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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 843 Views
  • 0 replies
  • 2 likes
  • 843 Views
  • 0 replies
  • 2 likes

Unavailable Music

So I usually listen to my music on Youtube (gross, ik.) And I would like to switch to Spotify. Before I buy premium I want to know that I can listen to my favorite songs. Some of them are unavailable and I would like to know if there is a way to list...

  • Visitor
  • So I usually listen to my music on Youtube (gross, ik.) And I would like to switch to Spotify. Before I buy premium I want to know that I can listen to my favorite songs. Some of them are unavai...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

premium plan

Guys why is spotify charging me so frequently for my premium. I paid on 1st of feb and it tried charging me again on the 13th. isn’t it supposed to be monthly not fortnightly.

  • Visitor
  • Guys why is spotify charging me so frequently for my premium. I paid on 1st of feb and it tried charging me again on the 13th. isn’t it supposed to be monthly not fortnightly. 
  • 95 Views
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  • 95 Views
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Premium

Hi i took a 4 month premium offer and apporved for autopay but my spotify account dinn't change to premium.

  • Visitor
  • Hi i took a 4 month premium offer and apporved for autopay but my spotify account dinn't change to premium.
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Spotify removed my playlist and gave no reason

Hello,I had a public playlist with 300+ followers and I've just received one email saying this: "Hello, We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Condition...

  • Casual Listener
  • Hello, I had a public playlist with 300+ followers and I've just received one email saying this:   "Hello, We have found the following content to be in violation of our content policies, a...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Stop Call Her Daddy Auto Playing

Please for the love of god stop that chickens heads voice ( she praises oral **bleep** after all) from playing after a pod cast, any way to dislike a podcast to stop it from playing every single time another finishes. Her voice.. I feel like the alie...

  • Visitor
  • Please for the love of god stop that chickens heads voice ( she praises oral **bleep** after all) from playing after a pod cast, any way to dislike a podcast to stop it from playing every single time...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

missing "songs" - Ken Follett - Die Säulen der Erde (Ungekürzt)- bug?

Hi - I am currently listening to Ken Follett - Die Säulen der Erde (Ungekürzt) - https://open.spotify.com/album/2oM8cIQReXR3qsYpXlflyS?si=nTtkCiE0SLOtHJPORYvyNA.In the iOS app the summary shows 509 songs but only 500 can be heard.In the web applicati...

  • Visitor
  • Hi - I am currently listening to Ken Follett - Die Säulen der Erde (Ungekürzt) - https://open.spotify.com/album/2oM8cIQReXR3qsYpXlflyS?si=nTtkCiE0SLOtHJPORYvyNA. In the iOS app the summary shows 509...
  • MegaHannsen
  • Newbie
  • 1019 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 1019 Views
  • 2 replies
  • 0 likes

Family Plan

My wife has her own plan. I have my own plan. We're thinking of doing the family plan but neither of us want to lose the playlists we have since some have over 3000 songs. Has anyone tried this and found success?

  • Visitor
  • My wife has her own plan. I have my own plan. We're thinking of doing the family plan but neither of us want to lose the playlists we have since some have over 3000 songs. Has anyone tried this and f...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

unblocking friend

hello so me and my friend have previously both blocked each other and now neither of us can find each others accounts to unblock each other, neither of us can figure out how to help this situation please can someone fix this or help :((

  • Casual Listener
  • hello so me and my friend have previously both blocked each other and now neither of us can find each others accounts to unblock each other, neither of us can figure out how to help this situation pl...
  • BVM
  • Visitor
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

New update issues on iPhone not resolved

 Unfortunately, the display issues as well as the order of the playlists makes the app very annoying to use. I have not been able to find any communication from Spotify on how to solve this or revert to the previous format on IPhone, neither a respon...

AF1917B5-EB09-4FE9-AE86-EC1EE175FE7A.jpeg
  • Regular
  •   Unfortunately, the display issues as well as the order of the playlists makes the app very annoying to use. I have not been able to find any communication from Spotify on how to solve this or reve...
  • jbuche
  • Music Fan
  • 209 Views
  • 2 replies
  • 7 likes
  • 209 Views
  • 2 replies
  • 7 likes

Request extension

Hola holaa!!! Tengo una duda enorme. Estamos desarrollando una app en la que integramos Sportify como servicio, por lo tanto, los usuarios nuevos deben aceptar una autorización en nuestra app para ingresar y redireccionarlos a Spotify. La pregunta es...

  • Casual Listener
  • Hola holaa!!! Tengo una duda enorme. Estamos desarrollando una app en la que integramos Sportify como servicio, por lo tanto, los usuarios nuevos deben aceptar una autorización en nuestra app para in...
  • 140 Views
  • 0 replies
  • 0 likes
  • App authorization
    auth
    Extension Requests
  • 140 Views
  • 0 replies
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App change and i dont like it.

My app is dufferent from what it was before and i absolutely hate it. I would like to get the older version back, do help me asap.

  • Visitor
  • My app is dufferent from what it was before and i absolutely hate it. I would like to get the older version back, do help me asap.
  • 122 Views
  • 0 replies
  • 4 likes
  • 122 Views
  • 0 replies
  • 4 likes

Switch de liste de lecture non. Désiré

Allo, je ne sais pas. Ce qui se passe., mais je commence une liste de lecture, là. Première chanson lue est bel et bien Ds cette liste, mais à partir de la 2e chanson, ça change seul de. Liste, ou se met à lire n'importe quoi...

  • Newbie
  • Allo, je ne sais pas. Ce qui se passe., mais je commence une liste de lecture, là. Première chanson lue est bel et bien Ds cette liste, mais à partir de la 2e chanson, ça change seul de. Liste, ou se...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Previously liked songs don’t show as liked in the queue, playlists, or albums since last update

PlanPremiumCountryUSADeviceiPhone 14proOperating SystemiOS 16.3 App version 8.8.8.688My Question or IssueThe last update’s change to the like feature sucks. Previously when in a playlist or album we could see a heart by the songs that had been liked....

  • Casual Listener
  • Plan Premium Country USA Device iPhone 14pro Operating System iOS 16.3   App version 8.8.8.688 My Question or Issue The last update’s change to the like feature sucks. Previousl...
  • t0astbandit
  • Casual Listener
  • 750 Views
  • 3 replies
  • 1 likes
  • 750 Views
  • 3 replies
  • 1 likes

[Web Player][Your Library] I found a way to Customize your Good Morning/Afternoon/Evening feed.

My recommendations weren't ever changing, no matter what I listened to or for how long/frequently. I just had a handful of random albums, playlists, and podcasts I've only played once or twice stuck on the Good Morning/Good Afternoon/Good Evening Hom...

  • Regular
  • My recommendations weren't ever changing, no matter what I listened to or for how long/frequently. I just had a handful of random albums, playlists, and podcasts I've only played once or twice stuck ...
  • 184 Views
  • 0 replies
  • 0 likes
  • Web Player
    Your Library
  • 184 Views
  • 0 replies
  • 0 likes

Devuce limit reached

Hello, can somebody help me regarding this issue? because basically I got a new phone, and it’s the iPhone 11, and I have my previous phone, which is the 8 Plus, and I want to download all my music into that phone, which is the 8 Plus, but it says th...

  • Visitor
  • Hello, can somebody help me regarding this issue? because basically I got a new phone, and it’s the iPhone 11, and I have my previous phone, which is the 8 Plus, and I want to download all my music i...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Home page design - does your UX team exist?

You are starting to slowly implement the design changes from last year, that we’re received very poorly. Huge panels, irrelevant content, reduced ability to find preferred content. Wrong in so many ways, and feedback on this site confirmed that. I se...

  • Casual Listener
  • You are starting to slowly implement the design changes from last year, that we’re received very poorly. Huge panels, irrelevant content, reduced ability to find preferred content. Wrong in so many w...
  • CollinBeee
  • Newbie
  • 214 Views
  • 2 replies
  • 12 likes
  • 214 Views
  • 2 replies
  • 12 likes

[Web Player][Other] spotify profile home screen for the web player

PLEASE MAKE THIS A FEATURE. ok my point is that this feature would be great like the image color that will be the most color in the profile picture for an example the image has a little bit of red and then that red covers up the rest of the screen an...

  • Roadie
  • PLEASE MAKE THIS A FEATURE.      ok my point is that this feature would be great like the image color that will be the most color in the profile picture for an example   the ...
  • 202 Views
  • 0 replies
  • 0 likes
  • Apps and Features
  • 202 Views
  • 0 replies
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Statistics by city

Under an artist's "about" section, I've been told that I can find a breakdown of a song's top cities. I can't see this. What am I doing wrong?

  • Visitor
  • Under an artist's "about" section, I've been told that I can find a breakdown of a song's top cities. I can't see this. What am I doing wrong?
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Suscripcion

Se me acaba de acabar el plan de prueba de Spotify y me han cobrado,y me acabo de dar cuenta, me pueden devolver el dinero o algo?

  • Visitor
  • Se me acaba de acabar el plan de prueba de Spotify y me han cobrado,y me acabo de dar cuenta, me pueden devolver el dinero o algo?
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Trying to switch from an Individual account (not Hulu) to Duoamd get “not eligible”message.

I was trying to change from my individual plan to duo and it says it is not eligible.Also note I am already paying $12.99/month for individual when that is the price for duo.Yes, I could cancel the current account and start a new one but I would loos...

  • Newbie
  • I was trying to change from my individual plan to duo and it says it is not eligible. Also note I am already paying $12.99/month for individual when that is the price for duo. Yes, I could cancel t...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes