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Spotify subscription problems

Hi I've been trying to get in contact with someone both via the online form and by email, but have received no response in 10 days. I need a response immediately as it is costing me money. Many thanks. Jack

Casual Listener

Hi   I've been trying to get in contact with someone both via the online form and by email, but have received no response in 10 days. I need a response immediately as it is costing me money. M...

meahtenoha

Spotify

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Unlimited or Premium?

(Mainly for people who have or have had Premium/Unlimited) I am thinking of getting a single month of subscription again. A couple of months back I had a single month of Unlimited, and that was good enough for me. I'm thinking of trying out Premium, ...

Regular

(Mainly for people who have or have had Premium/Unlimited) I am thinking of getting a single month of subscription again. A couple of months back I had a single month of Unlimited, and that was good ...

user-removed

Not applicable

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Solved!! old spotify account

when i try to log in to my old spotify created before all the facebook integration, i cant. and when i try to reset the password for that account it says that the account isnt active anymore? need help

Visitor

when i try to log in to my old spotify created before all the facebook integration, i cant. and when i try to reset the password for that account it says that the account isnt active anymore? need he...

meahtenoha

Spotify

597 Views

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Offline synced on more then 3 devices message

I do not have 3 devices! It must be a caching issue or related to when Spotify upgraded itself (without asking). Please could you reset my device list and immediately report this issue to your boss? This issue is a joke, I am travelling tomorrow and ...

Music Fan

I do not have 3 devices! It must be a caching issue or related to when Spotify upgraded itself (without asking).   Please could you reset my device list and immediately report this issue ...

417 Views

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Can't disconnect my facebook from my friend's spotify account

An old friend let me use his spotify account which I ended up connecting to my facebook. He's recently changed his password, so I would like to create my own account but can't because my facebook is still linked to his. I've seen that you can disconn...

Newbie

An old friend let me use his spotify account which I ended up connecting to my facebook. He's recently changed his password, so I would like to create my own account but can't because my facebook is ...

user-removed

Not applicable

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Facebook connection error, I want to share music!

I can not connect to facebook and cannot share my playlist with others. The error red error message "Failed to enable Spotify social" is always there.. Can anyone help?

Newbie

I can not connect to facebook and cannot share my playlist with others. The error red error message "Failed to enable Spotify social" is always there.. Can anyone help? 

user-removed

Not applicable

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just got premium so i could listen to songs offline but it says i have to many!!!!!!!!!!!

is it just me but why when im paying for spotify am i limited to the amount of songs i can listen to in offline mode.the hole idea of upgrading was so i could have all my music any where i go. or is it they only let you have so many a mounth??? realy...

Casual Listener

is it just me but why when im paying for spotify am i limited to the amount of songs i can listen to in offline mode. the hole idea of upgrading was so i could have all my music any where i go. &nb...

licenced

Community Legend

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Spotify only playing individual songs

Hi This is my first time and I'm not sure whether my query is to do with my subscription or phone app. So apologies if this is the wrong place. Anyway, I recently got a spotify voucher as a present. I'm currently syncing my spotify "local Folder" to ...

Community Legend

Hi   This is my first time and I'm not sure whether my query is to do with my subscription or phone app. So apologies if this is the wrong place. Anyway, I recently got a spotify voucher as a ...

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changing payment method not working. HELP

okay, i got a new visa card and am trying to uPdate my payment, i had premium but since i have a new card, it automatically downgraded me to free because the other card doesnt work. in trying to update my card and payment it says the zip code provide...

Newbie

okay, i got a new visa card and am trying to uPdate my payment, i had premium but since i have a new card, it automatically downgraded me to free because the other card doesnt work.  in trying ...

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Someone has subscribed in my name

Someone (probably in sweden) has started a month's premium subscription with Telia mobile phones. it has nothing to do with me, so can it be cancelled.I have done a contact form but the last one I sent just seemed to drop off the radar after an initi...

Regular

Someone (probably in sweden) has started a month's premium subscription with Telia mobile phones. it has nothing to do with me, so can it be cancelled. I have done a contact form but the last one I ...

Sam

Spotify

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Can´t listen to the new Keane album

Hi! I have an unlimited account but the new Keane album is unavailable for me. Why?/Kjell

Casual Listener

Hi! I have an unlimited account but the new Keane album is unavailable for me. Why? /Kjell

Varmland63

Casual Listener

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Facebook account desactivated

I recently desactivated my Facebook accout, but my Spotify account wasn't created with Facebook. I have a Spotify pseudo created before your association with the social network, athur, and I can't close the message : "Cannot activate Spotify Social"....

Newbie

I recently desactivated my Facebook accout, but my Spotify account wasn't created with Facebook. I have a Spotify pseudo created before your association with the social network, athur, and I can't cl...

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Solved!! Is spotify premium free for facebook users or is this a scam?

Hi Spotify, The following link was posted in sounddrop, claiming that spotify premium is free for facebook users. Is this true? If so should I cancel my £9.99 subsciption and just do that? What is the catch, other than sharing my entire life with fac...

Casual Listener

Hi Spotify,   The following link was posted in sounddrop, claiming that spotify premium is free for facebook users.  Is this true?  If so should I cancel my £9.99 subsciption and jus...

danmewett

Casual Listener

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Solved!! Application key - Premium account

So after login into developer.spotify and filling out the form to get a application key, and agreeing to terms and hitting submit, the page just reloads, and i dont get a c key. I signed up using facebook, have a premium acount, got the login (number...

Casual Listener

So after login into developer.spotify and filling out the form to get a application key, and agreeing to terms and hitting submit, the page just reloads, and i dont get a c key.   I signed up ...

smwood71

Casual Listener

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Re: can't find search bar - want to upgrade to £4.99 deal, but keeps crashing

Want to search music, listen and chill. In the free version where is searchbar? Are there currently tech issues upgrading to pay account? Please help. I am pulling what's left of my hair out. Cheers BK23.

Newbie

Want to search music, listen and chill. In the free version where is searchbar? Are there currently tech issues upgrading to pay account? Please help. I am pulling what's left of my hair out. Cheers ...

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Accounts swapped....

Hi! My friend and my account's has got swapped.... I have his playlist and he has mine.... When I logg in with my username and password its his account that Im logging into.....and its the same for him (he sees my account) How on earth can this happe...

Newbie

Hi!   My friend and my account's has got swapped....   I have his playlist and he has mine....   When I logg in with my username and password its his account that Im logging into...

meahtenoha

Spotify

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Facebook Sharing Issue

Alright guys. First of all, i have looked all over this forum and on google and seem to find others who have the same problem.Unfortunately i still have not found a solution. Here are just a few of the same threads i found: http://community.spotify.c...

Newbie

Alright guys.   First of all, i have looked all over this forum and on google and seem to find others who have the same problem. Unfortunately i still have not found a solution.   Here...

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I purchased a premium subscription last night and i still can't listen to music

Last night i bought a premium subscription yet i can't listen to music right now. It keeps telling me that i have exceeded my 10 hours listening time and that i need to upgrade my account. I have received an email with a receipt so there is no proble...

Casual Listener

Last night i bought a premium subscription yet i can't listen to music right now. It keeps telling me that i have exceeded my 10 hours listening time and that i need to upgrade my account. I have rec...

user-removed

Not applicable

559 Views

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Solved!! Spotify account linked to wrong Last.fm account

My Spotify account is linked to an old Last.fm account which is no longer active. I'm getting Error Code 9 on the Last.fm page within the Spotify app, but I can't see a way to unlink the old Last.fm account. How can i unlink my Spotify account from t...

Gig Goer

My Spotify account is linked to an old Last.fm account which is no longer active. I'm getting Error Code 9 on the Last.fm page within the Spotify app, but I can't see a way to unlink the old Las...

jmsgwd

Gig Goer

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