No message after redeeming code

[keyzerlingii]

Hi there.. 

I just got a giftcard from a friend. 100 Sek. I tryed to redeem it and i get to the point where i get promted to type the pin-code down. After i push the redeem button and my webpage turns blank. Nothing happends. If I refresh i get back to where it wants my code again.

I know it's case sensitive, i know it a giftcard etc etc.

Any ideas?

[user-removed]

Hey there!

Odd problem.

However may I suggest to try another browser for a while to do this?

Thanks!

[keyzerlingii]

I've tryed Chrome and Safari. No sucess yet :-/.

Any other ideas?

[coppis79]

i have a same problem. 

Chrome gives error 324 (net::ERR_EMPTY_RESPONSE) and Internet Explorer cannot display the webpage.

[Mathilda]

Hi,

I've redeemed serveral spotify cards and I have never experienced any problems.

However a few minutes ago my code did not do the trick either...

We have already tried a different computer on another location.

So, I am also thankful for suggestions!

[Annes]

Mine turnes blank too... I already contacted spotify about it. Don't think that's going to do too much good though.

PLEASE help, I need my music

[cadmunkey]

Same problem here, just bought my first ever Spotify giftcard, trying to redeem the code (Chrome & I.E.) and neither work.

Not a good start to my spotify experience ;(

[gemmasaurus]

It doesn't say the code is invalid or has been used. It just says something went wrong, try again or check the help pages. I've tried it a good few times and checked on the FAQs and there doesn't seem to be anything to help!

Anyone shed any light on why it's not working?

[Jayroon]

I don't know what the problem is.But me and a friend have the same problem.
I am going to search the forums. I'll keep you up to date.

[user-removed]

I have the same problem and I have tried a few times now... I will also look true the forum for answers!

[user-removed]

Hey there!

I reported this to Spotify.

Watch this space for updates.

[David]

Hey guys,

Not too sure what could be happening here. I'll ask around...

[Annes]

The page doesn't turn blank anymore, i just get an error message: 'oops, something went wrong. Try again or go to the help-section'. Every single time...

[user-removed]

Hey folks!

There is already thread about this (and also Official response).

Just take a look now http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/No-message-after-redeeming-code/m-p...

Thanks!

[cadmunkey]

Same as Annes. Beginning to wonder if after buying the gift card does it take a few hours to enter your system?

[David]

Hello again,

Just need to get some clarification here - Are these codes purchased in a store, or ecodes from our website?

[Mathilda]

I bought my card in the same shop as always.

Until now I have never had any problems entering the code. 

It has always worked immediately and flawless.

[Annes]

I bought mine in a shop too: the supermarket.

[gemmasaurus]

Yep. Purchased mine in the supermarket and it's doing the very same.

[gemmasaurus]

Thanks, sorry I missed the other thread!