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Giftcard for "Unlimited" subscription

Is it possible to boy a giftcard for a friend for the Unlimited subscription? I can only find an e-card for Premium.

Newbie

Is it possible to boy a giftcard for a friend for the Unlimited subscription? I can only find an e-card for Premium.

Peter__

Community Legend

349 Views

1 replies

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Solved!! Unsubscribe from emails

I've unsubscribed from Spotify emails dozens of times, yet I keep receiving emails. This is very annoying. I've read through the forums and checked to see if I had another account through Facebook, and I guess I did. I'm not sure how that works. I ne...

Casual Listener

I've unsubscribed from Spotify emails dozens of times, yet I keep receiving emails. This is very annoying.   I've read through the forums and checked to see if I had another account through ...

bradanders

Casual Listener

982 Views

4 replies

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Bank Account Mixup

I switched my bank and have new accounts now. I canceled my sofort.com entry last year already, this is what their website says: Betrag: 9,99 EUR pro Monat Eingestellt am: 10.07.2012 Now something went wrong, my Premium Account is cancelled, this is ...

Newbie

I switched my bank and have new accounts now. I canceled my sofort.com entry last year already, this is what their website says:   Betrag: 9,99 EUR pro Monat Eingestellt am: 10.07.2012...

Sam

Spotify

337 Views

1 replies

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Solved!! I accidentally paid twice for my spotify premium account by Paypall How to cancel one?

Hi, I am trying to contact someone about this. But the only option I can find is to post it here although it's not a very convenient place to ask you to cancel on of my unlimited buyings. Please help me out a.s.a.p. Thanks!

Casual Listener

Hi, I am trying to contact someone about this. But the only option I can find is to post it here although it's not a very convenient place to ask you to cancel on of my unlimited buyings. Please help...

Birgity

Casual Listener

648 Views

2 replies

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Spotify Premium dropped out

When I logged into Spotify today it told me about upgrading from Free to Unlimited/Premium, which was something of a surprise seeing as I've been a Premium user for quite some time now! When I checked my bank account I notice that my payments always ...

Newbie

When I logged into Spotify today it told me about upgrading from Free to Unlimited/Premium, which was something of a surprise seeing as I've been a Premium user for quite some time now!   Wh...

Peter__

Community Legend

490 Views

1 replies

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from premium to free because of a payment mistake?!

yesterday my account changed vom premium to free without a reason. I never had a problem with the payment! now I got a message, that there was a mistake with the payment and my account will set to premium when the next payment starts in 3 days. but t...

Newbie

yesterday my account changed vom premium to free without a reason. I never had a problem with the payment! now I got a message, that there was a mistake with the payment and my account will set to ...

370 Views

0 replies

0 likes

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Can't upgrade to Premium; 'This feature is currently unavailable. Please try again later.'

Hi there, I'm trying to upgrade from my current 'unlimited' membership to Premium so I can use the app on my mobile devices. However, when I try to upgrade using any of the various links, I get this message: 'This feature is currently unavailable. Pl...

Regular

Hi there,   I'm trying to upgrade from my current 'unlimited' membership to Premium so I can use the app on my mobile devices. However, when I try to upgrade using any of the various links, ...

sikknote

Regular

1632 Views

4 replies

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Adding people / friends

Hi I am a spotify premium user. I don't have a facebook account. I am having trouble adding friends to my spotify account. A friend recently joined spotify. I have tried typing "spotify:user:username" in the search bar, but simply get a red banner sa...

Casual Listener

Hi   I am a spotify premium user.  I don't have a facebook account.  I am having trouble adding friends to my spotify account.  A friend recently joined spotify.  I have ...

makker99

Casual Listener

693 Views

3 replies

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Deleted playlist !!!

He borrado una lista sin darme cuenta, creyendo q era solo el modo offline!!,hay alguna manera de recuperarla?El nombre de la lista COLOMBIA VARIOS USUARIO-cafecolombia Gracias.Atentamente nacho rivera

Casual Listener

He borrado una lista sin darme cuenta, creyendo q era solo el modo offline!!,hay alguna manera de recuperarla? El nombre de la lista COLOMBIA VARIOS USUARIO-cafecolombia Gracias. Atentamente ...

328 Views

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Solved!! get track buy now for 1 - what does that mean exactly

hi i have spot prem. i clicked Get Track. Window just shows the track Title and one button 'Buy now for 1'. Is that USD 1 or 1 banana? Is there a second dialog with further info about the track and the album, after that or is my Credit card (for 1 un...

Regular

hi i have spot prem. i clicked Get Track. Window just shows the track Title and one button 'Buy now for 1'.  Is that  USD 1 or 1 banana?  Is there a second dialog with further info abo...

Peter__

Community Legend

563 Views

1 replies

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Spotify Free stopped working

I am using spotify free after I had used premium for some time. Now I had a red timebar running on the upper right corner that went down from 10 minutes to 0 and now I can't listen to anything anymore. What has happened here?

Casual Listener

I am using spotify free after I had used premium for some time. Now I had a red timebar running on the upper right corner that went down from 10 minutes to 0 and now I can't listen to anything anym...

Peter__

Community Legend

991 Views

1 replies

0 likes

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Account Issues with facebook created premium account

I have a spotify account that was created with a facebook account. This is a premium account. I no longer wish to use facebook and once I deactivate facebook, my spotify account is deemed useless. Spotify somehow continues to work on my iPhone (I thi...

Newbie

I have a spotify account that was created with a facebook account. This is a premium account. I no longer wish to use facebook and once I deactivate facebook, my spotify account is deemed useless. Sp...

Peter__

Community Legend

452 Views

1 replies

1 likes

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Premium service not working

I just paid for spotify premium and its not working on any mobile devices. I see that this is a common problem with people and have logged out and in several times to no avail.... Please resolve the issue ASAP. I also really don't like how difficult ...

Casual Listener

I just paid for spotify premium and its not working on any mobile devices. I see that this is a common problem with people and have logged out and in several times to no avail.... Please resolve the ...

Peter__

Community Legend

431 Views

1 replies

0 likes

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Missing Starred Playlist

I am mising my playlists. Why is that and how do I go about restoring them? Kent

Casual Listener

I am mising my playlists.  Why is that and how do I go about restoring them?   Kent

Peter__

Community Legend

339 Views

1 replies

0 likes

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Dutch (NL Spotify) Moneybookers Credit Card (Master Card) start Trial 30 days premium

Hi all, I'm trying to enable the 30 days trial of spotify Netherlands. The card is registered in the NL. But the company is in the UK. That shouldn't make a difference should it? I get the following message: Declined, please check or change payment d...

Newbie

Hi all,   I'm trying to enable the 30 days trial of spotify Netherlands. The card is registered in the NL. But the company is in the UK. That shouldn't make a difference should it?   ...

Pantomine

Newbie

1111 Views

4 replies

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I am paying fro premium and only receiving the free service

I have be using spotify for over a year and about 3 months ago my premium subscription magically turned into a free service and you are still billing me! To make matters worse i think i may now be paying twice as not realising the money was still com...

Casual Listener

I have be using spotify for over a year and about 3 months ago my premium subscription magically turned into a free service and you are still billing me! To make matters worse i think i may now be pa...

meahtenoha

Spotify

284 Views

1 replies

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Problems resetting password

Hello, now I'm writing the 4th time. When I created my account, I had a typing mistake in my EMail Address. Fortunately the Email address at the provider was free, so that I could register it. But when I now try to reset my password I don't get an Em...

Newbie

Hello,   now I'm writing the 4th time. When I created my account, I had a typing mistake in my EMail Address. Fortunately the Email address at the provider was free, so that I could register...

meahtenoha

Spotify

330 Views

1 replies

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Autostart on subscription?

I just discovered that i've been charged for a subscription that i haven't started. I'm using the free version and I'm happy with that. How on earth can a subscription just activate itself?! Please help!SincerelyHannah Käck

Casual Listener

I just discovered that i've been charged for a subscription that i haven't started. I'm using the free version and I'm happy with that. How on earth can a subscription just activate itself?! Please...

meahtenoha

Spotify

617 Views

3 replies

0 likes

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Unable to connect to facebook - temporary error

I am trying to connect my Facebook to my spotify account. I'm going here: https://www.spotify.com/uk/account/overview/ Then clicking on "Manually connect with Facebook" in the sidebar. However, I get an error message, "Sorry there has been a temporar...

Casual Listener

I am trying to connect my Facebook to my spotify account. I'm going here: https://www.spotify.com/uk/account/overview/   Then clicking on "Manually connect with Facebook" in the sidebar....

dank_kush

Casual Listener

1807 Views

2 replies

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Traveling and Unable to Subscribe with Card

Hello ... I am a US resident currently studying in the UK ... I am trying to update my account to a UK account to match my IP address, but it is requesting a UK card to back up the account, which I don't have. How can I still sign up for a UK account...

Newbie

Hello ... I am a US resident currently studying in the UK ... I am trying to update my account to a UK account to match my IP address, but it is requesting a UK card to back up the account, which I d...

Peter__

Community Legend

418 Views

1 replies

0 likes

  • 418 Views
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