Paying For Premium, Only Getting Free Service

[Eivindv82]

Im paying for premium, but only getting free service with commercials. Why?

[Sam]

Timm - Looks like there was a bit of trouble taking that last payment. We can't see why, unfortunately, but you will need to resubscribe to get your Premium going again.

Not to worry, it's nice and easy. Just head here: www.spotify.com/account/subscription

[Timm]

Okay - I fixed this, but still the account is Free???

[Sam]

Timm - It looks like your payment details have saved, but you haven't restarted the subscription just yet. You'll be able to restart it from the link I mentioned above.

[Sam]

Bittergreen - Were you having some trouble as well?

[Bittergreen]

Yes.... Lost my card, so I put a new card on the account ... I see a charge on my statement but not on my spotify account info... it says I'm a free user it gives me the option to upgrade I click ....then it tells me to login to Facebook to verify ... I do as I'm told then it just opens Facebook .... Im not reconected to spotify ...No premium.... Nothing just Facebook... 😞

[Sam · Accepted solution]

Bittergreen - Hmm. Sounds strange. Your payment details are all saved nicely, but your subscription just needs to be restarted. Could you try doing this through a different browser (or a Chrome 'Incognito Window')? Just head here to complete it: www.spotify.com/account/subscription

[Bittergreen]

Hi Sam .... Thanks so much for being there for me... I ended up switching my card and did it from my iPad .... And it looks like we have success!! 🙂 thank goodness.... I now know I CAN NOT live without my Spotify ....after 8 months of no problems ...losing it for a few days was absolute hell!! Thanks Again!!!

[Sam]

Bittergreen - Awesome to hear. If you have any other issues, we'll be happy to help out. Enjoy!

[aslan]

Hi,

I also have this problem....paying for premium, but can only use the free version (with facebook login. Does not accept the spotify password and user name). Can you help? Thanks a lot!

[Richard]

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@aslan wrote:

Hi,

I also have this problem....paying for premium, but can only use the free version (with facebook login. Does not accept the spotify password and user name). Can you help? Thanks a lot!

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You've ended up with an extra account, see my thread here on this issue.

[cheftcook]

 I received my receipt (PayPal) yesterday for Premium, am not getting the service on either my PC or my iphone. I got a numerical Spotify username/id but no password instruction. I've tried restarting and reinstalling. What am I missing?

[Richard]

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@cheftcook wrote:

 I received my receipt (PayPal) yesterday for Premium, am not getting the service on either my PC or my iphone. I got a numerical Spotify username/id but no password instruction. I've tried restarting and reinstalling. What am I missing?

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I'm not seeing a succesful payment going through on your account. It might be worth getting in touch through our contact form on this, and we'll do our best to help you out.

[Minkster17]

What the heck? I subscribed to premium so I could listen on my long car trip. Then NOTHING changed. My iPhone tells me I need to be premium and I'm still seeing commercials on my desktop. However, on this website it tells me I can't do the 30-day free trial now, BECAUSE I'M ALREADY PREMIUM. I look for a phone number, or live online chat to work this out, and there's nothing!?!? Is this the twighlight zone or something?

[DirgeExtinction]

Just recently bought premium and there's no change when I log into the android app. I have even logged out/in multiple times and nothing has changed. This seems to be quite a problem with quite a few other users.

[fritzo]

I also just paid for 1month of premium, and logged out then in as suggested.  Still have ads and no high-quality service.  Why so much latency?

[meahtenoha]

Minskter17, DirgeExtinction, fritzo - Thanks for reporting this. I've escalated this issue and will report back with any updates here. 

In the meantime, please try 1. Sign out/ sign in 2. A clean reinstallation

If you're still not receiving Premium, get in touch via the contact form.

[tomrosssearch]

Hi, 

I've been paying for premium for several months now, and still only getting "Free" on my laptop and my mobile device (although up until last week I was able to get premium on my mobile). 

Have tried the reinstall, as suggested, to no avail. 

Can you please look at getting this resolved asap. It appears to be a very common issue from the amount of disgruntled threads I have found around the internet. 

Thanks

[meahtenoha]

Hi tommrosssearch - I've taken a look and it seems your payment for October couldn't go through successfully. 

You'll need to update your card details via your subscription page and upgrade again. 

However, I want to be sure you're aware you had upgraded a Facebook account--not 'tomarse12345'. If you want to use that original account instead pop us an email in the contact form.

[rda1986]

Hello,

yesterday i gave my card details to get the free premium 31 days to try it, they said i already have it but i cant use it in my phone (galaxy s3) so its just like before, what should i do??