Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...
meu pagamento está atrasado, não tem como ir pagar como boleto, queria que vocês colocassem a opção de pagar por pix
meu pagamento está atrasado, não tem como ir pagar como boleto, queria que vocês colocassem a opção de pagar por pix
Casual Listener
1888 Views
2 replies
1 likes
whenever i press on a song it plays anything but the one i picked ive deleted and reinstalled the app like 6 times but its still not fixed and i have no idea what to do this doesnt seem to happen on my alt
whenever i press on a song it plays anything but the one i picked ive deleted and reinstalled the app like 6 times but its still not fixed and i have no idea what to do this doesnt seem to happen on ...
Community Legend
384 Views
1 replies
1 likes
This is just me expressing how much I absolutely hate the play+shuffle button being separate. You could already play a Playlist without shuffle by just selecting the first song and it played through. Whyyyyy would they separate it so that you cannot ...
This is just me expressing how much I absolutely hate the play+shuffle button being separate. You could already play a Playlist without shuffle by just selecting the first song and it played th...
191 Views
0 replies
0 likes
Hi all, I've ensured my app is updated to the latest version. Currently using a Huawei Android phone. I've seen many comments online about the equalizer being under "Audio Quality" or "playback" in settings. (I have referred to the spotify guide on e...
Hi all, I've ensured my app is updated to the latest version. Currently using a Huawei Android phone. I've seen many comments online about the equalizer being under "Audio Quality" or "playback" in s...
Roadie
3780 Views
1 replies
0 likes
playlist not reproducing in the order it is supposed to be played. I'm with a premium plan familiar, and I cannot reproduce a playlist in the order that appears, for example, on an artist profile
playlist not reproducing in the order it is supposed to be played. I'm with a premium plan familiar, and I cannot reproduce a playlist in the order that appears, for example, on an artist profile
146 Views
0 replies
0 likes
Hi,Since yesterday out of nowhere I have been logged out of my facebook account. Tried to log back in but an error message kept coming up saying there was a problem.I then tried to log in via my email but then spotify created a new account. when I lo...
Hi, Since yesterday out of nowhere I have been logged out of my facebook account. Tried to log back in but an error message kept coming up saying there was a problem. I then tried to log in via my ...
162 Views
0 replies
0 likes
I get the feeling the Daily Mixes are playing the same songs over and over again. Like a song from Band A ends up on the list and 90% of the time when that band is playing it is the same song or from the list of 5 songs by them. In addition, Daily Mi...
I get the feeling the Daily Mixes are playing the same songs over and over again. Like a song from Band A ends up on the list and 90% of the time when that band is playing it is the same song or from...
308 Views
0 replies
2 likes
It's making me livid. I have 6 daily mixes. I'm feeling like listening to some industrial, so let's pick Daily Mix 1 since that's where it went today. Three songs in suddenly it's ambient that's playing, not industrial. I check the app and it seeming...
It's making me livid. I have 6 daily mixes. I'm feeling like listening to some industrial, so let's pick Daily Mix 1 since that's where it went today. Three songs in suddenly it's ambient that's play...
Casual Listener
254 Views
1 replies
2 likes
Preciso de ajuda, estou com problemas de abaixar músicas no Spotifyaparece para mim que esta em limite de dispositivos para baixar a música
Preciso de ajuda, estou com problemas de abaixar músicas no Spotify aparece para mim que esta em limite de dispositivos para baixar a música
Community Legend
2819 Views
1 replies
1 likes
Hi, my google nest mini 2 speaker doesn't show up in spotify like my amazon echo dot. Amazon echo dot shows in spotify devices whether I'm in the same wifi network or in a different network. But google nest mini 2 doesn't show up remotely.
Hi, my google nest mini 2 speaker doesn't show up in spotify like my amazon echo dot. Amazon echo dot shows in spotify devices whether I'm in the same wifi network or in a different network. Bu...
179 Views
0 replies
0 likes
Ich vermisse bei den Songinfos, v.a. im Jazz, meist Angaben zu den Mitmusikern und deren Instrumenten. Bitte verbessern!
Ich vermisse bei den Songinfos, v.a. im Jazz, meist Angaben zu den Mitmusikern und deren Instrumenten. Bitte verbessern!
846 Views
0 replies
1 likes
Canvas not working in my phone my phone is iphone xs why doesn’t work why
Canvas not working in my phone my phone is iphone xs why doesn’t work why
190 Views
0 replies
0 likes
I have no way to access to my account from my duo premium plan which I am paying for. It says the password is incorrect but there is no a way to change the password at all, so what should I do?
I have no way to access to my account from my duo premium plan which I am paying for. It says the password is incorrect but there is no a way to change the password at all, so what should I do?
Roadie
200 Views
1 replies
0 likes
Hi Spotify team, I appreciate the lyrics sharing option on the app! This was a really nice new feature. However, the previous share lyrics design options look better than the new ones. I liked the tap to change better rather than choosing from a list...
Hi Spotify team, I appreciate the lyrics sharing option on the app! This was a really nice new feature. However, the previous share lyrics design options look better than the new ones. I lik...
Newbie
4451 Views
8 replies
10 likes
Why and what is the reason you removed individual premium for 6months is removed and I want the plan back and I want only single payment plan like 6months and one year I don't want to paying installment or regular interval for one month to another I ...
Why and what is the reason you removed individual premium for 6months is removed and I want the plan back and I want only single payment plan like 6months and one year I don't want to paying installm...
187 Views
0 replies
0 likes
We've an option of starting a remote session and listen together with our friends, but the same option isn't working in my phone. When clicked on the icon responsible for the same, it doesn't show the required option. So, if anyone have any idea, you...
We've an option of starting a remote session and listen together with our friends, but the same option isn't working in my phone. When clicked on the icon responsible for the same, it doesn't show th...
191 Views
0 replies
0 likes
I have a premium account, but Spotify mobile app doesn't play the playlist I select. It plays one song and then it goes back to suggested songs. Any help would be appreciated.
I have a premium account, but Spotify mobile app doesn't play the playlist I select. It plays one song and then it goes back to suggested songs. Any help would be appreciated.
189 Views
0 replies
0 likes
I just want to know why Spotify do not gets better it's Android Spotify version, to not let people hacked by a modified Spotify APK.Like forcing people update every time Spotify and it the do not do it, they can't use it.
I just want to know why Spotify do not gets better it's Android Spotify version, to not let people hacked by a modified Spotify APK. Like forcing people update every time Spotify and it the do not d...
Newbie
7482 Views
3 replies
0 likes
Hello,I'm selecting music playlists on my phone. But I dont see the: "add to lock screen" button. Does someone know hoe to fix?On my old phone I saw a button with: "Add to lockscreen" when I pushed the option thing in the playlist. - Simon
Hello, I'm selecting music playlists on my phone. But I dont see the: "add to lock screen" button. Does someone know hoe to fix? On my old phone I saw a button with: "Add to lockscreen" when I push...
175 Views
0 replies
0 likes
Currently on Android 13 (One UI 5.1) and the widget doesn't really look that appealing. I am hoping it could be redesigned so it goes well with the other widget on my home screen. It looks very basic and even the album cover does not adhere to the ro...
Currently on Android 13 (One UI 5.1) and the widget doesn't really look that appealing. I am hoping it could be redesigned so it goes well with the other widget on my home screen. It looks very basic...
527 Views
0 replies
0 likes
