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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1843 Views
  • 0 replies
  • 2 likes
  • 1843 Views
  • 0 replies
  • 2 likes

Add account to family plan

Im wondering why your help is so **bleep**, that I have to submit a topic to devs to ask about how the **bleep** can I add a user to my m.f.a family plan.Jesus is so f.in frustrating that you pay for a feature(add member) then is f.in not working. Al...

  • Visitor
  • Im wondering why your help is so **bleep**, that I have to submit a topic to devs to ask about how the **bleep** can I add a user to my m.f.a family plan. Jesus is so f.in frustrating that you pay f...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

hey guys

let's start to better the best app for you 

  • Music Fan
  • let's start to better the best app for you  
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Issue with Local Downloads Not Playing in Airplane Mode - Need Troubleshooting Help!

Hey fellow Spotify Community members, I hope everyone is having a great time listening to their favorite tunes on Spotify! I'm reaching out today because I'm facing a rather puzzling issue with the Spotify app on my iPhone, and I'm hoping someone can...

  • Newbie
  • Hey fellow Spotify Community members,   I hope everyone is having a great time listening to their favorite tunes on Spotify! I'm reaching out today because I'm facing a rather puzzling issue w...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Auto mix

I have tried clearing the cache, deleting the app, restarting my phone but nothing it working.I can't seem to make the auto mix or auto play work. It is marked as on on the app but still nothing. Please help.

  • Visitor
  • I have tried clearing the cache, deleting the app, restarting my phone but nothing it working. I can't seem to make the auto mix or auto play work. It is marked as on on the app but still nothing. P...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

How can I exit/close the app when I'm finished listening?

The app, for android anyway, offers no way to close it! There is no button to push or any such thing. When I'm finished with it, I want it to STOP COMPLETELY - not to pause, not to give notifications that it's still open & paused, waiting for me to r...

  • Visitor
  • The app, for android anyway, offers no way to close it! There is no button to push or any such thing. When I'm finished with it, I want it to STOP COMPLETELY - not to pause, not to give notifications...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Whos damn idea was this? New desktop app Interface sucks!!!!!!!!!

Who in the **bleep** told you all to change the desktop app? I can't even see all of my playlist anymore by album art! and also why did you make my account picture so small you can't even see it! is it a way to fix this downgrade of a app

  • Gig Goer
  • Who in the **bleep** told you all to change the desktop app? I can't even see all of my playlist anymore by album art! and also  why did you make my account picture so small you can't even ...
  • Mollyhaart
  • Visitor
  • 6019 Views
  • 26 replies
  • 41 likes
  • 6019 Views
  • 26 replies
  • 41 likes

Missing History while Using DJ

I really like the AI DJ, but I cannot see my history when using it. If I am missing something, please let me know. More details below.I primarily use the desktop app. When I play a playlist/album/station/song, the queue and history show up normally. ...

  • Newbie
  • I really like the AI DJ, but I cannot see my history when using it. If I am missing something, please let me know. More details below. I primarily use the desktop app. When I play a playlist/album...
  • 471 Views
  • 0 replies
  • 4 likes
  • 471 Views
  • 0 replies
  • 4 likes

“Safety note”

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Newbie
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Pixopayo999
  • Newbie
  • 640 Views
  • 1 replies
  • 1 likes
  • 640 Views
  • 1 replies
  • 1 likes

Why is Spotify shuffling music through app

Finding I’ll be listening to an album and Spotify starts playing random songs that are not in the album. Can you please advise?

  • Visitor
  • Finding I’ll be listening to an album and Spotify starts playing random songs that are not in the album. Can you please advise?
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Why if I have premium, still got ads on my podcasts?

Do you know why if I'm paying a premium subscription im still having ads when listening a podcast? Isn't this the purpose of paying?

  • Visitor
  • Do you know why if I'm paying a premium subscription im still having ads when listening a podcast?   Isn't this the purpose of paying?  
  • HeyBlondie
  • Music Fan
  • 530 Views
  • 2 replies
  • 1 likes
  • 530 Views
  • 2 replies
  • 1 likes

Duo plan don't work properly

What can i do, to not se what the other user on my Duo plan is listening to on my mobile? Why is that? I want to listen to my own music at my own time, without being disturbed. How can i change this?

