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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1457 Views
  • 0 replies
  • 2 likes
  • 1457 Views
  • 0 replies
  • 2 likes

New Releases

Please bring back a screen where I can just scroll through all new albums released each Friday -- and make it easy to navigate to. This update is v confusing.

  • Casual Listener
  • Please bring back a screen where I can just scroll through all new albums released each Friday -- and make it easy to navigate to. This update is v confusing.
  • gsbryant
  • Gig Goer
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Uninvited joins blend

A random person who I do not know or have contact with has join my family’s blend. We could not remove them and had to create a new one and leave the old. I assume they were just typing out random letters and numbers to see if they can get into a ble...

  • Newbie
  • A random person who I do not know or have contact with has join my family’s blend. We could not remove them and had to create a new one and leave the old. I assume they were just typing out random le...
  • machuhica
  • Newbie
  • 2147 Views
  • 3 replies
  • 4 likes
  • 2147 Views
  • 3 replies
  • 4 likes

Account payment

My bank account was hacked and I’m waiting on my new debit card to arrive and I can’t update my payment method until I get my new card and my payment is due now what can I do so my account doesn’t get removed due to non payment

  • Visitor
  • My bank account was hacked and I’m waiting on my new debit card to arrive and I can’t update my payment method until I get my new card and my payment is due now what can I do so my account doesn’t ge...
  • Migalemol
  • Casual Listener
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Hotdog water UI: No more Daily Mix playlists?

So apparently with the new UI rollout, Daily Mix playlists are also a thing of the past because there is NO way to search for them at all. Instead Spotify is still leveraging their UI to advertise, Yes advertise, podcasts on their home screen and cla...

  • Music Fan
  • So apparently with the new UI rollout, Daily Mix playlists are also a thing of the past because there is NO way to search for them at all.   Instead Spotify is still leveraging their UI to adv...
  • Taylortompkin
  • Regular
  • 283 Views
  • 1 replies
  • 6 likes
  • 283 Views
  • 1 replies
  • 6 likes

Downloading local files now only via USB on iOS?

Did I understand correctly? Now to listening local files, music that is not in Spotify - I have to connect my iPhone to computer via USB, and manually load songs? Are you kidding? At a time when other streaming services have their own cloud for this,...

  • Regular
  • Did I understand correctly? Now to listening local files, music that is not in Spotify - I have to connect my iPhone to computer via USB, and manually load songs? Are you kidding? At a time when othe...
  • unclerk
  • Roadie
  • 324 Views
  • 1 replies
  • 1 likes
  • 324 Views
  • 1 replies
  • 1 likes

❤️ Songs

Is there a way to revert to liking songs? I absolutely hate the multi-step process to “like” a song and have it default to my Like Songs playlist. Seems to still work normally through Apple CarPlay but the mobile device is really clunky now. Not a fa...

  • Visitor
  • Is there a way to revert to liking songs? I absolutely hate the multi-step process to “like” a song and have it default to my Like Songs playlist.  Seems to still work normally through Appl...
  • unclerk
  • Roadie
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Can't Wait!!! Oh Yeah That's Right...

Was looking forward to tomorrow to check out the new releases that's always there when I first open the app, but of course I can't do that anymore unless I go searching for it. This new UI is beyond ridiculous. I have an idea...CHANGE IT BACK!!!

  • Regular
  • Was looking forward to tomorrow to check out the new releases that's always there when I first open the app, but of course I can't do that anymore unless I go searching for it. This new UI is beyond ...
  • 141 Views
  • 0 replies
  • 2 likes
  • 141 Views
  • 0 replies
  • 2 likes

Latest update doesn't let you queue. I don't find anything that let's me queue up a song.

There is a queue page, but there's no way to line up any songs--- there is nothing that says add to queue. So that means I have to hunt around for another song while a song is playing and wait for it to finish before I can play the next one. Drag.

  • Casual Listener
  • There is a queue page, but there's no way to line up any songs--- there is nothing that says add to queue. So that means I have to hunt around for another song while a song is playing and wait for it...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Repeated advertisement

I was simply waiting for an ad to end, as my selected song would play afterwards. However, the same advertisemt continued to repeat almost 4 times I've experienced this before but it only repeated once. This is just a bug, I assume, that I wish to br...

  • Visitor
  • I was simply waiting for an ad to end, as my selected song would play afterwards. However, the same advertisemt continued to repeat almost 4 times I've experienced this before but it only repeat...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Spotify now showing up on Lock Screen

I have a Samsung S21 Ultra, and ow my Spotify won’t show up on my Lock Screen when playing.

  • Visitor
  • I have a Samsung S21 Ultra, and  ow my Spotify won’t show up on my Lock Screen when playing. 
  • Ryan2895
  • Newbie
  • 334 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 334 Views
  • 1 replies
  • 1 likes

Why is Spotify on PC so buggy?

1. Spotify goes blank randomly and I can't browse anything other than play what's already playing. I've seen the same bug since 2015 and still there's no fix. 2. The other bug is where player doesn't properly load the album art or the info about the ...

  • Casual Listener
  • 1. Spotify goes blank randomly and I can't browse anything other than play what's already playing. I've seen the same bug since 2015 and still there's no fix.    2. The other bug is where...
  • thomas75007pari
  • Newbie
  • 5278 Views
  • 7 replies
  • 13 likes
  • App & Features
  • 5278 Views
  • 7 replies
  • 13 likes

comment, sort of complaint re: queue

About a year ago, I had to completely change the way I listened to my podcasts because they didn't just play in order from oldest to newest anymore when I hit play on an episode - I was forced to start using the queue and spotify help seemed to delib...

  • Casual Listener
  • About a year ago, I had to completely change the way I listened to my podcasts because they didn't just play in order from oldest to newest anymore when I hit play on an episode - I was forced to sta...
  • 122 Views
  • 0 replies
  • 1 likes
  • 122 Views
  • 0 replies
  • 1 likes

Missing folders with Apple Play car

Hello, when I try to show all folders concerning the album of my favorite bands, I'm not able to do it using Apple Play car because I can only see all songs corresponding to a specific artist but not the albums. Any suggestion or feedback pls.?thanks...

  • Newbie
  • Hello, when I try to show all folders concerning the album of my favorite bands, I'm not able to do it using Apple Play car because I can only see all songs corresponding to a specific artist but not...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Disable auto pause on incomeing call

Hi. I have a softphone installed on a PC computer runing spotify. We would like it to keep on playing on incomeing calls,Where do I find the settings for that?

  • Visitor
  • Hi.   I have a softphone installed on a PC computer runing spotify.   We would like it to keep on playing on incomeing calls, Where do I find the settings for that?    
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Spotify auto logout when go to another country

This problems happened at my family's spotify. I helped him login at home, however, when he go to another country for work, after using it for 2 weeks, the spotify auto logout. As my family member do not know how to use the app to login thus it quite...

  • Visitor
  • This problems happened at my family's spotify.   I helped him login at home, however, when he go to another country for work, after using it for 2 weeks, the spotify auto logout.   ...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

no skips

i do not have spotify premium but like anyone else i am able to have my 6 skips, but earlier today i used those skips and an hour later i still didnt have them its now been about 3 or 4 hours and i still have not gotten my skips. ive logged out and l...

  • Visitor
  • i do not have spotify premium but like anyone else i am able to have my 6 skips, but earlier today i used those skips and an hour later i still didnt have them its now been about 3 or 4 hours and i s...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Improvements for accessibility when adding songs to playlists

I am a visually impaired user of Spotify and have come across some level of inconvenience when adding songs to playlists. When using the built in VoiceOver that comes with my Apple phone (iPhone 13). The search bar is on reachable. This means that I ...

  • Newbie
  • I am a visually impaired user of Spotify and have come across some level of inconvenience when adding songs to playlists. When using the built in VoiceOver that comes with my Apple phone (iPhone 13)....
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Enhanced feature

I love the enhanced feature but its recommending songs that are already in my playlist. Its also re-entering songs i don't want to listen to Or removed. Is anyone else having this problem?

  • Casual Listener
  • I love the enhanced feature but its recommending songs that are already in my playlist. Its also re-entering songs i don't want to listen to Or removed. Is anyone else having this problem? 
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Yall also loose the ability to like songs?

These folks at Spotify are supposedly live testing new features and I have lost the ability to like songs unless I am doing it manually by adding to my liked songs playlist talked to Edwin at Spotify and was told to bring my thought here and that the...

  • Casual Listener
  • These folks at Spotify are supposedly live testing new features and I have lost the ability to like songs unless I am doing it manually by adding to my liked songs playlist   talked to Edwin a...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes