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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 759 Views
  • 0 replies
  • 2 likes
  • 759 Views
  • 0 replies
  • 2 likes

cant play song

i cant play the new song K POP by bad bunny the weeknd and travis scott for some reason, when i click on it the song won’t play at all, same with the album, when i add it to a playlist it says it has been added but won’t show up on the playlist, the ...

  • Casual Listener
  • i cant play the new song K POP by bad bunny the weeknd and travis scott for some reason, when i click on it the song won’t play at all, same with the album, when i add it to a playlist it says it has...
  • Yazzy9
  • Visitor
  • 915 Views
  • 6 replies
  • 2 likes
  • 915 Views
  • 6 replies
  • 2 likes

Recommended songs

Spotify is recommending songs on a playlist and I can't switch it off. I'm sure I used to be able to switch that feature off and on - I'm a premium member. Help!

  • Newbie
  • Spotify is recommending songs on a playlist and I can't switch it off. I'm sure I used to be able to switch that feature off and on - I'm a premium member. Help! 
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Find going back to home page inconvenient

Hi, I would like Spotify, to add functionality to go directly to home page on click home, write now if you listening a playlist it go to that only, I need to go back with back button, which is not quite convinent

  • Visitor
  • Hi, I would like Spotify, to add functionality to go directly to home page on click home, write now if you listening a playlist it go to that only, I need to go back with back button, which is not qu...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Embed only playing previews - I am logged in

Ever since yesterday, the Spotify embed for playing tracks and albums is only running in preview mode. I am a Premium Duo subscriber and have never had this issue until yesterday.I am definitely logged in. I even changed my password to see if that wo...

  • Casual Listener
  • Ever since yesterday, the Spotify embed for playing tracks and albums is only running in preview mode.  I am a Premium Duo subscriber and have never had this issue until yesterday. I am defin...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

account access

Hello. I'm trying to recover my wife's account, but we don't remember what email she used. But I remember that we used premium Duo for two (payment from my account). How can I find out which account was linked to my Duo?

  • Newbie
  • Hello. I'm trying to recover my wife's account, but we don't remember what email she used. But I remember that we used premium Duo for two (payment from my account). How can I find out which account ...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Local Files disappears from Playlists

Hi everyone!I apologize for my bad English. I have a problem, since many bands aren't present on the platform, to always listen to them in the car I decided to put the songs of these bands on my phone and on my laptop so that I could insert them as l...

  • Visitor
  • Hi everyone! I apologize for my bad English. I have a problem, since many bands aren't present on the platform, to always listen to them in the car I decided to put the songs of these bands on my ph...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

McDonald’s ad (netherlands) freezes app

Hey, the McD’s ad stays on the screen, doesn’t give sound, but it does stay… When I try to switch to another playlist it isn’t possible.

  • Regular
  • Hey,  the McD’s ad stays on the screen, doesn’t give sound, but it does stay… When I try to switch to another playlist it isn’t possible. 
  • anaguimaraes1979
  • Visitor
  • 234 Views
  • 5 replies
  • 0 likes
  • 234 Views
  • 5 replies
  • 0 likes

I was able to view who liked playlists as notifications but i cannot find it again, can someone hel

A while ago I saw in the app that certain users liked some of my playlists and I could see in the form of a notification in the app— I cannot seem to find how to view this, can someone please show me how!

  • Visitor
  • A while ago I saw in the app that certain users liked some of my playlists and I could see in the form of a notification in the app— I cannot seem to find how to view this, can someone please show me...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Spotify DJ

I feel like there should be a mood setting for the DJ, there are times where you want to feel a certain and music can help you do that. I feel like the DJ should be able to provide songs based on not a certain genre but a certain mood. I also know th...

  • Visitor
  • I feel like there should be a mood setting for the DJ, there are times where you want to feel a certain and music can help you do that. I feel like the DJ should be able to provide songs based on not...
  • 22kbnwq2iy37amp4vmb5
  • Visitor
  • 418 Views
  • 3 replies
  • 7 likes
  • 418 Views
  • 3 replies
  • 7 likes

Not able to log in or reset password

I am unable to log into my spotify account. Anytime that I try it says “This email and password combination is invalid.” I have tried to use the “message us” tool on the Spotify website and the agent brought me to an email but still nobody has wrote ...

  • Visitor
  • I am unable to log into my spotify account. Anytime that I try it says “This email and password combination is invalid.” I have tried to use the “message us” tool on the Spotify website and the agent...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Forced Browser Sign in from Desktop App

Just here to vent. Why would Spotify think this is a good idea? Under what circumstances does forcing someone to use a web browser to sign in more user friendly? The whole point of me downloading the desktop app is to avoid using the browser. The kic...

