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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1004 Views
  • 0 replies
  • 2 likes
  • 1004 Views
  • 0 replies
  • 2 likes

Saved albums

How do I save my albums into different folders w/out converting them to playlists? I want to save albums w/out having to highlight the heart on the album.

  • Regular
  • How do I save my albums into different folders w/out converting them to playlists?  I want to save albums w/out having to highlight the heart on the album.
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Song deleted

So people, there is this song called "The only thing they fear is you" by "Mick Gordon" which is no longer available on Spotify. I am not able to find the same version of this song on any other platform and I definitely want someone to help me out wi...

  • Visitor
  • So people, there is this song called "The only thing they fear is you" by "Mick Gordon" which is no longer available on Spotify. I am not able to find the same version of this song on any other platf...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Music Playing not what I want

For the past few months, my music has been weird. I will play a random album for example country. And then all the sudden I if I click on the song that I want. Country will just play right after I can't cue songs and it's extremely annoying. I'm abou...

  • Visitor
  • For the past few months, my music has been weird. I will play a random album for example country. And then all the sudden I if I click on the song that I want. Country will just play right after I ca...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

If I start a family accout

If I start a family account will there music ruin my account and start to mess up my recommendation stations?

  • Casual Listener
  • If I start a family account will there music ruin my account and start to mess up my recommendation stations?
  • Stepho63
  • Newbie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Stop start play

Can anybody help. I'm trying to play my usual wind down podcast for sleep but it keeps stopping and starting the play function. Then it all of a sudden played a random song thats not even in my likes or anything. I kept pressing pause and it would ke...

  • Visitor
  • Can anybody help.    I'm trying to play my usual wind down podcast for sleep but it keeps stopping and starting the play function.   Then it all of a sudden played a random song th...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Help me please.

  I don't know what's happening with this song. The lyrics don't match the melody. Other songs are fine.

8981D065-E106-4D23-8230-EA2286FD9FB0.png DA8DCF80-2DB7-4179-923C-B4F81AE1BEFB.png
  • Newbie
  •    I don't know what's happening with this song. The lyrics don't match the melody. Other songs are fine.
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Podcast Video not playing when connected to any Bluetooth devices.

Android phone, Spotify podcasts play video no problem, but as soon as Bluetooth is connected it shuts off the video of the podcast.

  • Newbie
  • Android phone, Spotify podcasts play video no problem, but as soon as Bluetooth is connected it shuts off the video of the podcast. 
  • Nate78
  • Casual Listener
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

AI DJ is a good start but ...

I have notes.The DJ apparently thinks that The Cars only have one song that I should ever hear from them, even though I don't especially love that one song more than the others. Honestly, my Daily Mix selections do a better job of bringing in songs t...

  • Casual Listener
  • I have notes. The DJ apparently thinks that The Cars only have one song that I should ever hear from them, even though I don't especially love that one song more than the others. Honestly, my Daily...
  • 307 Views
  • 0 replies
  • 2 likes
  • 307 Views
  • 0 replies
  • 2 likes

Enhance

My personal playlist doesn't has the enhance option, what can I do to fix it?

  • Visitor
  • My personal playlist doesn't has the enhance option, what can I do to fix it?
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Music is unplayable

In my Spotify the music is unplayable.Playlists are loading all timeIdl what happened..Mail:**bleep**

  • Casual Listener
  • In my Spotify the music is unplayable. Playlists are loading all time Idl what happened.. Mail:**bleep**
  • mauk1
  • Casual Listener
  • 127 Views
  • 1 replies
  • 1 likes
  • 127 Views
  • 1 replies
  • 1 likes

No access to smart shuffle?

I’m a premium customer. My wife and my son have smart premium feature on Shopify apps and not me?I don’t understand why?Could someone can help?

  • Newbie
  • I’m a premium customer. My wife and my son have smart premium feature on Shopify apps and not me? I don’t understand why? Could someone can help?
  • chrome2421
  • Regular
  • 132 Views
  • 1 replies
  • 1 likes
  • 132 Views
  • 1 replies
  • 1 likes

Book down load

Hi I want to down load a book. I selected the book. But was told I would get an email with more help to pay for book and download. But there has been no email. I thought my premium membership would make this possible. I am disappointed.

  • Visitor
  • Hi I want to down load a book. I selected the book. But was told I would get an email with more help to pay for book and download.  But there has been no email. I thought my premium membership w...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

limited offline devices

How can I remove devices from the list of 5 different devices to download music? two broken phones keep up space for a new one!

  • Newbie
  • How can I remove devices from the list of 5 different devices to download music? two broken phones keep up space for a new one!  
  • Techtumbler
  • Newbie
  • 180 Views
  • 1 replies
  • 3 likes
  • 180 Views
  • 1 replies
  • 3 likes

Spotify keeps pushing podcast that I hate

I've listen to so many other podcast yet they still give me suggestions on podcast that I totally hate seeing on my home screen. Why aren't we able to unfollow or block podcasters from my own home screen?

  • Casual Listener
  • I've listen to so many other podcast yet they still give me suggestions on podcast that I totally hate seeing on my home screen. Why aren't we able to unfollow or block podcasters from my own home sc...
  • 00ps
  • Casual Listener
  • 194 Views
  • 1 replies
  • 2 likes
  • Podcast home screen no control
  • 194 Views
  • 1 replies
  • 2 likes

Device advice for lowest tech way to have access to playlists

Hi! My daughter is going to a boarding school in a rural area with very limited wifi and no cell phones allowed. (It’s a mostly screen free campus, they can use internet in the library but are encouraged to be present with their peers otherwise… not ...

  • Visitor
  • Hi! My daughter is going to a boarding school in a rural area with very limited wifi and no cell phones allowed. (It’s a mostly screen free campus, they can use internet in the library but are encour...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Rejoice! My TikTok UI reverted back to the OG.

Had the new terrible UI for about a month, almost completely stopped using Spotify, but as of tonight the original very good UI is back.

  • Visitor
  • Had the new terrible UI for about a month, almost completely stopped using Spotify, but as of tonight the original very good UI is back. 
  • scottyboy4485
  • Casual Listener
  • 802 Views
  • 6 replies
  • 4 likes
  • 802 Views
  • 6 replies
  • 4 likes

Meu histórico não está atualizando

O meu histórico não está atualizando... O que fazer? 

  • Visitor
  • O meu histórico não está atualizando... O que fazer? 
  • Bittencourt
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Unable to move folders out of a folder in the library

Hello, just now I accidentally moved my Folder with Playlist into a Folder,Great now I have a folder in a folder. I don't see the point because I don't have that many playlists. However I wanted to move my playlist back to my Library but this failed,...

  • Newbie
  • Hello,  just now I accidentally moved my Folder with Playlist into a Folder, Great now I have a folder in a folder. I don't see the point because I don't have that many playlists.  H...
  • grdr
  • Newbie
  • 238 Views
  • 1 replies
  • 4 likes
  • 238 Views
  • 1 replies
  • 4 likes

[Mac] How do make files in my Local Files list play? And gray out unplayable ones?

Local files are not playing from the Local Files list. They're not grayed out. I get an error when I click to play one: "Spotify can't play this right now. If you have the file on your computer you can import it."If it's already showing in my Local F...

  • Regular
  • Local files are not playing from the Local Files list. They're not grayed out. I get an error when I click to play one:  "Spotify can't play this right now. If you have the file on your comput...
  • 144 Views
  • 0 replies
  • 0 likes
  • 1.2.11.916.geb595a67
  • 144 Views
  • 0 replies
  • 0 likes

Homepod Support Plz 🙏🏼

I love using spotify but one thing keeping me from fulling dedicating myself to it is the lack of homepod support. I still use spotify but not nearly as much. Im not sure who is isnt supporting who, but both companies should just let spotify play on ...

  • Visitor
  • I love using spotify but one thing keeping me from fulling dedicating myself to it is the lack of homepod support. I still use spotify but not nearly as much. Im not sure who is isnt supporting who, ...
  • 214 Views
  • 0 replies
  • 10 likes
  • 214 Views
  • 0 replies
  • 10 likes