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Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

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Encoding issue

Playing Spotify Deep Sleep song list on Sonos message comes up unable to play ‘(song name)’ because song is not encoded correctly. Music keeps cutting out and jumping to another track and the same happens again and again. Not a relaxing song list and...

Visitor

Playing Spotify Deep Sleep song list on Sonos message comes up unable to play ‘(song name)’ because song is not encoded correctly. Music keeps cutting out and jumping to another track and the same ha...

306 Views

0 replies

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Queue changes when I connect or switch to a new device

Having my queue maintained even when switching devices was a feature I loved when I had an Android (previously Samsung Galaxy 10). However, with my iPhone 13 Pro (iOS 15.4.1) any queue that I build up is completely gone when I switch to a new device ...

Newbie

Having my queue maintained even when switching devices was a feature I loved when I had an Android (previously Samsung Galaxy 10). However, with my iPhone 13 Pro (iOS 15.4.1) any queue that I build u...

joshp75

Music Fan

1473 Views

5 replies

6 likes

bluetooth
device
queue
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Solved!! Is there a way to duplicate a personal playlist?

Hi,Wondering if anyone knows a way to duplicate a personal playlist?I created a playlist for my 30th Birthday party, that has a running order, and a friend wants to use it as a base for his own party playlist.I want to keep my original as it is, but ...

Casual Listener

Hi, Wondering if anyone knows a way to duplicate a personal playlist? I created a playlist for my 30th Birthday party, that has a running order, and a friend wants to use it as a base for his own...

djah36

Newbie

194037 Views

14 replies

6 likes

App & Features
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Choice of Playlist Order

Ever since the new update I have not been able to move my playlists in the certain order that I like. My custom order from before the update is still in place but I cannot move my new playlists around. I would really appreciate bringing back this fea...

Visitor

Ever since the new update I have not been able to move my playlists in the certain order that I like. My custom order from before the update is still in place but I cannot move my new playlists aroun...

265 Views

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Why I Cant download

WHY I Cant Download? I Already use premium

Visitor

WHY I Cant Download? I Already use premium

146 Views

0 replies

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Shuffle

IS TO MUCH HATEFULL THAT THE SHUFFLE PUT IT ON AUTOMATICALY. IF I PUT IT DAWN I WANT IT STILL IN THAT POSITION. SORRY IF MY ENGLISH IS BAD, IT'S NOT MY MOTHER LANGUAGE. I HOPE YOU SOLVE IT, IT'S FRUSTRATED.

Visitor

IS TO MUCH HATEFULL THAT THE SHUFFLE PUT IT ON AUTOMATICALY. IF I PUT IT DAWN I WANT IT STILL IN THAT POSITION.  SORRY IF MY ENGLISH IS BAD, IT'S NOT MY MOTHER LANGUAGE.  I HOPE YOU SOLVE...

136 Views

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Label or Artist profile?

Hi everyone, I work in a plataform that creates artistic residencies and helps artists to create their own music.We want to have our own profile on Spotify, where we associate the music made during the artists residencies (and that the artists upload...

Newbie

Hi everyone,   I work in a plataform that creates artistic residencies and helps artists to create their own music. We want to have our own profile on Spotify, where we associate the music ma...

156 Views

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Spotify and Sonos

Is anyone else having issues using Spotify Connect with any Sonos speakers?The speakers no longer show up in the Spotify app for some reason (Mobile or Laptop), they're listed in the Sonos app however. This started maybe 2-3 weeks ago?Trying this wit...

Newbie

Is anyone else having issues using Spotify Connect with any Sonos speakers? The speakers no longer show up in the Spotify app for some reason (Mobile or Laptop), they're listed in the Sonos app ho...

244 Views

0 replies

1 likes

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My user name modified by a hacker. How to rechange it ?

Hello the community,My spotify account has been hacked. I have been able to modify the password and retake control of the account. But the user name, that can't be modified, has been changed by the hacker (my user name is now so9vchttzaehlgsurjtsxawt...

