Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Can I add friends through the iPhone app?

I don't use the desktop app so I haven't downloaded it. I want to add my girlfriend as one of my friends but I can't search anyone on the iPhone app. Am I doing something wrong?

Casual Listener

I don't use the desktop app so I haven't downloaded it.    I want to add my girlfriend as one of my friends but I can't search anyone on the iPhone app.    Am I doing somethin...

MichaelJerzak

Composer

1925 Views

1 replies

0 likes

  • 1925 Views
  • 1 replies
  • 0 likes

Spotify without Facebook

Hi, Most of the posts on this topic don't seem very recent, so I'd like to confirm the following: I will be deleting my Facebook account. Since I was forced to use FB for log-in when I signed up as a paying Spotify customer, I understand that Spotify...

Visitor

Hi,  Most of the posts on this topic don't seem very recent, so I'd like to confirm the following:  I will be deleting my Facebook account.  Since I was forced to use FB for log-in whe...

Peter__

Community Legend

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Registration error

When tying to registrar for storify through facebook I get. Error: 408. What should I do?

Casual Listener

When tying to registrar for storify through facebook I get. Error: 408. What should I do?

Peter__

Community Legend

1568 Views

3 replies

0 likes

  • 1568 Views
  • 3 replies
  • 0 likes

people cant find my friends spotty account and he cant share playlists

Hi, My friend Harpo Rok has a Spotify account set up. Two problems: 1) He's added me - saraVH1 - to his friends. But I don't receive the playlists he has sent me. 2) I can not find him using spotify:user:username - Ive tried omitting the space and us...

Casual Listener

Hi,   My friend Harpo Rok has a Spotify account set up. Two problems: 1) He's added me - saraVH1 - to his friends. But I don't receive the playlists he has sent me.  2) I can not fi...

Peter__

Community Legend

999 Views

9 replies

0 likes

  • 999 Views
  • 9 replies
  • 0 likes

Solved!! I have a spotify account connected to facebook and a Sonos sound system...

which only allows me to login to spotify with a username and a password. Unfortunately, I haven't got a username and/or password bcause its connected to fb. I don't want to create a new account, close my account or anything like it, but now I can't l...

Casual Listener

which only allows me to login to spotify with a username and a password. Unfortunately, I haven't got a username and/or password bcause its connected to fb. I don't want to create a new account, clos...

Peter__

Community Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Spotify

I have the spotify for free for 48 hours, but I want to extend to the 30 day free trial without entering any billing information mainly because I am only 14 and do not have a banking account. Any help anybody?

Newbie

I have the spotify for free for 48 hours, but I want to extend to the 30 day free trial without entering any billing information mainly because I am only 14 and do not have a banking account. Any hel...

Peter__

Community Legend

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

2 accounts: Also I am paying for Premium but my accounts both say I am using Spotify Free

I have got myself in a mess: I have been paying for Spotify Premium for over a year, but I stopped using spotify for about 5 months due to a change of work. Then I got a new laptop and was setting it all back up again on, when I realised that I have ...

Casual Listener

I have got myself in a mess: I have been paying for Spotify Premium for over a year, but  I stopped using spotify for about 5 months due to a change of work.  Then I got a new laptop and wa...

arcola

Casual Listener

610 Views

3 replies

0 likes

  • 610 Views
  • 3 replies
  • 0 likes

Cannot login / finalize my registration :( Need help.

Hello! I'm using my friend's account to ask this question.I registered weeks ago with my email address, picked a user name and chose a password.After that I couldn't download the software because of a broken laptop and postponed it until yesterday.Ye...

Casual Listener

Hello!   I'm using my friend's account to ask this question. I registered weeks ago with my email address, picked a user name and chose a password. After that I couldn't download the softw...

Martha_Focker

Casual Listener

578 Views

2 replies

0 likes

  • 578 Views
  • 2 replies
  • 0 likes

Facebook Account Disappeared

Apparently, I had 2 accounts: One for facebook and another for spotify directly. All of my starred music and playlists were linked to my account on facebook. I tried linking the facebook account to the regular spotify account by going to preferences....

Newbie

Apparently, I had 2 accounts: One for facebook and another for spotify directly. All of my starred music and playlists were linked to my account on facebook. I tried linking the facebook account to t...

Peter__

Community Legend

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Wrong Facebook account tied to my spotify

Hello, I have the wrong facebook account on my spotify account, I'm wondering if it can be unlinked. My username is oscarg321

Newbie

Hello, I have the wrong facebook account on my spotify account, I'm wondering if it can be unlinked. My username is oscarg321

Peter__

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Billing

I signed up with Spotify Premium for the free one month trial. After just two weeks I cancelled my account. Yet, two weeks later I was charged for the new month's service. Since, I closed all my account info and deleted all software. How can I now be...

Newbie

I signed up with Spotify Premium for the free one month trial. After just two weeks I cancelled my account. Yet, two weeks later I was charged for the new month's service. Since, I closed all my acco...

Peter__

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Solved!! how do i contact spotify

hi is there an email or something that lets us talk to developers of this thanks

Casual Listener

hi is there an email or something that lets us talk to developers of this thanks

Peter__

Community Legend

2883 Views

3 replies

0 likes

  • 2883 Views
  • 3 replies
  • 0 likes

Can't download at the moment

Hi,I am a new user and need some help .I have sporify premium but every time I wanna download it ask me for a password, when i gave the pw it says i can't download at the moment. BTW I have Spotify Premium free trough KPN. Thanks for help

Regular

Hi, I am a new user and need some help .I have sporify premium but every time I wanna download it ask me for a password, when i gave the pw it says i can't download at the moment.   BTW I hav...

Peter__

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hey, I moved to Denmark a while back from Norway, and now I get a 408 error when logging in. Easy enough, just change country to Denmark, right? No. Apparently the only countries I can choose from is Norway and USA. Is there any way I can change it t...

Casual Listener

Hey,   I moved to Denmark a while back from Norway, and now I get a 408 error when logging in. Easy enough, just change country to Denmark, right?   No. Apparently the only countrie...

Peter__

Community Legend

882 Views

4 replies

0 likes

  • 882 Views
  • 4 replies
  • 0 likes

Want Premium but can't give Spotify my money - they won't take it!

HI I'm British and havae Paypal and Amex, Visa and MAstercard registered to UK address and Banks, I am living now in Germany. I have local bank account with EC card - normal places don't take Visa, Mastercard and AMEX here so it's pointless having th...

Casual Listener

HI   I'm British and havae Paypal and Amex, Visa and MAstercard registered to UK address and Banks,    I am living now in Germany. I have local bank account with EC card - normal p...

Peter__

Community Legend

577 Views

3 replies

0 likes

  • 577 Views
  • 3 replies
  • 0 likes

How do I stop spotify downgrading?

My phone was recently stolen so I downgraded my spotify to unlimited, however I've now gotten a new phone but my spotify subscription is still due to be changed tomorrow. How do I stop it and keep my premium account??

Newbie

My phone was recently stolen so I downgraded my spotify to unlimited, however I've now gotten a new phone but my spotify subscription is still due to be changed tomorrow. How do I stop it and keep my...

Peter__

Community Legend

1426 Views

2 replies

0 likes

  • 1426 Views
  • 2 replies
  • 0 likes

Tracks no longer available to download

I have a premium subscription, and downloaded all tracks as part of that service. I have just downloaded the new version of Spotify, and some of the tracks are no longer available to download e.g. Aretha's 'Say a Little Prayer'. How does that happen,...

Casual Listener

I have a premium subscription, and downloaded all tracks as part of that service. I have just downloaded the new version of Spotify, and some of the tracks are no longer available...

Peter__

Community Legend

1840 Views

5 replies

0 likes

  • 1840 Views
  • 5 replies
  • 0 likes

i just got charged twice....AGAIN! HELPPPP!

I need to figure out how to make this stop you guys are over drawing my account!!!!! helpp!

Casual Listener

I need to figure out how to make this stop you guys are over drawing my account!!!!! helpp!

Peter__

Community Legend

850 Views

6 replies

1 likes

  • 850 Views
  • 6 replies
  • 1 likes

Multiple accounts prevent login

I recently signed up for premium trial on my pc. It gave me a username for other devices (a bunch of numbers) and a link to login and set a new password on other devices. When I tried this link on my tablet, it simply took me to a login page, and whe...

Visitor

I recently signed up for premium trial on my pc. It gave me a username for other devices (a bunch of numbers) and a link to login and set a new password on other devices. When I tried this link on my...

Liam

Community Legend

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes