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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3722 Views

0 replies

4 likes

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ARE YOU GONNA RESPOND????

HELLLLLLOOOOOOO..... ARE YOU RUNNING A BUSINESS HERE OR NOT?? ARE YOU JUST GONNA KEEP LETTING EVERYONE ON YOU??? SAY SOMETHING!!! NOBODY CARES ABOUT YOUR PODCASTS OR WHATEVER THIS STUPID ATTEMPT TO WHATEVER THIS IS! CHANGE BACK THE UI OR SAY YOU DON'...

Music Fan

 HELLLLLLOOOOOOO..... ARE YOU RUNNING A BUSINESS HERE OR NOT?? ARE YOU JUST GONNA KEEP LETTING EVERYONE 💩 ON YOU??? SAY SOMETHING!!! NOBODY CARES ABOUT YOUR PODCASTS OR WHATEVER THIS STUPID ATT...

LEMONFRESH

Music Fan

364 Views

2 replies

2 likes

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Playlists

Hello. I left my computer on the other week and Spotify was playing. When I came back there were over 2000 empty playlists. I stopped and restarted but these playlists can only be removed one at a time in the normal way one would do so. Why Spotify c...

Visitor

Hello. I left my computer on the other week and Spotify was playing. When I came back there were over 2000 empty playlists. I stopped and restarted but these playlists can only be removed one at a ti...

Mg2024

Newbie

413 Views

2 replies

0 likes

App & Features
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Suddenly got free Spotify premium I did not pay for or go on free trial.

I went to use Spotify today and it suddenly has premium features. I did not sign up for the free trial at all. When I went to go cancel a free trial or something it said I’m still on the free trial. please help me stop this.

Visitor

I went to use Spotify today and it suddenly  has premium features. I did not sign up for the free trial at all. When I went to go cancel a free trial or something it said I’m still on the free t...

225 Views

0 replies

0 likes

  • 225 Views
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Why Guns n roses songs has got no lyrics?

The songs of Guns n roses has got no lyrics. Pls.solve this problem. Thanks.

Casual Listener

The songs of Guns n roses has got no lyrics. Pls.solve this problem. Thanks.

849 Views

0 replies

2 likes

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stop automatic white noise and bells

when i plug into my car or sometimes when the app starts, i get automatic white noise or bell sounds. how can i stop this?

Visitor

when i plug into my car or sometimes when the app starts, i get automatic white noise or bell sounds. how can i stop this? 

184 Views

0 replies

0 likes

  • 184 Views
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My daughter's fave songs not on Kids

Just got the kids app for my 9yr old daughter and some of her fave songs such as "Numb Little Bug" (Em Beihold) and "Country Road" are not available, despite them being clean. What's going on with this and why aren't they available?

Visitor

Just got the kids app for my 9yr old daughter and some of her fave songs such as "Numb Little Bug" (Em Beihold) and "Country Road" are not available, despite them being clean. What's going on with th...

176 Views

0 replies

0 likes

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New Releases

Please bring back a screen where I can just scroll through all new albums released each Friday -- and make it easy to navigate to. This update is v confusing.

Casual Listener

Please bring back a screen where I can just scroll through all new albums released each Friday -- and make it easy to navigate to. This update is v confusing.

gsbryant

Gig Goer

469 Views

2 replies

0 likes

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Uninvited joins blend

A random person who I do not know or have contact with has join my family’s blend. We could not remove them and had to create a new one and leave the old. I assume they were just typing out random letters and numbers to see if they can get into a ble...

Newbie

A random person who I do not know or have contact with has join my family’s blend. We could not remove them and had to create a new one and leave the old. I assume they were just typing out random le...

machuhica

Newbie

2562 Views

3 replies

6 likes

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  • 3 replies
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Account payment

My bank account was hacked and I’m waiting on my new debit card to arrive and I can’t update my payment method until I get my new card and my payment is due now what can I do so my account doesn’t get removed due to non payment

Visitor

My bank account was hacked and I’m waiting on my new debit card to arrive and I can’t update my payment method until I get my new card and my payment is due now what can I do so my account doesn’t ge...

Migalemol

Casual Listener

342 Views

1 replies

0 likes

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Hotdog water UI: No more Daily Mix playlists?

So apparently with the new UI rollout, Daily Mix playlists are also a thing of the past because there is NO way to search for them at all. Instead Spotify is still leveraging their UI to advertise, Yes advertise, podcasts on their home screen and cla...

Music Fan

So apparently with the new UI rollout, Daily Mix playlists are also a thing of the past because there is NO way to search for them at all.   Instead Spotify is still leveraging their UI to adv...

Taylortompkin

Regular

348 Views

1 replies

6 likes

  • 348 Views
  • 1 replies
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Downloading local files now only via USB on iOS?

Did I understand correctly? Now to listening local files, music that is not in Spotify - I have to connect my iPhone to computer via USB, and manually load songs? Are you kidding? At a time when other streaming services have their own cloud for this,...

Regular

Did I understand correctly? Now to listening local files, music that is not in Spotify - I have to connect my iPhone to computer via USB, and manually load songs? Are you kidding? At a time when othe...

unclerk

Roadie

433 Views

1 replies

1 likes

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❤️ Songs

Is there a way to revert to liking songs? I absolutely hate the multi-step process to “like” a song and have it default to my Like Songs playlist. Seems to still work normally through Apple CarPlay but the mobile device is really clunky now. Not a fa...

Visitor

Is there a way to revert to liking songs? I absolutely hate the multi-step process to “like” a song and have it default to my Like Songs playlist.  Seems to still work normally through Appl...

unclerk

Roadie

237 Views

1 replies

1 likes

  • 237 Views
  • 1 replies
  • 1 likes

Can't Wait!!! Oh Yeah That's Right...

Was looking forward to tomorrow to check out the new releases that's always there when I first open the app, but of course I can't do that anymore unless I go searching for it. This new UI is beyond ridiculous. I have an idea...CHANGE IT BACK!!!

Regular

Was looking forward to tomorrow to check out the new releases that's always there when I first open the app, but of course I can't do that anymore unless I go searching for it. This new UI is beyond ...

191 Views

0 replies

2 likes

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Latest update doesn't let you queue. I don't find anything that let's me queue up a song.

There is a queue page, but there's no way to line up any songs--- there is nothing that says add to queue. So that means I have to hunt around for another song while a song is playing and wait for it to finish before I can play the next one. Drag.

Casual Listener

There is a queue page, but there's no way to line up any songs--- there is nothing that says add to queue. So that means I have to hunt around for another song while a song is playing and wait for it...

175 Views

0 replies

0 likes

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Repeated advertisement

I was simply waiting for an ad to end, as my selected song would play afterwards. However, the same advertisemt continued to repeat almost 4 times I've experienced this before but it only repeated once. This is just a bug, I assume, that I wish to br...

Visitor

I was simply waiting for an ad to end, as my selected song would play afterwards. However, the same advertisemt continued to repeat almost 4 times I've experienced this before but it only repeat...

174 Views

0 replies

0 likes

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Spotify now showing up on Lock Screen

I have a Samsung S21 Ultra, and ow my Spotify won’t show up on my Lock Screen when playing.

Visitor

I have a Samsung S21 Ultra, and  ow my Spotify won’t show up on my Lock Screen when playing. 

user-removed

Not applicable

394 Views

1 replies

1 likes

App & Features
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Why is Spotify on PC so buggy?

1. Spotify goes blank randomly and I can't browse anything other than play what's already playing. I've seen the same bug since 2015 and still there's no fix. 2. The other bug is where player doesn't properly load the album art or the info about the ...

Casual Listener

1. Spotify goes blank randomly and I can't browse anything other than play what's already playing. I've seen the same bug since 2015 and still there's no fix.    2. The other bug is where...

thomas75007pari

Newbie

6078 Views

7 replies

13 likes

App & Features
  • 6078 Views
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comment, sort of complaint re: queue

About a year ago, I had to completely change the way I listened to my podcasts because they didn't just play in order from oldest to newest anymore when I hit play on an episode - I was forced to start using the queue and spotify help seemed to delib...

Casual Listener

About a year ago, I had to completely change the way I listened to my podcasts because they didn't just play in order from oldest to newest anymore when I hit play on an episode - I was forced to sta...

200 Views

0 replies

1 likes

  • 200 Views
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Missing folders with Apple Play car

Hello, when I try to show all folders concerning the album of my favorite bands, I'm not able to do it using Apple Play car because I can only see all songs corresponding to a specific artist but not the albums. Any suggestion or feedback pls.?thanks...

Newbie

Hello, when I try to show all folders concerning the album of my favorite bands, I'm not able to do it using Apple Play car because I can only see all songs corresponding to a specific artist but not...

149 Views

0 replies

0 likes

  • 149 Views
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