Hi I got charged 2 times when i upgraded to Premium
What should I do? Is there an email where I can contact or what? Thanks in advance.
- 741 Views
- 4 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This is content that is no longer relevant
Start a topicWhat should I do? Is there an email where I can contact or what? Thanks in advance.
Newbie
What should I do? Is there an email where I can contact or what? Thanks in advance.
meahtenoha
Spotify
741 Views
4 replies
0 likes
Hi,I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify client like an iPod or burn to a CD. I realise this isn'...
Casual Listener
Hi, I have a premium account, which is great for offline playlists etc. But I would still like in addition to be able to purchase and download some tracks - e.g. to play offline on a non-spotify cli...
lyndsayg
Casual Listener
1216 Views
1 replies
0 likes
I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify. Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thinking it would go a bit faster. I have'nt connected my Spo...
Newbie
I went to the store and bought a giftcard, because I dont want to connect my Visa to Spotify. Anyways; when i logged in at Spotify in my browser, I choose to log in using FaceBook details, thi...
Stupify
Community Legend
833 Views
1 replies
0 likes
I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.
Newbie
I have cancelled my account twice. I am still getting charged for the monthly service. You guys owe me two months of account fees and $35 nsf charge for overdrawing my bank account.
user-removed
Not applicable
495 Views
1 replies
0 likes
I just signed up to Spotify and it's the most confusing thing I've ever seen... I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, huh?? Anyway, I want to change this to the free account, but...
Visitor
I just signed up to Spotify and it's the most confusing thing I've ever seen... I WANTED to sign up for the free account, but somehow I've got a 2 day trial of premium - what use is 2 days, ...
user-removed
Not applicable
392 Views
1 replies
0 likes
it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wontIf there is an unofficial workaround please let me know or PM me etc The investment in subs would have bought alot of iT...
Casual Listener
it Was able to sign up originally even though it wasnt a launch country , Spotify happily charging my card since then and now wont If there is an unofficial workaround please let me know or PM me et...
irisheyes
Newbie
2523 Views
14 replies
1 likes
Nothing happen when I push "disconnect from facebook button" line "failed to social something.." keep coming upannoying!!! Please help me.. my account name are lundaskog
Visitor
Nothing happen when I push "disconnect from facebook button" line "failed to social something.." keep coming up annoying!!! Please help me.. my account name are lundaskog
583 Views
0 replies
0 likes
What exactly are we paying for when we pay for the unlimited account? It says that millions of tracks are available instantly, but it won't let me play anything!!!
Regular
What exactly are we paying for when we pay for the unlimited account? It says that millions of tracks are available instantly, but it won't let me play anything!!!
user-removed
Not applicable
1379 Views
10 replies
0 likes
Hey is anyone else having this weird bug where this calendar icon keeps showing up on all Spotify-related Facebook Timeline posts? I'm seeing it on multiple browsers so I don't think its a plugin gone awry. And the icon is located on Facebook itself ...
Casual Listener
Hey is anyone else having this weird bug where this calendar icon keeps showing up on all Spotify-related Facebook Timeline posts? I'm seeing it on multiple browsers so I don't think its a pl...
imkevinxu
Casual Listener
1206 Views
5 replies
0 likes
i had to change my subswcription from premium to unlimited due to low funds spotify has charged me twice during may once on the 16th may for £4.99 and again on 17th may also for £4.99 using request codes 015925 and 016914 respectively. i am now unabl...
Casual Listener
i had to change my subswcription from premium to unlimited due to low funds spotify has charged me twice during may once on the 16th may for £4.99 and again on 17th may also for £4.99 using ...
user-removed
Not applicable
976 Views
6 replies
0 likes
I have been using spotify in a few months now I think, since it come to Denmark anyways. And now it says I have exceeded my 10 hours weekly limit, and at nowhere I see on spotify.dk something about there should be a limit? When I log out and in I can...
Regular
I have been using spotify in a few months now I think, since it come to Denmark anyways. And now it says I have exceeded my 10 hours weekly limit, and at nowhere I see on spotify.dk something about t...
David
Spotify Legend
3778 Views
1 replies
0 likes
I just want to cancel. It's not rocket science. Can someone at Spotify please help and credit back for May?
Newbie
I just want to cancel. It's not rocket science. Can someone at Spotify please help and credit back for May?
David
Spotify Legend
560 Views
1 replies
0 likes
After downloading Spotify last year, I have used regularly since...but will be discontinuing my use as I do not agree with being practically forced to subcribe to a direct debit every 3 minutes and every time I listen to a song five times (who isnt g...
Newbie
After downloading Spotify last year, I have used regularly since...but will be discontinuing my use as I do not agree with being practically forced to subcribe to a direct debit every 3 minutes and e...
darkdj09
Gig Goer
921 Views
4 replies
0 likes
Love this service but im havign a number of issues i am trying to resolve. 1. My profile info is compleatly wrong. i have no iodea who's info it is but its not mine. Tried changing my password whihc requires entering my current password, it tells me ...
Casual Listener
Love this service but im havign a number of issues i am trying to resolve. 1. My profile info is compleatly wrong. i have no iodea who's info it is but its not mine. Tried ...
305 Views
0 replies
0 likes
I cancelled my subscription in about middle of March, 2012 (because the android app was a mess), since that I saw a suspicious transaction (#6J7440019P5697008) that said that Spotify charged me again, I didn't paid enough attention to it that time be...
Newbie
I cancelled my subscription in about middle of March, 2012 (because the android app was a mess), since that I saw a suspicious transaction (#6J7440019P5697008) that said that Spotify charged me again...
meahtenoha
Spotify
427 Views
1 replies
0 likes
Hi, I handle all the subscriptions for our company. One of our employees is using our corporate credit card for their personal account. Is there a secure way I can let you know what information I have about the charge so you can let me know the name ...
Newbie
Hi, I handle all the subscriptions for our company. One of our employees is using our corporate credit card for their personal account. Is there a secure way I can let you know what informat...
meahtenoha
Spotify
859 Views
1 replies
0 likes
I have been charged the last 6time months for premium and only get the free. Tried to email a spotify moderator and they dodged my question with a reply to something totally opposite of what I asked. I'm getting really annoyed to being charged and ca...
Visitor
I have been charged the last 6time months for premium and only get the free. Tried to email a spotify moderator and they dodged my question with a reply to something totally opposite of what I asked....
275 Views
0 replies
0 likes
two days ago i purchased a premium account, the money was taken from my bank, but it still says i need to upgrade, i dont understand this at all, its rediculous!! hellpppp!!!!
Casual Listener
two days ago i purchased a premium account, the money was taken from my bank, but it still says i need to upgrade, i dont understand this at all, its rediculous!! hellpppp!!!!
user-removed
Not applicable
363 Views
1 replies
0 likes
Hi there! Im getting this message "Spotify Is Unable To Withdraw Funds..."Everything is fine with my credit card!, what do i do? Regards Frallan
Casual Listener
Hi there! Im getting this message "Spotify Is Unable To Withdraw Funds..." Everything is fine with my credit card!, what do i do? Regards Frallan
franknilsson
Casual Listener
1326 Views
5 replies
0 likes
Hi I've been trying to get in contact with someone both via the online form and by email, but have received no response in 10 days. I need a response immediately as it is costing me money. Many thanks. Jack
Casual Listener
Hi I've been trying to get in contact with someone both via the online form and by email, but have received no response in 10 days. I need a response immediately as it is costing me money. M...
meahtenoha
Spotify
712 Views
5 replies
0 likes