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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3412 Views

0 replies

4 likes

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Playlists

Recently, I have discovered that I am unable to add an entire album to any playlist that I have made previously. I am only able to add one song at a time . The option is no longer available . Thanks, Paulee

Newbie

Recently, I have discovered that I am unable to add an entire album to any playlist that I have made previously. I am only able to add one song at a time . The option is no longer available . T...

soboyle

Gig Goer

371 Views

1 replies

1 likes

  • 371 Views
  • 1 replies
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L'application ne fonctionne plus une fois que mon GSM se met en veille

Bonjour,Depuis quelques jours lorsque j'écoute de la musique sur Spotify la musique se coupe lorsque mon GSM se met en veille. J'ai beau effacer le cache, me déconnecter et me reconnecter, la playlist se coupe dès que mon GSM est en veille. J'ai pour...

Newbie

Bonjour, Depuis quelques jours lorsque j'écoute de la musique sur Spotify la musique se coupe lorsque mon GSM se met en veille. J'ai beau effacer le cache, me déconnecter et me reconnecter, la playl...

JDmn

Casual Listener

346 Views

1 replies

0 likes

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[Developer] [Feature Request] Resume playlist from last song played

Hello Spotify Team, I just love the Spotify app and have high frequency of switching playlists on a regular basis throughout the day. So Spotify has this history playlist that stores the playlist I played but it does not remember the song which was l...

Visitor

Hello Spotify Team,  I just love the Spotify app and have high frequency of switching playlists on a regular basis throughout the day. So Spotify has this history playlist that stores the pla...

JDmn

Casual Listener

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
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Feature consistency across iOS and macOS

I often use Enhance as well as the genre options to listen to different music based on my current mood. It would be great to have this functionality on macOS for a seamless user experience when regularly switching between platforms.  

Newbie

I often use Enhance as well as the genre options to listen to different music based on my current mood. It would be great to have this functionality on macOS for a seamless user experience when regul...

229 Views

0 replies

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Apple OS 16.0.3 update serms to create issues with Duo

The two connected accounts in a Duo subscription accounts are ”fighting” over who can play a song or play a pod. Before tge upgrades all worked as intended. We are not both at home or in the same country right now but both in EU.

Newbie

The two connected accounts in a Duo subscription accounts are ”fighting” over who can play a song or play a pod. Before tge upgrades all worked as intended. We are not both at home or in the same cou...

Bittencourt

Spotify Star

225 Views

1 replies

0 likes

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  • 1 replies
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Considering leaving Spotify because of "shows to try"

I see lots of people requesting to remove the "Shows to try" tab on the home screen. There are also suggestions for adding a customizable home screen or adding the "not interested" button. And the suggestions, ideas, and feature requests about this t...

Newbie

I see lots of people requesting to remove the "Shows to try" tab on the home screen. There are also suggestions for adding a customizable home screen or adding the "not interested" button. And the su...

208 Views

0 replies

1 likes

  • 208 Views
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Possible Bug in "Smart Shuffle" function

Hello, this may be an individual account, but when using the smart shuffle funtion on a playlist that isn't sorted by default, it sorts by default anyway until you turn off smart shuffle. It's a small and likely rare bug to see, but I figured it shou...

Visitor

Hello, this may be an individual account, but when using the smart shuffle funtion on a playlist that isn't sorted by default, it sorts by default anyway until you turn off smart shuffle. It's a smal...

Kaat1

Visitor

335 Views

1 replies

1 likes

  • 335 Views
  • 1 replies
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Why is it taking so long to add 2 step authentication

I don't know how many threads i have read about peoples accounts getting hacked and all the threads have one of 2 answers that go along the lines of; "Please follow this guide to make sure your account is safe" and when users respond that they have d...

Casual Listener

I don't know how many threads i have read about peoples accounts getting hacked and all the threads have one of 2 answers that go along the lines of; "Please follow this guide to make sure your accou...

user-removed

Not applicable

266 Views

1 replies

3 likes

  • 266 Views
  • 1 replies
  • 3 likes

scroll button gone again after last update?

Like before, the scroll button is gone again in my library... Maybe since the last update of 27-07?Terrible, as I would like to be able to scroll down (listening to my full liked playlist in alphabetical order....5000+ songs).And since it starts to s...

Regular

Like before, the scroll button is gone again in my library... Maybe since the last update of 27-07? Terrible, as I would like to be able to scroll down (listening to my full liked playlist in alphab...

PaulaE

Newbie

349 Views

2 replies

1 likes

Scroll
  • 349 Views
  • 2 replies
  • 1 likes

two suggestions for a better experience

Hi, maybe I'm not the first to suggest. but here goes: 1. I think parents to small children would appreciate the option to create 2 profiles. 1 for the kids music and the other to fit their taste. 2. Party Mode - a feature that does dj quality crosse...

Newbie

Hi,  maybe I'm not the first to suggest. but here goes:   1. I think parents to small children would appreciate the option to create 2 profiles. 1 for the kids music and the other to fit...

159 Views

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SPOTIFY SHUFFLE

I have the new shuffle feature that a comes with premium per cadelles request. I do not like it. I want the old shuffle back where I could just spam the shuffle button and it would give me a new playlist. If Adele doesn't personally like the shuffle ...

Visitor

I have the new shuffle feature that a comes with premium per cadelles request. I do not like it. I want the old shuffle back where I could just spam the shuffle button and it would give me a new play...

166 Views

0 replies

1 likes

  • 166 Views
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  • 1 likes

Already listened to / heard song before symbol

Hi Spotify, Can you make an option to put a symbol on the tracks that I’ve already listened to before? This would be a great option for me to know which songs I’ve already listened to and which ones are new to me. Especially because I browse to playl...

Visitor

Hi Spotify,   Can you make an option to put a symbol on the tracks that I’ve already listened to before? This would be a great option for me to know which songs I’ve already listened to and wh...

AdamDamon

Spotify Star

238 Views

1 replies

1 likes

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Spotify Blend Colors?

I noticed that the blends one makes with friends have different colored dots, and i am curious as to why! Someone on Reddit suggested that it had to do with the percentage similarity - which checks out for my two purple blends, which are 73% and 75%;...

Newbie

I noticed that the blends one makes with friends have different colored dots, and i am curious as to why! Someone on Reddit suggested that it had to do with the percentage similarity - which checks o...

ear2earGrin

Newbie

10643 Views

1 replies

2 likes

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GDPR

I made a GDPR request to Spotify three months ago. Spotify did not complete it fully and what they did complete was done late. Seriously people leave this company, there are better alternatives out there.

Visitor

I made a GDPR request to Spotify three months ago. Spotify did not complete it fully and what they did complete was done late. Seriously people leave this company, there are better alternatives out t...

182 Views

0 replies

0 likes

gdpr
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Playback player for your react app

Did you integrate with the Playback SDK into a React app and don't know how to build a player? I have the solution react-spotify-playback-player is a player agnostic to your application, that is, integrate the SDK as you wish.This solution is robust ...

Regular

Did you integrate with the Playback SDK into a React app and don't know how to build a player?   I have the solution react-spotify-playback-player  is a player agnostic to your applicatio...

288 Views

0 replies

0 likes

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Commercials for subscribers???

Why am I hearing commercials now when I try to listen to a playlist? I don’t remember hearing commercials before and I pay a monthly subscription fee. It’s annoying when I’m trying to hear a calming playlist for my puppy and a blaring loud commercial...

Visitor

Why am I hearing commercials now when I try to listen to a playlist? I don’t remember hearing commercials before and I pay a monthly subscription fee. It’s annoying when I’m trying to hear a calming ...

Bittencourt

Spotify Star

302 Views

1 replies

0 likes

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did I grey out titles in an album?

Is it possible I hit a button or feature that greyed out a bunch of songs, but not all of them, on a specific album? I'd been listening to the album regularly, it's a U.S. release from 2011... It's Van Halen's Different Kind of Truth, and as of last ...

Visitor

Is it possible I hit a button or feature that greyed out a bunch of songs, but not all of them, on a specific album?  I'd been listening to the album regularly, it's a U.S. release from 2011... ...

macarlson17

Visitor

233 Views

1 replies

0 likes

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Different playlist on web player and desktop app

Hi, I anyone would help me with this. On spotify web player I've got a lot of playlists - however on the desktop app - they are all missing.I uninstalled desktop player and installed again - no results.

Visitor

Hi,   I anyone would help me with this. On spotify web player I've got a lot of playlists - however on the desktop app - they are all missing. I uninstalled desktop player and installed again...

okokpeople

Casual Listener

333 Views

1 replies

0 likes

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THANK YOU FOR LISTENING TO US, SPOTIFY! <3 -- my UI has been reverted back!

So grateful. Would love love love an option to switch between the new & old UI at users' preference. That way everyone is happy. New UI = goes well with Windows 11Old UI = goes well with Windows 10 Thank you for listening to community feedback!

Casual Listener

So grateful. Would love love love an option to switch between the new & old UI at users' preference. That way everyone is happy.    New UI = goes well with Windows 11 Old UI = goes w...

scheck770

Regular

321 Views

1 replies

1 likes

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Spotify Canvas

I use Spotify Nigeria and I’ve been waiting for months for the Spotify canvas feature to get to me but it hasn’t. I spoke to someone on Spotify cares twitter and they gave me a test account which canvas was able to work on my phone so that means this...

Newbie

I use Spotify Nigeria and I’ve been waiting for months for the Spotify canvas feature to get to me but it hasn’t. I spoke to someone on Spotify cares twitter and they gave me a test account which can...

Zander2021

Visitor

1054 Views

2 replies

4 likes

  • 1054 Views
  • 2 replies
  • 4 likes