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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 906 Views
  • 0 replies
  • 2 likes
  • 906 Views
  • 0 replies
  • 2 likes

Cant sync PC files because phone "is in another network"

Yes, i have verified it, my phone and pc are both connected to the same network. I have no idea why it says my pixel 6 is in another network, i have verified its my phone since my pc detects my google tv spotify on the same network. Has anyone had th...

  • Newbie
  • Yes, i have verified it, my phone and pc are both connected to the same network. I have no idea why it says my pixel 6 is in another network, i have verified its my phone since my pc detects my googl...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Why I am getting too much adds in 30 minutes

Why I am getting too much adds in 30 minutes??You all say that we'll get 30 minutes of uninterrupted listening after hearing a add!You should fix it!!

  • Visitor
  • Why I am getting too much adds in 30 minutes?? You all say that we'll get 30 minutes of uninterrupted listening after hearing a add! You should fix it!!
  • 105 Views
  • 0 replies
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  • 105 Views
  • 0 replies
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Encoding issue

Playing Spotify Deep Sleep song list on Sonos message comes up unable to play ‘(song name)’ because song is not encoded correctly. Music keeps cutting out and jumping to another track and the same happens again and again. Not a relaxing song list and...

  • Visitor
  • Playing Spotify Deep Sleep song list on Sonos message comes up unable to play ‘(song name)’ because song is not encoded correctly. Music keeps cutting out and jumping to another track and the same ha...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
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Queue changes when I connect or switch to a new device

Having my queue maintained even when switching devices was a feature I loved when I had an Android (previously Samsung Galaxy 10). However, with my iPhone 13 Pro (iOS 15.4.1) any queue that I build up is completely gone when I switch to a new device ...

  • Newbie
  • Having my queue maintained even when switching devices was a feature I loved when I had an Android (previously Samsung Galaxy 10). However, with my iPhone 13 Pro (iOS 15.4.1) any queue that I build u...
  • joshp75
  • Music Fan
  • 761 Views
  • 5 replies
  • 6 likes
  • bluetooth
    device
    queue
  • 761 Views
  • 5 replies
  • 6 likes

Solved!! Is there a way to duplicate a personal playlist?

Hi,Wondering if anyone knows a way to duplicate a personal playlist?I created a playlist for my 30th Birthday party, that has a running order, and a friend wants to use it as a base for his own party playlist.I want to keep my original as it is, but ...

  • Casual Listener
  • Hi, Wondering if anyone knows a way to duplicate a personal playlist? I created a playlist for my 30th Birthday party, that has a running order, and a friend wants to use it as a base for his own...
  • djah36
  • Newbie
  • 159026 Views
  • 14 replies
  • 4 likes
  • App & Features
  • 159026 Views
  • 14 replies
  • 4 likes

Choice of Playlist Order

Ever since the new update I have not been able to move my playlists in the certain order that I like. My custom order from before the update is still in place but I cannot move my new playlists around. I would really appreciate bringing back this fea...

  • Visitor
  • Ever since the new update I have not been able to move my playlists in the certain order that I like. My custom order from before the update is still in place but I cannot move my new playlists aroun...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Why I Cant download

WHY I Cant Download? I Already use premium

  • Visitor
  • WHY I Cant Download? I Already use premium
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
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Shuffle

IS TO MUCH HATEFULL THAT THE SHUFFLE PUT IT ON AUTOMATICALY. IF I PUT IT DAWN I WANT IT STILL IN THAT POSITION. SORRY IF MY ENGLISH IS BAD, IT'S NOT MY MOTHER LANGUAGE. I HOPE YOU SOLVE IT, IT'S FRUSTRATED.

  • Visitor
  • IS TO MUCH HATEFULL THAT THE SHUFFLE PUT IT ON AUTOMATICALY. IF I PUT IT DAWN I WANT IT STILL IN THAT POSITION.  SORRY IF MY ENGLISH IS BAD, IT'S NOT MY MOTHER LANGUAGE.  I HOPE YOU SOLVE...
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Label or Artist profile?

Hi everyone, I work in a plataform that creates artistic residencies and helps artists to create their own music.We want to have our own profile on Spotify, where we associate the music made during the artists residencies (and that the artists upload...

  • Newbie
  • Hi everyone,   I work in a plataform that creates artistic residencies and helps artists to create their own music. We want to have our own profile on Spotify, where we associate the music ma...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Spotify and Sonos

Is anyone else having issues using Spotify Connect with any Sonos speakers?The speakers no longer show up in the Spotify app for some reason (Mobile or Laptop), they're listed in the Sonos app however. This started maybe 2-3 weeks ago?Trying this wit...

  • Newbie
  • Is anyone else having issues using Spotify Connect with any Sonos speakers? The speakers no longer show up in the Spotify app for some reason (Mobile or Laptop), they're listed in the Sonos app ho...
  • 160 Views
  • 0 replies
  • 1 likes
  • 160 Views
  • 0 replies
  • 1 likes

My user name modified by a hacker. How to rechange it ?

Hello the community,My spotify account has been hacked. I have been able to modify the password and retake control of the account. But the user name, that can't be modified, has been changed by the hacker (my user name is now so9vchttzaehlgsurjtsxawt...

  • Newbie
  • Hello the community, My spotify account has been hacked. I have been able to modify the password and retake control of the account. But the user name, that can't be modified, has been changed by the...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

[Podcasts] New Episodes - Missing new episodes from playlist

The "new episode" playlist" does not show all new episodes anymore, only ten or so, and I'm missing out on all new episodes from my subscriptions. Is this the new default? If so, I'm considering moving to another service to listen to podcasts because...

  • Regular
  • The "new episode" playlist" does not show all new episodes anymore, only ten or so, and I'm missing out on all new episodes from my subscriptions. Is this the new default? If so, I'm considering movi...
  • 103 Views
  • 0 replies
  • 1 likes
  • 103 Views
  • 0 replies
  • 1 likes

Crossfade One Playlist

I've created a summer playlist with the intention of playing it through speakers at garden party's/for people to enjoy in the sunshine. I'd like to add a crossfade to this playlist just so that it flows a little better and there aren't any pauses. I ...

  • Newbie
  • I've created a summer playlist with the intention of playing it through speakers at garden party's/for people to enjoy in the sunshine. I'd like to add a crossfade to this playlist just so that it fl...
  • 137 Views
  • 0 replies
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  • 137 Views
  • 0 replies
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Skip to previous song not possible - wth?

Hi all, is there any other music player that cannot skip to previously played song in certain scenarios? This is ridiculous. No matter if it is in a car while driving or while listening on my headphones, to play the previous song again means doing ma...

  • Casual Listener
  • Hi all,   is there any other music player that cannot skip to previously played song in certain scenarios? This is ridiculous. No matter if it is in a car while driving or while listening on m...
  • Ateez_present8
  • Newbie
  • 523 Views
  • 4 replies
  • 3 likes
  • App & Features
  • 523 Views
  • 4 replies
  • 3 likes

Ads Coming frequently

I am getting ads more frequently about every 10 to 15 minutes even they are telling 30 minutes of uninterrupted music after the ads. Why this happens?

  • Visitor
  • I am getting ads more frequently about every  10 to 15 minutes even they are telling 30 minutes of uninterrupted music after the ads. Why this happens? 
  • 119 Views
  • 0 replies
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  • 119 Views
  • 0 replies
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Duo plan

Hello, I was added to the duo plan by my partner. I have accepted it too. However, I still get ads even though my account it also shows that I am part of a Duo plan. My partner does not get the ads. Request you to help.

  • Visitor
  • Hello, I was added to the duo plan by my partner. I have accepted it too. However, I still get ads even though my account it also shows that I am part of a Duo plan. My partner does not get the ads. ...
  • Alex9011
  • Newbie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Show all doesn't show all playlists in new interface? Bug or feature?

So I have 100 or so playlists on my spotify. The new sorting system is a mess in so many ways. I couldn't sort my playlists on the left hand side of my screen so I went to home>Your Playlists>Show All. It only shows 10 of my playlists. A nice round 1...

  • Newbie
  • So I have 100 or so playlists on my spotify. The new sorting system is a mess in so many ways. I couldn't sort my playlists on the left hand side of my screen so I went to home>Your Playlists>S...
  • 113 Views
  • 0 replies
  • 0 likes
  • broken ui
    Can't access my playlists
    Desktop (Windows)
  • 113 Views
  • 0 replies
  • 0 likes

How do I get the new UI update?

I’ve been teased with a fully functional plus button in mid-February betting I updated my app and all of the sudden it was gone. No new UI. No Plus button. Iv been updating my app every chance I get but no use. No Dj. I’m confused to say the least.

  • Casual Listener
  • I’ve been teased with a fully functional plus button in mid-February betting I updated my app and all of the sudden it was gone. No new UI. No Plus button. Iv been updating my app every chance I get ...
  • 98 Views
  • 0 replies
  • 1 likes
  • 98 Views
  • 0 replies
  • 1 likes