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Solved!! Accidentally deleted my playlist

my playlist just dissapeared, I didn't even click anything is there any way I can get it back??

Newbie

my playlist just dissapeared, I didn't even click anything 😞 is there any way I can get it back??

MichaelJerzak

Composer

514 Views

1 replies

0 likes

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Problem accessing my playlists

I forgot to top up my Spotify premium account and let it expire by one day. The next day when I went in and submitted my gift card information and went to play from my playlists, it wouldn't let me. It gives me a message that says only premium users ...

Newbie

I forgot to top up my Spotify premium account and let it expire by one day.  The next day when I went in and submitted my gift card information and went to play from my playlists, it wouldn't le...

MichaelJerzak

Composer

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!! 32 mins left?? I thought there was a 6 month trial????

I just signed up for spotify Feb. 28th, 2013. I got the free account which says you get 6 months of unlimited listening. Today under the toolbar, its says I have 32 mins left. Is that an error on Spotify's behalf?

Regular

  I just signed up for spotify Feb. 28th, 2013. I got the free account which says you get 6 months of unlimited listening. Today under the toolbar, its says I have 32 mins left. Is that an error...

MizzJuly

Regular

2016 Views

15 replies

0 likes

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  • 15 replies
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Separated Accounts

I've been using Spotify by connecting to Facebook. Today, I wanted to log into my Spotify on my friend's phone. She has a separate Spotify account while I have the Facebook one. So, when I logged into mine, our accounts merged together. I got home an...

Newbie

I've been using Spotify by connecting to Facebook.   Today, I wanted to log into my Spotify on my friend's phone. She has a separate Spotify account while I have the Facebook one. So, when I...

Peter__

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
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Premium isn't working

Premium isn't working on my phone , every time i try to play a song on my playlist it wont let me . I just payed for premium .. Help !

Newbie

Premium isn't working on my phone , every time i try to play a song on my playlist it wont let me . I just payed for premium .. Help !

Peter__

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
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Solved!! Giftcard bought in France

Hello, I'm wondering if I buy a Spotify giftcard in a supermarket in France, can a Spotify user who lives in Ireland use it on their account? Please advise. Thank you.

Casual Listener

Hello,   I'm wondering if I buy a Spotify giftcard in a supermarket in France, can a Spotify user who lives in Ireland use it on their account?   Please advise.   Thank y...

Liam

Community Legend

3677 Views

6 replies

0 likes

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He perdido toda mi música!! (I've lost all my lists, music and starred songs)

Hello, Hope i can find a solution asap! i'm really desperated! I've decided to creat another Spotify account as i used to have problems with the "country" of my original one. However, i just realized it was a wrong decition. EVERYTHING JUST DESSAPEAR...

Casual Listener

Hello, Hope i can find a solution asap! i'm really desperated!  I've decided to creat another Spotify account as i used to have problems with the "country" of my original one. However, i jus...

Sam

Spotify

791 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! I got charged after canceling subscription a week ago?

I canceld my free trail subscription a week ago and I get a message that spotify charged me 9.99? I go to my account it shows that I still have a premium account. I've been looking for a phone number to contact customer service and havn't found one. ...

Casual Listener

I canceld my free trail subscription a week ago and I get a message that spotify charged me 9.99? I go to my account it shows that I still have a premium account. I've been looking for a phone number...

Liam

Community Legend

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Solved!! I bought unlimited but nothing happend

As the title says... I've paid for Spotify unlimited but nothing happens. Please fix this, if I've paid for something I expect to get something for it...

Regular

As the title says... I've paid for Spotify unlimited but nothing happens.    Please fix this, if I've paid for something I expect to get something for it...

Peter__

Community Legend

1453 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Getting my unlimited to work

I had signed up for a free trial to begin with and then when it expired I got a gift card and have 6 months unlimited now. I redeemed the gift card and got my receipt but my spotify app won't let me listen to any music. I've uninstalled the app twice...

Regular

I had signed up for a free trial to begin with and then when it expired I got a gift card and have 6 months unlimited now. I redeemed the gift card and got my receipt but my spotify app won't let me ...

Sam

Spotify

2869 Views

11 replies

0 likes

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  • 11 replies
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Missing Playlists

While I know there is a big thread about this, it's locked so it doesn't really help me. My playlists disappeared a few days ago on my premium account, but it hasn't booted me from my premium status. Can i get all those playlists back? Eric

Casual Listener

While I know there is a big thread about this, it's locked so it doesn't really help me. My playlists disappeared a few days ago on my premium account, but it hasn't booted me from my premium status....

Peter__

Community Legend

812 Views

4 replies

0 likes

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  • 4 replies
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I've forgotten the password and I can't get a new password since the email is hacked.

What should I do? My spotify is registered on a email that has been hacked and now i've forgotten the password but cannot get a new one since I cannot use the registered email. And I can't register a new account either since my facebook is already oc...

Newbie

What should I do? My spotify is registered on a email that has been hacked and now i've forgotten the password but cannot get a new one since I cannot use the registered email. And I can't register a...

Sam

Spotify

854 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Inbox currently unusable

Apologies if other people have mentioned this already I just thought I'd add my own issues to help diagnose the problem. Three days ago I suddenly stopped receiving songs in my inbox, although like other people have said I still receive the Facebook ...

Regular

Apologies if other people have mentioned this already I just thought I'd add my own issues to help diagnose the problem.   Three days ago I suddenly stopped receiving songs in my inbox, alth...

MJYates

Regular

1158 Views

8 replies

1 likes

  • 1158 Views
  • 8 replies
  • 1 likes

I can't see my friends most viewed artists

My name is Aránzazu Castillo and I'm a premium user. I have a problem I cant's see my friends most viewed artists. Instead it suggests me to share one of my fav songs ( even in my own profile) Muy username is aranlane. I´ve had that problem before an...

Regular

My name is Aránzazu Castillo and I'm a premium user. I have a problem I cant's see my friends most viewed artists. Instead it suggests me to share one of my fav songs ( even in my own profile) &nbsp...

aranlane

Regular

2892 Views

11 replies

1 likes

  • 2892 Views
  • 11 replies
  • 1 likes

paying

  I have now paid twice , why? Best regard ksaunan 

Casual Listener

  I have now paid twice , why? Best regard ksaunan 

MichaelJerzak

Composer

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Subscription

I have now resubscribed in order to attempt to get this working. I have now paid twice but i do at least have spotify now! Please can you give this your urgent attention and cancel one of my two subscriptions. I look forward to hearing from you. Anto...

Newbie

I have now resubscribed in order to attempt to get this working.  I have now paid twice but i do at least have spotify now!  Please can you give this your urgent attention and cancel one of...

Peter__

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Love it!! I am DONE with PANDORA!

I've had the free version for two days already and I would like to say, I am DONE with PANDORA!

Newbie

I've had the free version for two days already and I would like to say, I am DONE with PANDORA!

Peter__

Community Legend

386 Views

1 replies

1 likes

  • 386 Views
  • 1 replies
  • 1 likes

can't buy and download music (PM3s)

Hi, I have a spotify premium account but lately I can't buy and download music. When I try I get a message in Dutch (I'm in the netherlands) that buying music from Spotify is currently not possible... What can be the matter? Anyone? Inge

Newbie

Hi,   I have a spotify premium account but lately I can't buy and download music. When I try I get a message in Dutch (I'm in the netherlands) that buying music from Spotify is currently not...

Peter__

Community Legend

560 Views

3 replies

0 likes

  • 560 Views
  • 3 replies
  • 0 likes