Newbie

Hello the community, My spotify account has been hacked. I have been able to modify the password and retake control of the account. But the user name, that can't be modified, has been changed by the...

190 Views

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[Podcasts] New Episodes - Missing new episodes from playlist

The "new episode" playlist" does not show all new episodes anymore, only ten or so, and I'm missing out on all new episodes from my subscriptions. Is this the new default? If so, I'm considering moving to another service to listen to podcasts because...

Regular

The "new episode" playlist" does not show all new episodes anymore, only ten or so, and I'm missing out on all new episodes from my subscriptions. Is this the new default? If so, I'm considering movi...

199 Views

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2 likes

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Crossfade One Playlist

I've created a summer playlist with the intention of playing it through speakers at garden party's/for people to enjoy in the sunshine. I'd like to add a crossfade to this playlist just so that it flows a little better and there aren't any pauses. I ...

Newbie

I've created a summer playlist with the intention of playing it through speakers at garden party's/for people to enjoy in the sunshine. I'd like to add a crossfade to this playlist just so that it fl...

290 Views

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Skip to previous song not possible - wth?

Hi all, is there any other music player that cannot skip to previously played song in certain scenarios? This is ridiculous. No matter if it is in a car while driving or while listening on my headphones, to play the previous song again means doing ma...

Casual Listener

Hi all,   is there any other music player that cannot skip to previously played song in certain scenarios? This is ridiculous. No matter if it is in a car while driving or while listening on m...

Ateez_present8

Newbie

1309 Views

4 replies

3 likes

App & Features
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Ads Coming frequently

I am getting ads more frequently about every 10 to 15 minutes even they are telling 30 minutes of uninterrupted music after the ads. Why this happens?

Visitor

I am getting ads more frequently about every  10 to 15 minutes even they are telling 30 minutes of uninterrupted music after the ads. Why this happens? 

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Duo plan

Hello, I was added to the duo plan by my partner. I have accepted it too. However, I still get ads even though my account it also shows that I am part of a Duo plan. My partner does not get the ads. Request you to help.

Visitor

Hello, I was added to the duo plan by my partner. I have accepted it too. However, I still get ads even though my account it also shows that I am part of a Duo plan. My partner does not get the ads. ...

Alex9011

Newbie

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1 replies

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Show all doesn't show all playlists in new interface? Bug or feature?

So I have 100 or so playlists on my spotify. The new sorting system is a mess in so many ways. I couldn't sort my playlists on the left hand side of my screen so I went to home>Your Playlists>Show All. It only shows 10 of my playlists. A nice round 1...

Casual Listener

So I have 100 or so playlists on my spotify. The new sorting system is a mess in so many ways. I couldn't sort my playlists on the left hand side of my screen so I went to home>Your Playlists>S...

226 Views

0 replies

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broken ui
Can't access my playlists
Desktop (Windows)
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How do I get the new UI update?

I’ve been teased with a fully functional plus button in mid-February betting I updated my app and all of the sudden it was gone. No new UI. No Plus button. Iv been updating my app every chance I get but no use. No Dj. I’m confused to say the least.

Casual Listener

I’ve been teased with a fully functional plus button in mid-February betting I updated my app and all of the sudden it was gone. No new UI. No Plus button. Iv been updating my app every chance I get ...

222 Views

0 replies

1 likes

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Changing concert recommendation location

I want to be kept up to date on upcoming concerts in my area, however Spotify sends me recommendations for another city that I used to live in. How do I change the city it's sending me the recommendations for?

Visitor

I want to be kept up to date on upcoming concerts in my area, however Spotify sends me recommendations for another city that I used to live in. How do I change the city it's sending me the recommenda...

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Audio quality not open for change

My audio quality is not open for change. Why? 

Newbie

My audio quality is not open for change. Why? 

192 Views

0 replies

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cant play yellow coldplay

Yellow and other songs of coldplay wont play on my spotify account

Visitor

Yellow and other songs of coldplay wont play on my spotify account

259 Views

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