Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...
Hi. I use a Windows 10 Desktop app and my view is:What can I do to turn my app to look like this one.This right pane circled in green missing on my app.Thanks in advance.
Hi. I use a Windows 10 Desktop app and my view is: What can I do to turn my app to look like this one. This right pane circled in green missing on my app. Thanks in advance.
Casual Listener
625 Views
3 replies
2 likes
Today i masked a title on an artist’s page and tried to unmask it as i did it by mistake, even got premium, but no way to put it back when i launch the artist’s page. Like, i can play it on the album but damn help please
Today i masked a title on an artist’s page and tried to unmask it as i did it by mistake, even got premium, but no way to put it back when i launch the artist’s page. Like, i can play it on the album...
Not applicable
213 Views
1 replies
0 likes
Hi,I have activated Premium Duo, previously I had Premium Individual account. And second person on Duo account is receiving adverts. Why? How it can be fixed? On Premium Duo account there shouldn't be adverts of shops etc.
Hi, I have activated Premium Duo, previously I had Premium Individual account. And second person on Duo account is receiving adverts. Why? How it can be fixed? On Premium Duo account there shouldn't...
154 Views
0 replies
0 likes
So the problem is that whenver you have a song on loop, the lyrics match perfectly and it follows till the bottom of the screen but when it ends, and it starts again, the lyrics are still at the same place (at the bottom, rather than at the top of th...
So the problem is that whenver you have a song on loop, the lyrics match perfectly and it follows till the bottom of the screen but when it ends, and it starts again, the lyrics are still at the same...
189 Views
0 replies
0 likes
Bonjour,Je cherche à ajouter l'ensemble des titres d'une playlist (récupérée de mon ancien compte) à mes titres likés. L'inverse semble possible mais je n'arrive pas à faire ça.Merci
Bonjour, Je cherche à ajouter l'ensemble des titres d'une playlist (récupérée de mon ancien compte) à mes titres likés. L'inverse semble possible mais je n'arrive pas à faire ça. Merci
Visitor
1622 Views
1 replies
0 likes
It took years for me to do it, but the fact that I cannot even browse music without it trying to play everything just got to be too much. I was in a meeting and asked to do some quick music research. I figured Spotify, as I had normally been able to ...
It took years for me to do it, but the fact that I cannot even browse music without it trying to play everything just got to be too much. I was in a meeting and asked to do some quick music research....
Not applicable
282 Views
1 replies
0 likes
Tell me I'm going crazyI used to right click on a playlist and I could say Move to Folder.It is now gone. I used it all the time, am I going crazy d
Tell me I'm going crazy I used to right click on a playlist and I could say Move to Folder. It is now gone. I used it all the time, am I going crazy d
174 Views
0 replies
0 likes
For the past few days, lyrics cannot be shown on the app on Android. I logged out twice, reinstalled the app, deleted some playlists, but still no lyrics. I hope Spotify can resolve this issue.
For the past few days, lyrics cannot be shown on the app on Android. I logged out twice, reinstalled the app, deleted some playlists, but still no lyrics. I hope Spotify can resolve this issue.
188 Views
0 replies
0 likes
I like to listen to songs in the liked library but the same songs play over and over. How do I stop that?
I like to listen to songs in the liked library but the same songs play over and over. How do I stop that?
Newbie
275 Views
2 replies
0 likes
Yesterday I opened Spotify and suddenly all my downloaded Songs are not downloaded anymore. Though in my storage settings it still says Spotify takes up the space it did before as well as in the Spotify app. I got no option to download all the songs ...
Yesterday I opened Spotify and suddenly all my downloaded Songs are not downloaded anymore. Though in my storage settings it still says Spotify takes up the space it did before as well as in the Spot...
156 Views
0 replies
0 likes
I paid for premium on the website. But in the app it tells me that it can’t upgrade to premium.
I paid for premium on the website. But in the app it tells me that it can’t upgrade to premium.
344 Views
0 replies
0 likes
Hi! I created a new Account on a New Handy and recognized that I can turn off the shuttle Mode. I can play any Song I want to as well. However, I also can acivate loop. I checked it in the settings and I do not habe Premium.
Hi! I created a new Account on a New Handy and recognized that I can turn off the shuttle Mode. I can play any Song I want to as well. However, I also can acivate loop. I checked it in the settings a...
177 Views
0 replies
0 likes
Seriously this is so annoying, especially when I'm driving. I am constantly having to do extra clicks to get back to the album I was listening to. Within less than a minute, if I don't have Spotify in the foreground, it brings me to the home screen (...
Seriously this is so annoying, especially when I'm driving. I am constantly having to do extra clicks to get back to the album I was listening to. Within less than a minute, if I don't have ...
Not applicable
363 Views
1 replies
1 likes
Why is the “Playlist Radio” context menu options gone? This was the best set-it-and-leave-it way to use Spotify.
Why is the “Playlist Radio” context menu options gone? This was the best set-it-and-leave-it way to use Spotify.
193 Views
0 replies
0 likes
Someone please help me with it
Someone please help me with it
120 Views
0 replies
0 likes
I pay for Spotify premium and I DON'T WANT TO LISTEN ADS. That's why people pay for it
I pay for Spotify premium and I DON'T WANT TO LISTEN ADS. That's why people pay for it
140 Views
0 replies
1 likes
I am Spotify premium user from India . I don't have the AI DJ feature yet on my Spotify.So I wondering if there is any way get it .
I am Spotify premium user from India . I don't have the AI DJ feature yet on my Spotify.So I wondering if there is any way get it .
404 Views
0 replies
0 likes
How do I save my albums into different folders w/out converting them to playlists? I want to save albums w/out having to highlight the heart on the album.
How do I save my albums into different folders w/out converting them to playlists? I want to save albums w/out having to highlight the heart on the album.
205 Views
0 replies
0 likes
So people, there is this song called "The only thing they fear is you" by "Mick Gordon" which is no longer available on Spotify. I am not able to find the same version of this song on any other platform and I definitely want someone to help me out wi...
So people, there is this song called "The only thing they fear is you" by "Mick Gordon" which is no longer available on Spotify. I am not able to find the same version of this song on any other platf...
888 Views
0 replies
0 likes
For the past few months, my music has been weird. I will play a random album for example country. And then all the sudden I if I click on the song that I want. Country will just play right after I can't cue songs and it's extremely annoying. I'm abou...
For the past few months, my music has been weird. I will play a random album for example country. And then all the sudden I if I click on the song that I want. Country will just play right after I ca...
236 Views
0 replies
0 likes
