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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782342 Views

18 replies

29 likes

  • 782342 Views
  • 18 replies
  • 29 likes

Sharing issue with playlists that contain more than 331 tracks

Hi, I have discovered an issue, which I'm assuming is a bug.If one makes a new playlist that contains 331 tracks or less and shares the url of the playlist with someone else then that other person will be able to see the playlist and it's full conten...

Music Fan

Hi, I have discovered an issue, which I'm assuming is a bug. If one makes a new playlist that contains 331 tracks or less and shares the url of the playlist with someone else then that other perso...

Onweerwolf

Music Fan

1748 Views

21 replies

1 likes

  • 1748 Views
  • 21 replies
  • 1 likes

Solved!! Can I delete facebook and keep Spotify?

Hey ya'll, I'm trying to break free from the facebook death-grip, but unfortunately I don't want to have to lose all of my playlists with no hope of getting them back (unless I open a spreadsheet and make a list of each of the thousand songs saved, t...

Casual Listener

Hey ya'll,   I'm trying to break free from the facebook death-grip, but unfortunately I don't want to have to lose all of my playlists with no hope of getting them back (unless I open a spre...

Aidanaa

Newbie

29189 Views

8 replies

1 likes

  • 29189 Views
  • 8 replies
  • 1 likes

Someone else is using my email?!

Hi! I have been a subscriber to spotify premium for around 3 years now and never had any problems until now. My old email account was deleted and when I try to enter my new one it tells me is already linked to another account. I have received a few e...

Newbie

Hi!   I have been a subscriber to spotify premium for around 3 years now and never had any problems until now. My old email account was deleted and when I try to enter my new one it tells me...

telliott

Newbie

1099 Views

2 replies

0 likes

Account
Security
Subscription
  • 1099 Views
  • 2 replies
  • 0 likes

Solved!! Another problem with FB/Spotify [Password issue]

I love Spotify (I have the Premium which proves that I like the service; I have friends that have mocked me for paying for internet radio instead of just downloading music or ripping CDs) but am getting frustrated with the Facebook integration. No, t...

Casual Listener

I love Spotify (I have the Premium which proves that I like the service; I have friends that have mocked me for paying for internet radio instead of just downloading music or ripping CDs) but am gett...

Peter__

Community Legend

6421 Views

8 replies

1 likes

  • 6421 Views
  • 8 replies
  • 1 likes

Solved!! Why am I being double charged for my Spotify premium account?

Hi, I renewed my Spotify Premium a few months ago and paid for another year in advance. When I look at my receipts it seems that I also have been charged monthly for the same account. That doesn´t seem right to me. I have one account and would only l...

Newbie

Hi, I renewed my Spotify Premium a few months ago and paid for another year in advance. When I look at my receipts it seems that I also have been charged monthly for the same account. That doesn´t ...

Peter__

Community Legend

11978 Views

3 replies

0 likes

  • 11978 Views
  • 3 replies
  • 0 likes

Impossible de se désabonner!

Il m'est impossible de me désabonner de Spotify, j'ai refait la procédure 5 fois. Je confirme et bim il me remet sur la meme page d'abonnement rien à changer !

Newbie

Il m'est impossible de me désabonner de Spotify, j'ai refait la procédure 5 fois. Je confirme et bim il me remet sur la meme page d'abonnement rien à changer !

Peter__

Community Legend

1119 Views

3 replies

0 likes

  • 1119 Views
  • 3 replies
  • 0 likes

mp4 itunes files

so if my iTunes files are mp4 files, spotify neither plays the local file or finds a duplicate. so all iTunes songs will not play on spotify?!?!?!

Newbie

so if my iTunes files are mp4 files, spotify neither plays the local file or finds a duplicate.  so all iTunes songs will not play on spotify?!?!?!

danhodelge

Newbie

1637 Views

2 replies

0 likes

  • 1637 Views
  • 2 replies
  • 0 likes

Cannot Unsubscribe!

I got a 12 month free premium from my mobile account, so i have no need to pay for the subscription anymore. But when i try to unsubscribe i get this message "Oops! Something went wrong, please try again or check out our help area" It happens after i...

Casual Listener

I got a 12 month free premium from my mobile account, so i have no need to pay for the subscription anymore.  But when i try to unsubscribe i get this message "Oops! Something went wrong, ple...

user-removed

Not applicable

467 Views

2 replies

0 likes

Subscription
  • 467 Views
  • 2 replies
  • 0 likes

Geld abgehoben trotz Kündigung, keine Dienstleistung.

Hallo Community, ich habe das Testabonnement von Spotify für 30 Tage gratis getestet. Jetzt habe ich am 30. meinen "Dauerauftrag" gekündigt, und mir wurden dennoch 10 Euro nach diesem Monat abgezogen. Schön und gut dacht ich mir, jedoch habe ich jetz...

Newbie

Hallo Community,   ich habe das Testabonnement von Spotify für 30 Tage gratis getestet. Jetzt habe ich am 30. meinen "Dauerauftrag" gekündigt, und mir wurden dennoch 10 Euro nach diesem Mo...

kandahpanda

Newbie

1246 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Was charged 4 (FOUR) times for 1 (ONE) spotify $29.99 gift.

I was charged 4 (FOUR) times for 1 (ONE) spotify $29.99 gift. I contacted Spotfy twice with your contact form and NO RESPONSE. What is the problem? Do you have a real billing department? This is awful.

Casual Listener

I was charged 4 (FOUR) times for 1 (ONE) spotify $29.99 gift. I contacted Spotfy twice with your contact form and NO RESPONSE. What is the problem? Do you have a real billing department? This is aw...

Peter__

Community Legend

693 Views

9 replies

0 likes

  • 693 Views
  • 9 replies
  • 0 likes

Gift card doesn't work

I tried to redeem my gift card but it doesn't work. I have the card #. 

Newbie

I tried to redeem my gift card but it doesn't work. I have the card #. 

Peter__

Community Legend

1887 Views

5 replies

0 likes

  • 1887 Views
  • 5 replies
  • 0 likes

Activated Unlimited instead of Premium

Like the topic says, I accidently activated the Unlimited function instead of the Premium when I redeemed a giftcard, is there anyway to change that?

Newbie

Like the topic says, I accidently activated the Unlimited function instead of the Premium when I redeemed a giftcard, is there anyway to change that?

Peter__

Community Legend

483 Views

3 replies

0 likes

  • 483 Views
  • 3 replies
  • 0 likes

Got Spotify Unlimited but still is the free version

Hey, on the site here it says i have spotify unlimited but when i open the program its the free version and i got 0 min...it sucks that i have paid for something that doesnt work. have paid b4 without problems, so why start with it now?

Casual Listener

Hey, on the site here it says i have spotify unlimited but when i open the program its the free version and i got 0 min...it sucks that i have paid for something that doesnt work. have paid b4 withou...

Eliqno

Newbie

742 Views

7 replies

1 likes

  • 742 Views
  • 7 replies
  • 1 likes

Solved!! Premium account not working on iPad

I've had a premium account for several months, and use it often on my computer. However, it has never worked on my iPad . I usually log in with the Facebook account. I've checked my iPad's Facebook settings, logged out and in to my account, quit the ...

Regular

I've had a premium account for several months, and use it often on my computer. However, it has never worked on my iPad . I usually log in with the Facebook account. I've checked my iPad's Facebook ...

Bettyboopparker

Newbie

14796 Views

25 replies

0 likes

Account
Premium
  • 14796 Views
  • 25 replies
  • 0 likes

Student Discount and Gift card

Is it possible to use a gift card in conjuction with the student discount so that for a £10 giftcard i can get two months of premium? Thanks!

Newbie

Is it possible to use a gift card in conjuction with the student discount so that for a £10 giftcard i can get two months of premium? Thanks!

user-removed

Not applicable

2080 Views

2 replies

0 likes

  • 2080 Views
  • 2 replies
  • 0 likes

Solved!! Cant create account for my sons

I have tried to figure out how to give spotify as a birthday present to my sons (9 and 11 year old) since march this year. I want to subscribe to two premium accounts (three with my own). But i can't figure out how to do it. I got no attention on my ...

Newbie

I have tried to figure out how to give spotify as a birthday present to my sons (9 and 11 year old) since march this year.    I want to subscribe to two premium accounts (three with my ...

danv3053

Casual Listener

3633 Views

6 replies

1 likes

  • 3633 Views
  • 6 replies
  • 1 likes

How I do I make Spotify stop posting my songs on Facebook without disconnecting from Facebook

I hate that Spotify posts what songs I'm listening to on Facebook. But when I disconnect my facebook account I can't access my playlists. How can I continue to log in with my facebook account without announcing to the world on my timeline every time ...

Newbie

I hate that Spotify posts what songs I'm listening to on Facebook.  But when I disconnect my facebook account I can't access my playlists.  How can I continue to log in with my facebook acc...

Peter__

Community Legend

7831 Views

5 replies

0 likes

  • 7831 Views
  • 5 replies
  • 0 likes

I can't change my password

Hi guys, I'm trying to change my password... but Spotify diesnt seem to like the idea. If I enter my account and try to change it, it highlights my email address and informs me 'The email address you supplied is invalid, please check to ensure it is ...

Newbie

Hi guys,   I'm trying to change my password... but Spotify diesnt seem to like the idea.    If I enter my account and try to change it, it highlights my email address and infor...

Peter__

Community Legend

1070 Views

2 replies

2 likes

  • 1070 Views
  • 2 replies
  • 2 likes

Problem with Searching playlists

Dear Spotify, I've been trying to publish playlists to the general public for a few months (I'm a part of a company, and we want to offer playlists through spotify for different products). They are listed as 'Public'. The playlists we create are not ...

Newbie

Dear Spotify,   I've been trying to publish playlists to the general public for a few months (I'm a part of a company, and we want to offer playlists through spotify for different products)....

edrsicollrex

Casual Listener

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

Solved!! Appalling customer support

Please supply a contact phone number - as no one responds to my emails (see below) I need to speak to someone asap. I AM PAYING A PREMIUM SUBSCRIPTION FOR A SERVICE I CANNOT USE!! All I need are my login details - I can't even cancel my subscription ...

Newbie

Please supply a contact phone number - as no one responds to my emails (see below) I need to speak to someone asap. I AM PAYING A PREMIUM SUBSCRIPTION FOR A SERVICE I CANNOT USE!! All I need are...

Peter__

Community Legend

5465 Views

12 replies

1 likes

  • 5465 Views
  • 12 replies
  • 1 likes