  • Visitor
  • Just here to vent. Why would Spotify think this is a good idea? Under what circumstances does forcing someone to use a web browser to sign in more user friendly? The whole point of me downloading the...
  • xiccarph
  • Newbie
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

Change user account into the duo plan

Hi, last year my father died and he was the one that payed the family account, because of that, me and my boyfriend started paying the duo plan but I was recently added to my father's family account so I couldn't change plans (because of the one year...

  • Casual Listener
  • Hi, last year my father died and he was the one that payed the family account, because of that, me and my boyfriend started paying the duo plan but I was recently added to my father's family account ...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Desktop App (Windows) only playing beginnings of songs

Hi all! I use the desktop app, and for a couple weeks it's only been playing the first 10 seconds of each song. Usually it'll skip to the next song and play the first 10 seconds, so I might hear a dozen beginnings of a dozen different songs. Sometime...

  • Newbie
  • Hi all!  I use the desktop app, and for a couple weeks it's only been playing the first 10 seconds of each song.  Usually it'll skip to the next song and play the first 10 seconds, so I mig...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

The AI DJ is terrible

I'm not sure if others share my experience with the AI DJ, but it constantly plays the same songs and artists in song blocks. Frequently bands that I don't even listen too. I feel like the ratio of music I listen to, to genres and bands that I have n...

  • Newbie
  • I'm not sure if others share my experience with the AI DJ, but it constantly plays the same songs and artists in song blocks. Frequently bands that I don't even listen too. I feel like the ratio of m...
  • 1030 Views
  • 0 replies
  • 24 likes
  • 1030 Views
  • 0 replies
  • 24 likes

Delete devices

Hello,how can I delete old, not available devices from my list since the list grows larger and larger? As far as I see this is not possible in the mobile app. Is there a solution?Thanks.

  • Casual Listener
  • Hello, how can I delete old, not available devices from my list since the list grows larger and larger? As far as I see this is not possible in the mobile app. Is there a solution? Thanks.
  • clxmjm
  • Casual Listener
  • 293 Views
  • 5 replies
  • 1 likes
  • 293 Views
  • 5 replies
  • 1 likes

Where can i get the "little sneak peak of the song" in premium?

Heyy! You know when you don't have Premium you can listen a little piece of the song just to hear what it sounds like but when I purchased Spotify Premium that disappeared and I would like to have it back. Does anybody know how to get that back or is...

  • Newbie
  • Heyy! You know when you don't have Premium you can listen a little piece of the song just to hear what it sounds like but when I purchased Spotify Premium that disappeared and I would like to have it...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

How I make the Spotify algorithm work for me

I used to be more of an album person. But over the years, I've found that having a playlist with hours of music that I can just put on shuffle is really enjoyable, and I've sort of cobbled together a strategy that I think works pretty well to get Spo...

  • Regular
  • I used to be more of an album person. But over the years, I've found that having a playlist with hours of music that I can just put on shuffle is really enjoyable, and I've sort of cobbled together a...
  • WhisperingGoblin
  • Regular
  • 4541 Views
  • 6 replies
  • 4 likes
  • App & Features
  • 4541 Views
  • 6 replies
  • 4 likes

premium sub from one country to another

hello,I was wondering that if i take the one year one time payment individual plan from india and stay in the uae, will i still be able to use the premium plan?

  • Visitor
  • hello, I was wondering that if i take the one year one time payment individual plan from india and stay in the uae, will i still be able to use the premium plan?
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Offline mode for windows

Suddenly, Spotify free version, which I have loaded on my windows 10 desktop, is telling me to "Please turn off offline mode and try again." But, I no longer have the offline toggle since Spotify removed that function from the free version. What can ...

  • Visitor
  • Suddenly, Spotify free version, which I have loaded on my windows 10 desktop, is telling me to "Please turn off offline mode and try again."  But, I no longer have the offline toggle since Spoti...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Bring back the "Played" filter for Podcasts on the What's New page

Can you please bring back the "played" button that appeared on the What's New page once you selected the podcast tab on it. The What's New page is the absolute best way to see the podcasts most recently released in order. I logged out and back in 2 a...

  • Casual Listener
  • Can you please bring back the "played" button that appeared on the What's New page once you selected the podcast tab on it. The What's New page is the absolute best way to see the podcasts most recen...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes