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Impossible de se désabonner!

Il m'est impossible de me désabonner de Spotify, j'ai refait la procédure 5 fois. Je confirme et bim il me remet sur la meme page d'abonnement rien à changer !

Newbie

Il m'est impossible de me désabonner de Spotify, j'ai refait la procédure 5 fois. Je confirme et bim il me remet sur la meme page d'abonnement rien à changer !

Peter__

Community Legend

1257 Views

3 replies

0 likes

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mp4 itunes files

so if my iTunes files are mp4 files, spotify neither plays the local file or finds a duplicate. so all iTunes songs will not play on spotify?!?!?!

Newbie

so if my iTunes files are mp4 files, spotify neither plays the local file or finds a duplicate.  so all iTunes songs will not play on spotify?!?!?!

danhodelge

Newbie

1716 Views

2 replies

0 likes

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  • 2 replies
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Cannot Unsubscribe!

I got a 12 month free premium from my mobile account, so i have no need to pay for the subscription anymore. But when i try to unsubscribe i get this message "Oops! Something went wrong, please try again or check out our help area" It happens after i...

Casual Listener

I got a 12 month free premium from my mobile account, so i have no need to pay for the subscription anymore.  But when i try to unsubscribe i get this message "Oops! Something went wrong, ple...

user-removed

Not applicable

542 Views

2 replies

0 likes

Subscription
  • 542 Views
  • 2 replies
  • 0 likes

Geld abgehoben trotz Kündigung, keine Dienstleistung.

Hallo Community, ich habe das Testabonnement von Spotify für 30 Tage gratis getestet. Jetzt habe ich am 30. meinen "Dauerauftrag" gekündigt, und mir wurden dennoch 10 Euro nach diesem Monat abgezogen. Schön und gut dacht ich mir, jedoch habe ich jetz...

Newbie

Hallo Community,   ich habe das Testabonnement von Spotify für 30 Tage gratis getestet. Jetzt habe ich am 30. meinen "Dauerauftrag" gekündigt, und mir wurden dennoch 10 Euro nach diesem Mo...

kandahpanda

Newbie

1471 Views

8 replies

0 likes

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  • 8 replies
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Was charged 4 (FOUR) times for 1 (ONE) spotify $29.99 gift.

I was charged 4 (FOUR) times for 1 (ONE) spotify $29.99 gift. I contacted Spotfy twice with your contact form and NO RESPONSE. What is the problem? Do you have a real billing department? This is awful.

Casual Listener

I was charged 4 (FOUR) times for 1 (ONE) spotify $29.99 gift. I contacted Spotfy twice with your contact form and NO RESPONSE. What is the problem? Do you have a real billing department? This is aw...

Peter__

Community Legend

839 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Gift card doesn't work

I tried to redeem my gift card but it doesn't work. I have the card #. 

Newbie

I tried to redeem my gift card but it doesn't work. I have the card #. 

Peter__

Community Legend

2090 Views

5 replies

0 likes

  • 2090 Views
  • 5 replies
  • 0 likes

Activated Unlimited instead of Premium

Like the topic says, I accidently activated the Unlimited function instead of the Premium when I redeemed a giftcard, is there anyway to change that?

Newbie

Like the topic says, I accidently activated the Unlimited function instead of the Premium when I redeemed a giftcard, is there anyway to change that?

Peter__

Community Legend

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
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Got Spotify Unlimited but still is the free version

Hey, on the site here it says i have spotify unlimited but when i open the program its the free version and i got 0 min...it sucks that i have paid for something that doesnt work. have paid b4 without problems, so why start with it now?

Casual Listener

Hey, on the site here it says i have spotify unlimited but when i open the program its the free version and i got 0 min...it sucks that i have paid for something that doesnt work. have paid b4 withou...

Eliqno

Newbie

884 Views

7 replies

1 likes

  • 884 Views
  • 7 replies
  • 1 likes

Solved!! Premium account not working on iPad

I've had a premium account for several months, and use it often on my computer. However, it has never worked on my iPad . I usually log in with the Facebook account. I've checked my iPad's Facebook settings, logged out and in to my account, quit the ...

Regular

I've had a premium account for several months, and use it often on my computer. However, it has never worked on my iPad . I usually log in with the Facebook account. I've checked my iPad's Facebook ...

Bettyboopparker

Newbie

15617 Views

25 replies

0 likes

Account
Premium
  • 15617 Views
  • 25 replies
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Student Discount and Gift card

Is it possible to use a gift card in conjuction with the student discount so that for a £10 giftcard i can get two months of premium? Thanks!

Newbie

Is it possible to use a gift card in conjuction with the student discount so that for a £10 giftcard i can get two months of premium? Thanks!

user-removed

Not applicable

2176 Views

2 replies

0 likes

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Solved!! Cant create account for my sons

I have tried to figure out how to give spotify as a birthday present to my sons (9 and 11 year old) since march this year. I want to subscribe to two premium accounts (three with my own). But i can't figure out how to do it. I got no attention on my ...

Newbie

I have tried to figure out how to give spotify as a birthday present to my sons (9 and 11 year old) since march this year.    I want to subscribe to two premium accounts (three with my ...

danv3053

Casual Listener

3820 Views

6 replies

1 likes

  • 3820 Views
  • 6 replies
  • 1 likes

How I do I make Spotify stop posting my songs on Facebook without disconnecting from Facebook

I hate that Spotify posts what songs I'm listening to on Facebook. But when I disconnect my facebook account I can't access my playlists. How can I continue to log in with my facebook account without announcing to the world on my timeline every time ...

Newbie

I hate that Spotify posts what songs I'm listening to on Facebook.  But when I disconnect my facebook account I can't access my playlists.  How can I continue to log in with my facebook acc...

Peter__

Community Legend

8015 Views

5 replies

0 likes

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  • 5 replies
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I can't change my password

Hi guys, I'm trying to change my password... but Spotify diesnt seem to like the idea. If I enter my account and try to change it, it highlights my email address and informs me 'The email address you supplied is invalid, please check to ensure it is ...

Newbie

Hi guys,   I'm trying to change my password... but Spotify diesnt seem to like the idea.    If I enter my account and try to change it, it highlights my email address and infor...

Peter__

Community Legend

1167 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Problem with Searching playlists

Dear Spotify, I've been trying to publish playlists to the general public for a few months (I'm a part of a company, and we want to offer playlists through spotify for different products). They are listed as 'Public'. The playlists we create are not ...

Newbie

Dear Spotify,   I've been trying to publish playlists to the general public for a few months (I'm a part of a company, and we want to offer playlists through spotify for different products)....

edrsicollrex

Casual Listener

403 Views

2 replies

0 likes

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Solved!! Appalling customer support

Please supply a contact phone number - as no one responds to my emails (see below) I need to speak to someone asap. I AM PAYING A PREMIUM SUBSCRIPTION FOR A SERVICE I CANNOT USE!! All I need are my login details - I can't even cancel my subscription ...

Newbie

Please supply a contact phone number - as no one responds to my emails (see below) I need to speak to someone asap. I AM PAYING A PREMIUM SUBSCRIPTION FOR A SERVICE I CANNOT USE!! All I need are...

Peter__

Community Legend

5944 Views

12 replies

1 likes

  • 5944 Views
  • 12 replies
  • 1 likes

30 Day Free Trail Help

My 48 hour trial on my mobile device is over but I still want the 30 day trial. I'm trying to enter in my credit card info into the thing but it doesn't seem to working. Is it because my trail ended or is it something else?

Newbie

My 48 hour trial on my mobile device is over but I still want the 30 day trial. I'm trying to enter in my credit card info into the thing but it doesn't seem to working. Is it because my trail ended ...

Peter__

Community Legend

1654 Views

3 replies

0 likes

Help
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Solved!! Playlist missing

Hi, my playlist with well over 1000 songs got lost the other day!It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, because then the new list just appears empty. Please help!...

Music Fan

Hi, my playlist with well over 1000 songs got lost the other day! It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, becau...

lost_playlists

Casual Listener

3754 Views

43 replies

0 likes

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Solved!! My account got switched to another one need help!

Hi so I have had spotify for a long time now and I went to my parents house. Well my dad loged into his spotify account and when i went to go on the laptop i connected to my facebook through his account. So i made him a new account since his old one ...

Casual Listener

Hi so I have had spotify for a long time now and I went to my parents house. Well my dad loged into his spotify account and when i went to   go on the laptop i connected to my facebook ...

Peter__

Community Legend

906 Views

4 replies

0 likes

Account
Login
Other
Security
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Don't appear the invitation section in my account

hi, I'd like to invite a friend to use Spotify, but in my account only appears Profile and Subscription State...Somebody can help me about how I can solve it?Thanks.

Newbie

hi, I'd like to invite a friend to use Spotify, but in my account only appears Profile and Subscription State...Somebody can help me about how  I can solve it?Thanks.  

Peter__

Community Legend

565 Views

3 replies

0 likes

  • 565 Views
  • 3 replies
  • 0 likes

My Accout has been wiped

Hey, yesterday is must upgrade spotify. Then i must relog into my account. But then everything was gone. My Premiumstatus, playlists etc. Can you help me? I tried to relog. My Account is: 1199555406 Thank You!

Visitor

Hey,   yesterday is must upgrade spotify. Then i must relog into my account. But then everything was gone. My Premiumstatus, playlists etc. Can you help me?   I tried to relog. ...

user-removed

Not applicable

1214 Views

12 replies

0 likes

Account
  • 1214 Views
  • 12 replies
  • 0 likes