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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 3155 Views
  • 0 replies
  • 4 likes
  • 3155 Views
  • 0 replies
  • 4 likes

Devuce limit reached

Hello, can somebody help me regarding this issue? because basically I got a new phone, and it’s the iPhone 11, and I have my previous phone, which is the 8 Plus, and I want to download all my music into that phone, which is the 8 Plus, but it says th...

  • Visitor
  • Hello, can somebody help me regarding this issue? because basically I got a new phone, and it’s the iPhone 11, and I have my previous phone, which is the 8 Plus, and I want to download all my music i...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Home page design - does your UX team exist?

You are starting to slowly implement the design changes from last year, that we’re received very poorly. Huge panels, irrelevant content, reduced ability to find preferred content. Wrong in so many ways, and feedback on this site confirmed that. I se...

  • Casual Listener
  • You are starting to slowly implement the design changes from last year, that we’re received very poorly. Huge panels, irrelevant content, reduced ability to find preferred content. Wrong in so many w...
  • CollinBeee
  • Newbie
  • 359 Views
  • 2 replies
  • 12 likes
  • 359 Views
  • 2 replies
  • 12 likes

[Web Player][Other] spotify profile home screen for the web player

PLEASE MAKE THIS A FEATURE. ok my point is that this feature would be great like the image color that will be the most color in the profile picture for an example the image has a little bit of red and then that red covers up the rest of the screen an...

  • Roadie
  • PLEASE MAKE THIS A FEATURE.      ok my point is that this feature would be great like the image color that will be the most color in the profile picture for an example   the ...
  • 279 Views
  • 0 replies
  • 0 likes
  • Apps and Features
  • 279 Views
  • 0 replies
  • 0 likes

Statistics by city

Under an artist's "about" section, I've been told that I can find a breakdown of a song's top cities. I can't see this. What am I doing wrong?

  • Visitor
  • Under an artist's "about" section, I've been told that I can find a breakdown of a song's top cities. I can't see this. What am I doing wrong?
  • 466 Views
  • 0 replies
  • 0 likes
  • 466 Views
  • 0 replies
  • 0 likes

Suscripcion

Se me acaba de acabar el plan de prueba de Spotify y me han cobrado,y me acabo de dar cuenta, me pueden devolver el dinero o algo?

  • Visitor
  • Se me acaba de acabar el plan de prueba de Spotify y me han cobrado,y me acabo de dar cuenta, me pueden devolver el dinero o algo?
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Trying to switch from an Individual account (not Hulu) to Duoamd get “not eligible”message.

I was trying to change from my individual plan to duo and it says it is not eligible.Also note I am already paying $12.99/month for individual when that is the price for duo.Yes, I could cancel the current account and start a new one but I would loos...

  • Newbie
  • I was trying to change from my individual plan to duo and it says it is not eligible. Also note I am already paying $12.99/month for individual when that is the price for duo. Yes, I could cancel t...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Multiple computers & local files

I have gotten a new laptop. Do I have to transfer all my local files from my old laptop to my new one to be able to keep them synced to my iphone? I want to add more local files to my account but I don’t have access to my old laptop at the moment, so...

  • Newbie
  • I have gotten a new laptop. Do I have to transfer all my local files from my old laptop to my new one to be able to keep them synced to my iphone? I want to add more local files to my account but I d...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Duo membership

Hi I have an individual membership that I listen to on Alexa device at home or on my phone at the gym or in the car however when my husband is home and asks for a song on Alexa it stops my song playing at the gym or car how can I stop this happening?...

  • Visitor
  • Hi    I have an individual membership that I listen to on Alexa device at home or on my phone at the gym or in the car    however when my husband is home and asks for a song o...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

How to remove song from Blend

Me and my crush started a Spotify Blend yesterday and this monstrosity popped up. I dont want her to see this in the Blend since it has my profile picture next to it. Does anyone know how to remove it

  • Newbie
  • Me and my crush started a Spotify Blend yesterday and this monstrosity popped up. I dont want her to see this in the Blend since it has my profile picture next to it. Does anyone know how to remove i...
  • 1810 Views
  • 0 replies
  • 1 likes
  • Blend
    shared plaaylist
  • 1810 Views
  • 0 replies
  • 1 likes

Auto AB repeat

When I play any song it automatically goes on AB repeat. Then I manually change that but next day again if I play any song it goes on AB repeat. What is this sorcery.

  • Casual Listener
  • When I play any song it automatically goes on AB repeat. Then I manually change that but next day again if I play any song it goes on AB repeat.  What is this sorcery.
  • 484 Views
  • 0 replies
  • 0 likes
  • Turn off auto AB Repeat
  • 484 Views
  • 0 replies
  • 0 likes

After iOS 16.3 app is gone. App installation from AppStore won’t work

Help me, cannot install the Spotify app again. Try to download it in the store from the cloud but it is not working. Download will be canceled after 1-2 secondsany idea?

  • Casual Listener
  • Help me, cannot install the Spotify app again. Try to download it in the store from the cloud but it is not working. Download will be canceled after 1-2 seconds any idea?
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify lyrics share is aesthetically unpleasant

When I want to send lyrics, the font of the name of the song gets a bit cut. It’s really aesthetically unpleasant. So if Spotify could do something about it, that would be great.  

241C4308-B194-4BA0-B838-DACE9F44B882.jpeg 3B35BC31-FA6F-4C83-83F8-0DF31F67321C.png
  • Regular
  • When I want to send lyrics, the font of the name of the song gets a bit cut. It’s really aesthetically unpleasant. So if Spotify could do something about it, that would be great.    
  • Xenia
  • Moderator
  • 3106 Views
  • 3 replies
  • 1 likes
  • 3106 Views
  • 3 replies
  • 1 likes

car mode

please bring the original car mode back it is easier to change songs because the button is bigger, the new skip button is too small to click

  • Visitor
  • please bring the original car mode back it is easier to change songs because the button is bigger, the new skip button is too small to click
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Please stop playing the same songs over and over!

I have a playlist that has over 500 songs in it. Clearly I love all these songs or they wouldn't be in my playlist. However, Spotify will play the same 20 or so songs over and over and over. I'll sometimes hear the same song three times in one day! H...

  • Visitor
  • I have a playlist that has over 500 songs in it.  Clearly I love all these songs or they wouldn't be in my playlist.  However, Spotify will play the same 20 or so songs over and over and ov...
  • 328 Views
  • 0 replies
  • 2 likes
  • 328 Views
  • 0 replies
  • 2 likes

Hi My wife and I have a duo account but since my wife has changed her phone her account comes up as

My wife and I have a Duo account but since she changed her phone my wife's Spotify account comes up as Free! Any help please.

  • Visitor
  • My wife and I have a Duo account but since she changed her phone my wife's Spotify account comes up as Free! Any help please.
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

When did i start the premium subscription?

Hey, is there a way to know when did I start the premium subscription? i checked in the emails and in the receipts but i can't find the precise day. The receipts start in nov 2017 but i'm sure i purchased the premium plan long before.thanks in advanc...

  • Newbie
  • Hey, is there a way to know when did I start the premium subscription? i checked in the emails and in the receipts but i can't find the precise day. The receipts start in nov 2017 but i'm sure i...
  • 212 Views
  • 0 replies
  • 0 likes
  • Premium
  • 212 Views
  • 0 replies
  • 0 likes

Ads

I completely understand the need for ads. I wish I could pay for ad free again. I prefer Spotify over pretty much everything else but seriously what happened? Does it need to be multiple ads after basically every song or 2 I mean for real there is ab...

  • Visitor
  • I completely understand the need for ads.  I wish I could pay for ad free again.  I prefer Spotify over pretty much everything else but seriously what happened? Does it need to be multiple ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Golf carts on the roads

Even if the golf cart can go along open roads or through a course of golf course no course golfers using them golf carts can get groceries and ride home easier as a electric vehicle size of a golf cart

  • Newbie
  • Even if the golf cart can go along open roads or through a course of golf course no course golfers using them golf carts can get groceries and ride home easier as a electric vehicle size of a golf ca...
  • 544 Views
  • 0 replies
  • 0 likes
  • 544 Views
  • 0 replies
  • 0 likes

"Sorry, the music stopped since …" annoying message

hello all, I have a single Spotify Premium subscription and I really enjoy Spotify music. I mostly listen at home using Chromecast audio in conjunction with Spotify device streaming. I am really annoyed when I either start my car or my wife pulls up ...

  • Casual Listener
  • hello all,   I have a single Spotify Premium subscription and I really enjoy Spotify music. I mostly listen at home using Chromecast audio in conjunction with Spotify device streaming. I am re...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Android App 'next song" button does not register after a few clicks

I'm using the Spotify App on an Android device - Samsung s10e. The App Version is 8.8.4.518 This bug has been bugging me (pun intended ) for quite some time now and hasn't gone away with app updates. Sometimes when I am clicking "Next Song" in a play...

  • Newbie
  • I'm using the Spotify App on an Android device - Samsung s10e.  The App Version is 8.8.4.518   This bug has been bugging me (pun intended 😁) for quite some time now and hasn't gone...
  • 224 Views
  • 0 replies
  • 0 likes
  • bug
  • 224 Views
  • 0 replies
  • 0 likes