  • Newbie
  • What can i do, to not se what the other user on my Duo plan is listening to on my mobile? Why is that? I want to listen to my own music at my own time, without being disturbed. How can i change this?
  • Prague
  • Community Legend
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

Ads on Premium User podcast streams

Earlier today, a podcast stream I listened to was interrupted mid-sentence by an approximately 30-second ad. This was not an integrated ad-read by the podcasters themselves but a third-party ad, very similar to those played on free Spotify. This is t...

  • Newbie
  • Earlier today, a podcast stream I listened to was interrupted mid-sentence by an approximately 30-second ad. This was not an integrated ad-read by the podcasters themselves but a third-party ad, very...
  • HeyBlondie
  • Music Fan
  • 498 Views
  • 3 replies
  • 6 likes
  • 498 Views
  • 3 replies
  • 6 likes

Premium Sub yet hearing ads during podcasts

I'm a premium subscriber.. Why am I hearing ads (2 of them 15s each) while listening to a podcast? I assume we pay for subscription to get rid of ads.. but doesn't seem so.

  • Visitor
  • I'm a premium subscriber.. Why am I hearing ads (2 of them 15s each) while listening to a podcast?  I assume we pay for subscription to get rid of ads.. but doesn't seem so. 
  • HeyBlondie
  • Music Fan
  • 318 Views
  • 2 replies
  • 2 likes
  • 318 Views
  • 2 replies
  • 2 likes

Bug on Mac client - albums hidden

There seems to be a bug with the latest Mac app.First, when looking at creator's Albums you usually dot see them all. When you press Show All, instead of "All Albums" you see a list of songs, mercifully grouped by album. While this can be attributed ...

  • Regular
  • There seems to be a bug with the latest Mac app. First, when looking at creator's Albums you usually dot see them all. When you press Show All, instead of "All Albums" you see a list of songs, merci...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Can't get adress verified in Premium duo

I tried several times to add my partner to my Premium Duo membership. I am 100% sure both home adresses are the same but I keep getting errors and asked to try again later.Could the reason be I just cancelled his Premium membership to add it to mine?

  • Visitor
  • I tried several times to add my partner to my  Premium Duo membership. I am 100% sure both home adresses are the same but I keep getting errors and asked to try again later. Could the reason be...
  • DavidMaou
  • Visitor
  • 466 Views
  • 4 replies
  • 1 likes
  • 466 Views
  • 4 replies
  • 1 likes

ATTN: Spotify Admin -- PLEASE Let us continue to run older versions!

PLEASE PLEASE PLEASESpotify, let us keep running older versions of your award winning application!!! There are numerous of us users that do not want, need, enjoy or even like the new look. Older previous versions have worked just fine. Please let us ...

  • Music Fan
  • PLEASE PLEASE PLEASE Spotify, let us keep running older versions of your award winning application!!!   There are numerous of us users that do not want, need, enjoy or even like the new look....
  • Porrovsky
  • Casual Listener
  • 778 Views
  • 7 replies
  • 6 likes
  • 778 Views
  • 7 replies
  • 6 likes

Spotyfy premium duo

Hi could someone tell me I joined spotyfy premium so my husband can listen to his music at the same as I listen to mine whilst we are on holiday however It still changes to his music when I'm. Listening to my music does I invited him and he got invit...

  • Visitor
  • Hi could someone tell me I joined spotyfy premium so my husband can listen to his music at the same as I listen to mine whilst we are on holiday however It still changes to his music when I'm. Listen...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Terrible new UI

Since Spotify keeps ignoring all the feedback, here is another topic... Please add an option to go back to the previous desktop app design! I have over 200 playlists. Browsing through them has been made almost impossible with the new left sidebar. Th...

  • Casual Listener
  • Since Spotify keeps ignoring all the feedback, here is another topic...   Please add an option to go back to the previous desktop app design!   I have over 200 playlists. Browsing throu...
  • v-raze
  • Casual Listener
  • 374 Views
  • 1 replies
  • 6 likes
  • Desktop
    UI
    Update
    UX
  • 374 Views
  • 1 replies
  • 6 likes

Lyrics on tv not syncing with the music

Hey, ive noticed that the lyrcis are moving much faster than the music. Probably 15 - 25 seconds ahead of the actual music! Is there any was yall can help and fix this issue?

  • Newbie
  • Hey, ive noticed that the lyrcis are moving much faster than the music. Probably 15 - 25 seconds ahead of the actual music! Is there any was yall can help and fix this issue?
  • 474 Views
  • 0 replies
  • 3 likes
  • 474 Views
  • 0 replies
  • 3 likes