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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 910 Views
  • 0 replies
  • 2 likes
  • 910 Views
  • 0 replies
  • 2 likes

Dürftige Songinfos beim Jazz

Ich vermisse bei den Songinfos, v.a. im Jazz, meist Angaben zu den Mitmusikern und deren Instrumenten. Bitte verbessern!

  • Newbie
  • Ich vermisse bei den  Songinfos, v.a. im Jazz, meist Angaben zu den Mitmusikern und deren Instrumenten. Bitte verbessern!
  • 780 Views
  • 0 replies
  • 1 likes
  • 780 Views
  • 0 replies
  • 1 likes

Canvas not working

Canvas not working in my phone my phone is iphone xs why doesn’t work why

  • Visitor
  • Canvas not working in my phone my phone is iphone xs why doesn’t work why 
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Spotify premium duo

I have no way to access to my account from my duo premium plan which I am paying for. It says the password is incorrect but there is no a way to change the password at all, so what should I do?

  • Visitor
  • I have no way to access to my account from my duo premium plan which I am paying for. It says the password is incorrect but there is no a way to change the password at all, so what should I do? 
  • kaworu_bloodpaw
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Bring back previous share lyrics design options

Hi Spotify team, I appreciate the lyrics sharing option on the app! This was a really nice new feature. However, the previous share lyrics design options look better than the new ones. I liked the tap to change better rather than choosing from a list...

Yelii_0-1665544103330.jpeg Yelii_1-1665544121373.jpeg
  • Newbie
  • Hi Spotify team,   I appreciate the lyrics sharing option on the app! This was a really nice new feature. However, the previous share lyrics design options look better than the new ones. I lik...
  • andreagcri
  • Newbie
  • 3364 Views
  • 8 replies
  • 10 likes
  • iOS 16
    Lyric Share
    Mobile
  • 3364 Views
  • 8 replies
  • 10 likes

individual premium membership for 6months is removed

Why and what is the reason you removed individual premium for 6months is removed and I want the plan back and I want only single payment plan like 6months and one year I don't want to paying installment or regular interval for one month to another I ...

  • Newbie
  • Why and what is the reason you removed individual premium for 6months is removed and I want the plan back and I want only single payment plan like 6months and one year I don't want to paying installm...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Why am I not able to start a remote session.?.

We've an option of starting a remote session and listen together with our friends, but the same option isn't working in my phone. When clicked on the icon responsible for the same, it doesn't show the required option. So, if anyone have any idea, you...

  • Newbie
  • We've an option of starting a remote session and listen together with our friends, but the same option isn't working in my phone. When clicked on the icon responsible for the same, it doesn't show th...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

When playlist is selected, only one song plays from the playlist and then goes to rand songs.

I have a premium account, but Spotify mobile app doesn't play the playlist I select. It plays one song and then it goes back to suggested songs. Any help would be appreciated.

  • Visitor
  • I have a premium account, but Spotify mobile app doesn't play the playlist I select. It plays one song and then it goes back to suggested songs. Any help would be appreciated.
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Why Spotify do not ban users using Spotify Hacked?

I just want to know why Spotify do not gets better it's Android Spotify version, to not let people hacked by a modified Spotify APK.Like forcing people update every time Spotify and it the do not do it, they can't use it.

  • Casual Listener
  • I just want to know why Spotify do not gets better it's Android Spotify version, to not let people hacked by a modified Spotify APK. Like forcing people update every time Spotify and it the do not d...
  • Ayazbuzdar
  • Newbie
  • 2315 Views
  • 3 replies
  • 0 likes
  • 2315 Views
  • 3 replies
  • 0 likes

Adding to startscreen

Hello,I'm selecting music playlists on my phone. But I dont see the: "add to lock screen" button. Does someone know hoe to fix?On my old phone I saw a button with: "Add to lockscreen" when I pushed the option thing in the playlist. - Simon

  • Visitor
  • Hello, I'm selecting music playlists on my phone. But I dont see the: "add to lock screen" button. Does someone know hoe to fix? On my old phone I saw a button with: "Add to lockscreen" when I push...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

[Android] Android Widget Appearance

Currently on Android 13 (One UI 5.1) and the widget doesn't really look that appealing. I am hoping it could be redesigned so it goes well with the other widget on my home screen. It looks very basic and even the album cover does not adhere to the ro...

  • Newbie
  • Currently on Android 13 (One UI 5.1) and the widget doesn't really look that appealing. I am hoping it could be redesigned so it goes well with the other widget on my home screen. It looks very basic...
  • 274 Views
  • 0 replies
  • 0 likes
  • Android
    Widget
  • 274 Views
  • 0 replies
  • 0 likes

What are some Spotify features that you think need work?

I really enjoy using Spotify but a few features definitely need work. The Spotify UI on the iPad needs work and I would like to see podcasts and songs being separated on my home page as I don't listen to podcasts at all really. Also, while the Spotif...

