Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3401 Views

0 replies

4 likes

  • 3401 Views
  • 0 replies
  • 4 likes

hey guys

let's start to better the best app for you 

Music Fan

let's start to better the best app for you  

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Issue with Local Downloads Not Playing in Airplane Mode - Need Troubleshooting Help!

Hey fellow Spotify Community members, I hope everyone is having a great time listening to their favorite tunes on Spotify! I'm reaching out today because I'm facing a rather puzzling issue with the Spotify app on my iPhone, and I'm hoping someone can...

Newbie

Hey fellow Spotify Community members,   I hope everyone is having a great time listening to their favorite tunes on Spotify! I'm reaching out today because I'm facing a rather puzzling issue w...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

Auto mix

I have tried clearing the cache, deleting the app, restarting my phone but nothing it working.I can't seem to make the auto mix or auto play work. It is marked as on on the app but still nothing. Please help.

Visitor

I have tried clearing the cache, deleting the app, restarting my phone but nothing it working. I can't seem to make the auto mix or auto play work. It is marked as on on the app but still nothing. P...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

How can I exit/close the app when I'm finished listening?

The app, for android anyway, offers no way to close it! There is no button to push or any such thing. When I'm finished with it, I want it to STOP COMPLETELY - not to pause, not to give notifications that it's still open & paused, waiting for me to r...

Visitor

The app, for android anyway, offers no way to close it! There is no button to push or any such thing. When I'm finished with it, I want it to STOP COMPLETELY - not to pause, not to give notifications...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Whos damn idea was this? New desktop app Interface sucks!!!!!!!!!

Who in the **bleep** told you all to change the desktop app? I can't even see all of my playlist anymore by album art! and also why did you make my account picture so small you can't even see it! is it a way to fix this downgrade of a app

Gig Goer

Who in the **bleep** told you all to change the desktop app? I can't even see all of my playlist anymore by album art! and also  why did you make my account picture so small you can't even ...

Mollyhaart

Visitor

7152 Views

26 replies

41 likes

  • 7152 Views
  • 26 replies
  • 41 likes

Missing History while Using DJ

I really like the AI DJ, but I cannot see my history when using it. If I am missing something, please let me know. More details below.I primarily use the desktop app. When I play a playlist/album/station/song, the queue and history show up normally. ...

Newbie

I really like the AI DJ, but I cannot see my history when using it. If I am missing something, please let me know. More details below. I primarily use the desktop app. When I play a playlist/album...

581 Views

0 replies

4 likes

  • 581 Views
  • 0 replies
  • 4 likes

“Safety note”

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

Newbie

Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...

Pixopayo999

Newbie

764 Views

1 replies

1 likes

  • 764 Views
  • 1 replies
  • 1 likes

Why is Spotify shuffling music through app

Finding I’ll be listening to an album and Spotify starts playing random songs that are not in the album. Can you please advise?

Visitor

Finding I’ll be listening to an album and Spotify starts playing random songs that are not in the album. Can you please advise?

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Why if I have premium, still got ads on my podcasts?

Do you know why if I'm paying a premium subscription im still having ads when listening a podcast? Isn't this the purpose of paying?

Visitor

Do you know why if I'm paying a premium subscription im still having ads when listening a podcast?   Isn't this the purpose of paying?  

HeyBlondie

Music Fan

628 Views

2 replies

1 likes

  • 628 Views
  • 2 replies
  • 1 likes

Duo plan don't work properly

What can i do, to not se what the other user on my Duo plan is listening to on my mobile? Why is that? I want to listen to my own music at my own time, without being disturbed. How can i change this?

Newbie

What can i do, to not se what the other user on my Duo plan is listening to on my mobile? Why is that? I want to listen to my own music at my own time, without being disturbed. How can i change this?

Prague

Community Legend

254 Views

1 replies

1 likes

  • 254 Views
  • 1 replies
  • 1 likes

Ads on Premium User podcast streams

Earlier today, a podcast stream I listened to was interrupted mid-sentence by an approximately 30-second ad. This was not an integrated ad-read by the podcasters themselves but a third-party ad, very similar to those played on free Spotify. This is t...

Newbie

Earlier today, a podcast stream I listened to was interrupted mid-sentence by an approximately 30-second ad. This was not an integrated ad-read by the podcasters themselves but a third-party ad, very...

HeyBlondie

Music Fan

660 Views

3 replies

6 likes

  • 660 Views
  • 3 replies
  • 6 likes

Premium Sub yet hearing ads during podcasts

I'm a premium subscriber.. Why am I hearing ads (2 of them 15s each) while listening to a podcast? I assume we pay for subscription to get rid of ads.. but doesn't seem so.

Visitor

I'm a premium subscriber.. Why am I hearing ads (2 of them 15s each) while listening to a podcast?  I assume we pay for subscription to get rid of ads.. but doesn't seem so. 

HeyBlondie

Music Fan

395 Views

2 replies

2 likes

  • 395 Views
  • 2 replies
  • 2 likes

Bug on Mac client - albums hidden

There seems to be a bug with the latest Mac app.First, when looking at creator's Albums you usually dot see them all. When you press Show All, instead of "All Albums" you see a list of songs, mercifully grouped by album. While this can be attributed ...

Regular

There seems to be a bug with the latest Mac app. First, when looking at creator's Albums you usually dot see them all. When you press Show All, instead of "All Albums" you see a list of songs, merci...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Can't get adress verified in Premium duo

I tried several times to add my partner to my Premium Duo membership. I am 100% sure both home adresses are the same but I keep getting errors and asked to try again later.Could the reason be I just cancelled his Premium membership to add it to mine?

Visitor

I tried several times to add my partner to my  Premium Duo membership. I am 100% sure both home adresses are the same but I keep getting errors and asked to try again later. Could the reason be...

DavidMaou

Visitor

562 Views

4 replies

1 likes

  • 562 Views
  • 4 replies
  • 1 likes

ATTN: Spotify Admin -- PLEASE Let us continue to run older versions!

PLEASE PLEASE PLEASESpotify, let us keep running older versions of your award winning application!!! There are numerous of us users that do not want, need, enjoy or even like the new look. Older previous versions have worked just fine. Please let us ...

Music Fan

PLEASE PLEASE PLEASE Spotify, let us keep running older versions of your award winning application!!!   There are numerous of us users that do not want, need, enjoy or even like the new look....

Porrovsky

Casual Listener

948 Views

7 replies

6 likes

  • 948 Views
  • 7 replies
  • 6 likes

Spotyfy premium duo

Hi could someone tell me I joined spotyfy premium so my husband can listen to his music at the same as I listen to mine whilst we are on holiday however It still changes to his music when I'm. Listening to my music does I invited him and he got invit...

Visitor

Hi could someone tell me I joined spotyfy premium so my husband can listen to his music at the same as I listen to mine whilst we are on holiday however It still changes to his music when I'm. Listen...

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Terrible new UI

Since Spotify keeps ignoring all the feedback, here is another topic... Please add an option to go back to the previous desktop app design! I have over 200 playlists. Browsing through them has been made almost impossible with the new left sidebar. Th...

Casual Listener

Since Spotify keeps ignoring all the feedback, here is another topic...   Please add an option to go back to the previous desktop app design!   I have over 200 playlists. Browsing throu...

v-raze

Casual Listener

492 Views

1 replies

6 likes

Desktop
UI
Update
UX
  • 492 Views
  • 1 replies
  • 6 likes

Lyrics on tv not syncing with the music

Hey, ive noticed that the lyrcis are moving much faster than the music. Probably 15 - 25 seconds ahead of the actual music! Is there any was yall can help and fix this issue?

Newbie

Hey, ive noticed that the lyrcis are moving much faster than the music. Probably 15 - 25 seconds ahead of the actual music! Is there any was yall can help and fix this issue?

556 Views

0 replies

3 likes

  • 556 Views
  • 0 replies
  • 3 likes

Come back with the old version of the application for descktop

This version is ridiculous, I can't stand not having a whole page just for the albums anymore, the alternate right wing is unnecessary. The indentation of the information on the left makes no sense. Why the **bleep** did they change that?

Casual Listener

This version is ridiculous, I can't stand not having a whole page just for the albums anymore, the alternate right wing is unnecessary. The indentation of the information on the left makes no sense. ...

NordicHector

Regular

264 Views

1 replies

3 likes

  • 264 Views
  • 1 replies
  • 3 likes

Shuffle and repeat buttons are gone

Bring back the shuffle and reapeat button in now playing view. Instead of tinkering don’t increase prices. You are making it really hard to be a customer.

Newbie

Bring back the shuffle and reapeat button in now playing view. Instead of tinkering don’t increase prices. You are making it really hard to be a customer. 

182 Views

0 replies

2 likes

  • 182 Views
  • 0 replies
  • 2 likes