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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 755 Views
  • 0 replies
  • 2 likes
  • 755 Views
  • 0 replies
  • 2 likes

Auto mix

I have tried clearing the cache, deleting the app, restarting my phone but nothing it working.I can't seem to make the auto mix or auto play work. It is marked as on on the app but still nothing. Please help.

  • Visitor
  • I have tried clearing the cache, deleting the app, restarting my phone but nothing it working. I can't seem to make the auto mix or auto play work. It is marked as on on the app but still nothing. P...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

How can I exit/close the app when I'm finished listening?

The app, for android anyway, offers no way to close it! There is no button to push or any such thing. When I'm finished with it, I want it to STOP COMPLETELY - not to pause, not to give notifications that it's still open & paused, waiting for me to r...

  • Visitor
  • The app, for android anyway, offers no way to close it! There is no button to push or any such thing. When I'm finished with it, I want it to STOP COMPLETELY - not to pause, not to give notifications...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Whos damn idea was this? New desktop app Interface sucks!!!!!!!!!

Who in the **bleep** told you all to change the desktop app? I can't even see all of my playlist anymore by album art! and also why did you make my account picture so small you can't even see it! is it a way to fix this downgrade of a app

  • Gig Goer
  • Who in the **bleep** told you all to change the desktop app? I can't even see all of my playlist anymore by album art! and also  why did you make my account picture so small you can't even ...
  • Mollyhaart
  • Visitor
  • 4122 Views
  • 26 replies
  • 41 likes
  • 4122 Views
  • 26 replies
  • 41 likes

Missing History while Using DJ

I really like the AI DJ, but I cannot see my history when using it. If I am missing something, please let me know. More details below.I primarily use the desktop app. When I play a playlist/album/station/song, the queue and history show up normally. ...

  • Newbie
  • I really like the AI DJ, but I cannot see my history when using it. If I am missing something, please let me know. More details below. I primarily use the desktop app. When I play a playlist/album...
  • 225 Views
  • 0 replies
  • 4 likes
  • 225 Views
  • 0 replies
  • 4 likes

“Safety note”

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Newbie
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Pixopayo999
  • Newbie
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

Why is Spotify shuffling music through app

Finding I’ll be listening to an album and Spotify starts playing random songs that are not in the album. Can you please advise?

  • Visitor
  • Finding I’ll be listening to an album and Spotify starts playing random songs that are not in the album. Can you please advise?
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Why if I have premium, still got ads on my podcasts?

Do you know why if I'm paying a premium subscription im still having ads when listening a podcast? Isn't this the purpose of paying?

  • Visitor
  • Do you know why if I'm paying a premium subscription im still having ads when listening a podcast?   Isn't this the purpose of paying?  
  • HeyBlondie
  • Music Fan
  • 410 Views
  • 2 replies
  • 1 likes
  • 410 Views
  • 2 replies
  • 1 likes

Duo plan don't work properly

What can i do, to not se what the other user on my Duo plan is listening to on my mobile? Why is that? I want to listen to my own music at my own time, without being disturbed. How can i change this?

  • Newbie
  • What can i do, to not se what the other user on my Duo plan is listening to on my mobile? Why is that? I want to listen to my own music at my own time, without being disturbed. How can i change this?
  • Prague
  • Spotify Star
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

Ads on Premium User podcast streams

Earlier today, a podcast stream I listened to was interrupted mid-sentence by an approximately 30-second ad. This was not an integrated ad-read by the podcasters themselves but a third-party ad, very similar to those played on free Spotify. This is t...

  • Newbie
  • Earlier today, a podcast stream I listened to was interrupted mid-sentence by an approximately 30-second ad. This was not an integrated ad-read by the podcasters themselves but a third-party ad, very...
  • HeyBlondie
  • Music Fan
  • 377 Views
  • 3 replies
  • 6 likes
  • 377 Views
  • 3 replies
  • 6 likes

Solved!! I have premium, but am hearing ads on podcasts for sports betting

Why is this happening all of the sudden? I pay not to have ads, but I have been getting this past couple of days. Account is in good standing and active.

  • Casual Listener
  • Why is this happening all of the sudden?  I pay not to have ads, but I have been getting this past couple of days.  Account is in good standing and active. 
  • HeyBlondie
  • Music Fan
  • 15461 Views
  • 4 replies
  • 6 likes
  • Issues
    podcast
    Podcasts
    Premium
  • 15461 Views
  • 4 replies
  • 6 likes

Premium Sub yet hearing ads during podcasts

I'm a premium subscriber.. Why am I hearing ads (2 of them 15s each) while listening to a podcast? I assume we pay for subscription to get rid of ads.. but doesn't seem so.

  • Visitor
  • I'm a premium subscriber.. Why am I hearing ads (2 of them 15s each) while listening to a podcast?  I assume we pay for subscription to get rid of ads.. but doesn't seem so. 
  • HeyBlondie
  • Music Fan
  • 213 Views
  • 2 replies
  • 2 likes
  • 213 Views
  • 2 replies
  • 2 likes

Bug on Mac client - albums hidden

There seems to be a bug with the latest Mac app.First, when looking at creator's Albums you usually dot see them all. When you press Show All, instead of "All Albums" you see a list of songs, mercifully grouped by album. While this can be attributed ...

  • Regular
  • ...ercifully grouped by album. While this can be attributed just to poor UX choice, there is also a related bug. For certain creators (for example Public Service Broadcasting), some albums are not shown u...
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Can't get adress verified in Premium duo

I tried several times to add my partner to my Premium Duo membership. I am 100% sure both home adresses are the same but I keep getting errors and asked to try again later.Could the reason be I just cancelled his Premium membership to add it to mine?

  • Visitor
  • I tried several times to add my partner to my  Premium Duo membership. I am 100% sure both home adresses are the same but I keep getting errors and asked to try again later. Could the reason be...
  • DavidMaou
  • Visitor
  • 381 Views
  • 4 replies
  • 1 likes
  • 381 Views
  • 4 replies
  • 1 likes

ATTN: Spotify Admin -- PLEASE Let us continue to run older versions!

PLEASE PLEASE PLEASESpotify, let us keep running older versions of your award winning application!!! There are numerous of us users that do not want, need, enjoy or even like the new look. Older previous versions have worked just fine. Please let us ...

  • Music Fan
  • PLEASE PLEASE PLEASE Spotify, let us keep running older versions of your award winning application!!!   There are numerous of us users that do not want, need, enjoy or even like the new look....
  • Porrovsky
  • Casual Listener
  • 550 Views
  • 7 replies
  • 6 likes
  • 550 Views
  • 7 replies
  • 6 likes

Spotyfy premium duo

Hi could someone tell me I joined spotyfy premium so my husband can listen to his music at the same as I listen to mine whilst we are on holiday however It still changes to his music when I'm. Listening to my music does I invited him and he got invit...

  • Visitor
  • Hi could someone tell me I joined spotyfy premium so my husband can listen to his music at the same as I listen to mine whilst we are on holiday however It still changes to his music when I'm. Listen...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sptfy.com - Short Spotify URL's

NOTICE: Remeber. Sptfy has no affiliation or is in any way associated with or have connection to or with Spotify itself.Contact us at https://sptfy.com/contact.php for any questions. Hello World! 10 years ago i started a project over at https://sptfy...

  • Roadie
  • NOTICE:  Remeber. Sptfy has no affiliation or is in any way associated with or have connection to or with Spotify itself. Contact us at https://sptfy.com/contact.php for any qu...
  • Jackrabbit
  • Regular
  • 183099 Views
  • 63 replies
  • 11 likes
  • App & Features
  • 183099 Views
  • 63 replies
  • 11 likes

Terrible new UI

Since Spotify keeps ignoring all the feedback, here is another topic... Please add an option to go back to the previous desktop app design! I have over 200 playlists. Browsing through them has been made almost impossible with the new left sidebar. Th...

  • Casual Listener
  • Since Spotify keeps ignoring all the feedback, here is another topic...   Please add an option to go back to the previous desktop app design!   I have over 200 playlists. Browsing throu...
  • v-raze
  • Casual Listener
  • 239 Views
  • 1 replies
  • 6 likes
  • Desktop
    UI
    Update
    UX
  • 239 Views
  • 1 replies
  • 6 likes

Lyrics on tv not syncing with the music

Hey, ive noticed that the lyrcis are moving much faster than the music. Probably 15 - 25 seconds ahead of the actual music! Is there any was yall can help and fix this issue?

  • Newbie
  • Hey, ive noticed that the lyrcis are moving much faster than the music. Probably 15 - 25 seconds ahead of the actual music! Is there any was yall can help and fix this issue?
  • 262 Views
  • 0 replies
  • 2 likes
  • 262 Views
  • 0 replies
  • 2 likes

Come back with the old version of the application for descktop

This version is ridiculous, I can't stand not having a whole page just for the albums anymore, the alternate right wing is unnecessary. The indentation of the information on the left makes no sense. Why the **bleep** did they change that?

  • Casual Listener
  • This version is ridiculous, I can't stand not having a whole page just for the albums anymore, the alternate right wing is unnecessary. The indentation of the information on the left makes no sense. ...
  • NordicHector
  • Regular
  • 156 Views
  • 1 replies
  • 3 likes
  • 156 Views
  • 1 replies
  • 3 likes

Shuffle and repeat buttons are gone

Bring back the shuffle and reapeat button in now playing view. Instead of tinkering don’t increase prices. You are making it really hard to be a customer.

  • Newbie
  • Bring back the shuffle and reapeat button in now playing view. Instead of tinkering don’t increase prices. You are making it really hard to be a customer. 
  • 89 Views
  • 0 replies
  • 2 likes
  • 89 Views
  • 0 replies
  • 2 likes