  • Casual Listener
  • I really enjoy using Spotify but a few features definitely need work.  The Spotify UI on the iPad needs work and I would like to see podcasts and songs being separated on my home page as I don't...
  • yurii_findo
  • Casual Listener
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Local files won't play in offline mode

Hi! Since the new update from Spotify, I am not able to play my downloaded songs from my local files anymore in the offline mode. When I download a specific playlist with downloaded songs from my local files in between, only the downloaded Spotify so...

  • Casual Listener
  • Hi!   Since the new update from Spotify, I am not able to play my downloaded songs from my local files anymore in the offline mode. When I download a specific playlist with downloaded songs fr...
  • FrekIV
  • Casual Listener
  • 2000 Views
  • 5 replies
  • 3 likes
  • App & Features
  • 2000 Views
  • 5 replies
  • 3 likes

Issues with Canvas

It's been a while since the canvas has been introduced and I personally have used it, but now there is a slight issue I face. The issue is that no matter what I try, I just cannot see the canvas option in my settings, now I know it's a problem in my ...

  • Visitor
  • It's been a while since the canvas has been introduced and I personally have used it, but now there is a slight issue I face. The issue is that no matter what I try, I just cannot see the canvas opti...
  • SamhithaS
  • Visitor
  • 2141 Views
  • 1 replies
  • 3 likes
  • 2141 Views
  • 1 replies
  • 3 likes

Advertising

Why do I get still advertising despite I bought a Spotify Premium Abo for a month

  • Visitor
  • Why do I get still advertising despite I bought a Spotify Premium Abo for a month
  • 1155 Views
  • 0 replies
  • 0 likes
  • 1155 Views
  • 0 replies
  • 0 likes

Question about playlist filtering

Hello!Is it possible to choose a playlist and filter it's contents by playcount? For example a "best of 90's" playlist but filter out all songs that have over 5mil plays. Idea is to have a list of all the most popular albums but filter out the hit si...

  • Newbie
  • Hello! Is it possible to choose a playlist and filter it's contents by playcount?   For example a "best of 90's" playlist but filter out all songs that have over 5mil plays.   Idea is ...
  • 69 Views
  • 0 replies
  • 0 likes
  • 69 Views
  • 0 replies
  • 0 likes

Spotify taking mandate of 450 whereas my plan is 119 per month

I have enrolled in Spotify premium for a plan of 119 per month through my credit but it has taken a mandate of 450. Any specific reason behind that?

  • Visitor
  • I have enrolled in Spotify premium for a plan of 119 per month through my credit but it has taken a mandate of 450. Any specific reason behind that?
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

My home screen updated yesterday, and it as l is absolutely atrocious! How do I change it back?

I have an apple phone, not sure if that matters. The old screen had all my favorites, plus suggestions in a very organized horizontal scroll feature (think Netflix). Now it's one continuous vertical video screen showing things I'd NEVER listen to, al...

  • Visitor
  • I have an apple phone, not sure if that matters.  The old screen had all my favorites, plus suggestions in a very organized horizontal scroll feature (think Netflix).  Now it's one continuo...
  • lpdot
  • Music Fan
  • 622 Views
  • 7 replies
  • 16 likes
  • 622 Views
  • 7 replies
  • 16 likes

I can't unfollow artists

When i go to unfollow artist which i followed previously then i can't unfollow them and thats the issue i am facing so plz fix it

  • Visitor
  • When i go to unfollow artist which i followed previously then i can't unfollow them and thats the issue i am facing so plz fix it
  • Prague
  • Spotify Star
  • 551 Views
  • 1 replies
  • 1 likes
  • 551 Views
  • 1 replies
  • 1 likes

Email response from Spotify for audiobooks

When I hit the unlock button for audiobook it tells me an email has been sent to me regarding the purchase or startup of the book. But I do not receive the emails.**bleep**.

  • Visitor
  • When I hit the unlock button for audiobook it tells me an email has been sent to me regarding the purchase or startup of the book. But I do not receive the emails.**bleep**.
  • kaworu_bloodpaw
  • Roadie
  • 449 Views
  • 1 replies
  • 1 likes
  • 449 Views
  • 1 replies
  • 1 likes

Solved!! DUO Plan - New UI on Mobile App

I need to figure out how to change the home page on my account. I recently upgraded my account to DUO, but now the app has updated to this terrible unfriendly user interface. When I had the grid, I could choose between several different options. Now,...

  • Casual Listener
  • I need to figure out how to change the home page on my account. I recently upgraded my account to DUO, but now the app has updated to this terrible unfriendly user interface. When I had the grid, I c...
  • kaworu_bloodpaw
  • Roadie
  • 2597 Views
  • 3 replies
  • 2 likes
  • home page
    UI
  • 2597 Views
  • 3 replies
  • 2 likes