I can`t login on my computer
Hello everything worked well, but now I can´t , When I try to open spotify on my computer the window appears but I can´t type my username or password.What can I do? Thanks for help
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Start a topicHello everything worked well, but now I can´t , When I try to open spotify on my computer the window appears but I can´t type my username or password.What can I do? Thanks for help
Newbie
Hello everything worked well, but now I can´t , When I try to open spotify on my computer the window appears but I can´t type my username or password. What can I...
Sam
Spotify
1000 Views
1 replies
0 likes
i had originally posted this under Web Player Help, but realized it's probably more appropriate here. thank you. My spotify publishing on Facebook was acting funky, so i thought I would disconnect Spotify from Facebook and then reconnect and maybe th...
Visitor
i had originally posted this under Web Player Help, but realized it's probably more appropriate here. thank you. My spotify publishing on Facebook was acting funky, so i thought I would disc...
user-removed
Not applicable
451 Views
1 replies
0 likes
I just signed up for premium hoping for a 30 day trial and it stated that 9.99 would be taken from my account 28-3-13 which is tomorrow! Why is this? Is this a mistake?
Newbie
I just signed up for premium hoping for a 30 day trial and it stated that 9.99 would be taken from my account 28-3-13 which is tomorrow! Why is this? Is this a mistake?
IainBr
Newbie
487 Views
2 replies
0 likes
HiI am spotify premium user and I have a NUS card so I pay the discounted £5 a month price for Premium.On Tuesday I had to resubscribe to spotify premium as there was a problem with my payment the day before and my membership was cancelled. I resubsc...
Casual Listener
Hi I am spotify premium user and I have a NUS card so I pay the discounted £5 a month price for Premium. On Tuesday I had to resubscribe to spotify premium as there was a problem with my paym...
Peter__
Community Legend
902 Views
4 replies
0 likes
I was curious to find out, what are the different streaming qualities that are associated with each of the account levels? I found this:http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/HQ-Stream/m-p/218876/highlight/true#M20958Which makes i...
Newbie
I was curious to find out, what are the different streaming qualities that are associated with each of the account levels? I found this: http://community.spotify.com/t5/Help-Desktop-Linux-M...
Stupify
Community Legend
1534 Views
2 replies
0 likes
Hi,after pressing menualy enable facebook i have recived the message :Sorry there has been a temporary error, please try again later.Anyone else have this problem?Thanks!
Newbie
Hi, after pressing menualy enable facebook i have recived the message : Sorry there has been a temporary error, please try again later. Anyone else have this problem? Thanks!
256 Views
0 replies
0 likes
I signed up today for basic Spotify, and have been billed. Why am I still hearing advertisements? I'm paying so I don't have to listen to them.
Newbie
I signed up today for basic Spotify, and have been billed. Why am I still hearing advertisements? I'm paying so I don't have to listen to them.
Peter__
Community Legend
460 Views
1 replies
1 likes
I tried to register new spotify account without facebook. First there was everything okay in registeration form.Then i clicked "sign up" -button it gave me error in my username section. "ooops.. something went wrong" or something like that.Username w...
Casual Listener
I tried to register new spotify account without facebook. First there was everything okay in registeration form. Then i clicked "sign up" -button it gave me error in my username section. "ooops.. so...
Richard
Community Legend
1605 Views
4 replies
0 likes
I tried to help my buddy at work setup a new spotify account and every name we chose to register with said it was taken. I know some of the combinations we used cannot be used by anyone. No matter what we picked it said taken, even when we used combi...
Casual Listener
I tried to help my buddy at work setup a new spotify account and every name we chose to register with said it was taken. I know some of the combinations we used cannot be used by anyone. ...
Stupify
Community Legend
1308 Views
7 replies
0 likes
I had another account connected to Facebook, but it seems that did not work, did not show anything on Facebook. Then I created another account, but I can not connect to Facebook, it must be because the former is still connected. I ask that fix my old...
Newbie
I had another account connected to Facebook, but it seems that did not work, did not show anything on Facebook. Then I created another account, but I can not connect to Facebook, it must be because t...
Peter__
Community Legend
718 Views
1 replies
0 likes
My profile picture has stopped appearing consistently! I can always see my picture in the top right corner when using the desktop app, but not when I click to view my profile. My friends cannot see my profile picture from their devices, which was not...
Newbie
My profile picture has stopped appearing consistently! I can always see my picture in the top right corner when using the desktop app, but not when I click to view my profile. My friends can...
Peter__
Community Legend
786 Views
4 replies
0 likes
I cannot access my account now & i am a premium member. I deleted my FB & e-mail address that is tied to this account. Please assist.
Visitor
I cannot access my account now & i am a premium member. I deleted my FB & e-mail address that is tied to this account. Please assist.
Peter__
Community Legend
479 Views
3 replies
0 likes
I'm having trouble sending a link to my public profile page. A user with a working page: http://open.spotify.com/user/nayrb7 My user page: http://open.spotify.com/user/jrpeterson01 When I view my page I get a message saying "Sorry, this cotent is una...
Casual Listener
I'm having trouble sending a link to my public profile page. A user with a working page: http://open.spotify.com/user/nayrb7 My user page: http://open.spotify.com/user/jrp...
Peter__
Community Legend
1434 Views
3 replies
0 likes
Hi Spotify, I noticed that you don't have the original studio performance of Pictures of you, by The Cure, and instead there is abroken link to the live track instead? Why is this? Now common logic would suggest that if most of the album is available...
Gig Goer
Hi Spotify, I noticed that you don't have the original studio performance of Pictures of you, by The Cure, and instead there is a broken link to the live track inste...
Peter__
Community Legend
652 Views
3 replies
0 likes
Hi, I need to move my playlists and premium account from [email protected] to snowbirdskishop(spotify user name). Thank you!
Regular
Hi, I need to move my playlists and premium account from [email protected] to snowbirdskishop(spotify user name). Thank you!
Peter__
Community Legend
407 Views
1 replies
0 likes
When I tried to upgrade my spotify to premium it said that the username must be at leased 6 charaters or numbers,my username is only 5 numbers and was not accepted. What to do?
Newbie
When I tried to upgrade my spotify to premium it said that the username must be at leased 6 charaters or numbers, my username is only 5 numbers and was not accepted. What to do?
Peter__
Community Legend
280 Views
1 replies
0 likes
I wanted to help my sister set up her Spotify. I got everything running smoothly and even started adding some of her favorite music to get her going. I have a few friends and family under 'People' to the right of my screen so I could send them songs ...
Newbie
I wanted to help my sister set up her Spotify. I got everything running smoothly and even started adding some of her favorite music to get her going. I have a few friends and family under 'People' to...
Peter__
Community Legend
3839 Views
1 replies
0 likes
Hi i have just upgraded to Premium and noticed that my email adress registered with the site is one that I nolonger have access to (previous job). I cannot change the address from the account settings as I cannot remember the password for my account ...
Newbie
Hi i have just upgraded to Premium and noticed that my email adress registered with the site is one that I nolonger have access to (previous job). I cannot change the address from the account setting...
Peter__
Community Legend
520 Views
1 replies
0 likes
i try to purchase a premium account, i click on paypal and i get a blank screen, i try and use my Visa, and it just sits there saying Loading.... please wait. its been going on for about 30 min. ive tried using Google chrome, Windows Explorer, and Fi...
Newbie
i try to purchase a premium account, i click on paypal and i get a blank screen, i try and use my Visa, and it just sits there saying Loading.... please wait. its been going on for...
Peter__
Community Legend
1277 Views
7 replies
0 likes
Hi I do not understand the process for this why have I ended up in a community of users and not customer support, I do not know what 'post here' means. Post where? Also no indication about how long this will take is it immediate?
Newbie
Hi I do not understand the process for this why have I ended up in a community of users and not customer support, I do not know what 'post here' means. Post where? Also no indication about how long t...
239 Views
0 replies
0 likes