Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55415 Views
  • 46 replies
  • 105 likes
  • 55415 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 257516 Views
  • 2353 replies
  • 1910 likes
  • 257516 Views
  • 2353 replies
  • 1910 likes

Superuser Contribution Selena Gomez Radio not available?

Plan: PremiumCountry: USA Device: iPhone 13 Pro Operating System: iOS 15.4 My Question or IssueI can't seem to play the Selena Gomez Radio, it states it is private or removed. I thought this was an automatic playlist that is public.

  • Casual Listener
  • ...rivate or removed. I thought this  was an automatic playlist that is public.
  • OscarDC
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • bug
    Bug Playlist
    radio bug
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old Playlists

PlanFree/PremiumCountryBelarusDevice(iPhone 11, PC)Operating System(Windows 10, IOS 15) My Question or IssueSo i want to find some of my old spotify playlists and i already found some of them by searching in old DMs.https://open.spotify.com/playlist/...

  • Newbie
  • Plan Free/Premium Country Belarus Device (iPhone 11, PC) Operating System (Windows 10, IOS 15)   My Question or Issue So i want to find some of my old spotify playlists and i already f...
  • Alex
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Edge of Sanity Crimson II Crossfade Issue

Since I can find no way to contact any sort of Spotify support I'm posting here. So I decided to listen to Edge of Sanity's Crimson II and found it was crossfading between songs even though the crossfade was turned off, it seems the crossfade is imbe...

  • Regular
  • Since I can find no way to contact any sort of Spotify support I'm posting here.   So I decided to listen to Edge of Sanity's Crimson II and found it was crossfading between songs even though ...
  • NicolasREV
  • Casual Listener
  • 596 Views
  • 3 replies
  • 1 likes
  • 596 Views
  • 3 replies
  • 1 likes

Superuser Contribution Add Incognito Mode to listen to music without linking song to our account.

So I mostly listen to English music on Spotify and right now my home screen and recommendations are perfect. My home screen contains only English music and I love it. However, sometimes I do like to listen to Hindi songs too but that ends up ruining ...

  • Newbie
  • So I mostly listen to English music on Spotify and right now my home screen and recommendations are perfect. My home screen contains only English music and I love it.   However, sometimes I do...
  • Novy
  • Moderator
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to block/black list the music or artists?

Really, how to block some music or artists?Why do I hear in the "radio" the same parts which I have in my starred list? Is it the idea of Spotify to turn my "starred list" into "hate list"? I don't want to hear it 10 times a day...I don't want to hea...

  • Casual Listener
  • Really, how to block some music or artists? Why do I hear in the "radio" the same parts which I have in my starred list? Is it the idea of Spotify to turn my "starred list" into "hate list"? I don't...
  • Jeremy
  • Spotify Legend
  • 504 Views
  • 4 replies
  • 1 likes
  • App & Features
  • 504 Views
  • 4 replies
  • 1 likes

Shortcuts is really annoying for me.

My accounts been hacked and used by someone twice now, not really a big deal i change my stuff and move on. but why if someone uses my account for less than a day, my shortcuts is literally all their music they listened to and wont go away for months...

  • Casual Listener
  • My accounts been hacked and used by someone twice now, not really a big deal i change my stuff and move on. but why if someone uses my account for less than a day, my shortcuts is literally all their...
  • Taylith
  • Community Legend
  • 308 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 308 Views
  • 1 replies
  • 1 likes

I can't play the song undone

Im from brazil and i noticed that i can't play the song undone of ffdp, i found the song in a single using a google search, but i simply can't play it, is this unavailable in my country or is in the whole world?

  • Newbie
  • Im from brazil and i noticed that i can't play the song undone of ffdp, i found the song in a single using a google search, but i simply can't play it, is this unavailable in my country or is in the ...
  • Taylith
  • Community Legend
  • 288 Views
  • 1 replies
  • 1 likes
  • 288 Views
  • 1 replies
  • 1 likes

Superuser Contribution wrong mr.roger song in Won't you be my Neighbor album

Hello to all,I was listening to the album "Won't you be my Neighbor" while I saw that the main track n.2 is not the real one but a Hard core version with Explicit lyrics. Why?There is the chance to report this problem to the developer?I attach a pic ...

  • Regular
  • Hello to all, I was listening to the album "Won't you be my Neighbor" while I saw that the main track n.2 is not the real one but a Hard core version with Explicit lyrics. Why? There is the chance ...
  • Yordan
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • Music Discussion
  • 316 Views
  • 1 replies
  • 0 likes

Song is on Spotify but not in artist page

Outlanders released a song The cruellest goodbye about two weeks ago and it was in the artist page. Now it is missing from the artist page. It is still available and I can find it when I type the name in search box and I can listen to it. The rough m...

  • Casual Listener
  • Outlanders released a song The cruellest goodbye about two weeks ago and it was in the artist page. Now it is missing from the artist page. It is still available and I can find it when I type the nam...
  • Taylith
  • Community Legend
  • 309 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 309 Views
  • 1 replies
  • 1 likes

How to get back the search option on a playlist

You know, when a playlist is created, there is a search box where we can search and add songs to the playlist very quickly.Literally: Let's find some content to add to your playlistBut once the playlist is created, this search box is gone! How to get...

Alleen1_0-1648217319635.png
  • Casual Listener
  • You know, when a playlist is created, there is a search box where we can search and add songs to the playlist very quickly. Literally: Let's find some content to add to your playlist But once t...
  • Taylith
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

What is the function of the play button on the artist page

Hello all, I hope I'm posting this in the correct area. Also, apologies if this has been asked before, but I wasn't able to locate anything. Wanted to confirm the function of the "Play" button on the artist main page. I don't think it actually plays ...

  • Newbie
  • Hello all,   I hope I'm posting this in the correct area.  Also, apologies if this has been asked before, but I wasn't able to locate anything.   Wanted to confirm the function of ...
  • Taylith
  • Community Legend
  • 927 Views
  • 1 replies
  • 1 likes
  • 927 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile][Other] Including Canvas in the Oceania region.

I don't see why the Canvas feature isn't in Fiji. When I lived in Australia, the feature was right there and now when I've moved to Fiji the canvas feature is completely missing. Help out mate.

  • Newbie
  • I don't see why the Canvas feature isn't in Fiji. When I lived in Australia, the feature was right there and now when I've moved to Fiji the canvas feature is completely missing. Help out mate. 
  • Alex
  • Spotify Legend
  • 412 Views
  • 3 replies
  • 0 likes
  • Mobile
    Other
  • 412 Views
  • 3 replies
  • 0 likes

[Desktop] Make Announcements Personalized

Personalize Announcements When you give me Announcements for artists I don't likeand don't followit feels like Advertisement Announcements feel like Spotify got paid to promote! I don't want to remove the feature, I want it tailored to my taste Hey i...

Vinoses_0-1633303512531.png
  • Music Fan
  • Personalize Announcements    When you give me Announcements  for artists I don't like and don't follow it feels like Advertisement   Announcements feel l...
  • Ryan234awesome
  • Newbie
  • 458 Views
  • 1 replies
  • 1 likes
  • Desktop
  • 458 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify artist

I can’t accept my team request through my email it takes me to the log in page how do I fix this

  • Newbie
  • I can’t accept my team request through my email it takes me to the log in page how do I fix this 
  • Eni
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Developer] Please add last.fm scrobbling for 2 listeners on the same speaker

The new 2 listeners feature on the same speaker is fantastic- something many have wanted for a long time. However, using this feature with last.fm doesn’t work, and neither accounts songs scrobble to last.fm anymore. Please can you bring this ability...

  • Newbie
  • The new 2 listeners feature on the same speaker is fantastic- something many have wanted for a long time. However, using this feature with last.fm doesn’t work, and neither accounts songs scrobble to...
  • Eni
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Developer
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to set my content language

PlanPremium Here's the thing: I can set my user language in the app, which basically changes the language of the interface.HOWEVER, I would like the ability to change the language of the CONTENT (Music, Podcasts) that are available and suggested to m...

  • Regular
  • ...he CONTENT (Music, Podcasts) that are available and suggested to me.   All the podcasts in my mother language**bleep**, and most of all, I don't like listening to the language. Why is it so h...
  • MR_FOXES
  • Regular
  • 1399 Views
  • 2 replies
  • 2 likes
  • language
    podcast language
    Podcasts
  • 1399 Views
  • 2 replies
  • 2 likes

Superuser Contribution The length of Traci Braxton's Last Call is cut out

PlanFree/Premium: PremiumCountry: taiwan DevicePC and iPhone 12 pro My Question or Issuei was listening to this song and it abruptly stopped and i went to Wikipedia and this song's length is 3:44for who's responsible for this, please fix it thanks

  • Newbie
  • Plan Free/Premium: Premium Country: taiwan   Device PC and iPhone 12 pro   My Question or Issue i was listening to this song and it abruptly stopped and i went to Wikipedia and...
  • Jeremy
  • Spotify Legend
  • 496 Views
  • 4 replies
  • 0 likes
  • 496 Views
  • 4 replies
  • 0 likes

Superuser Contribution Korean Lyrics on Roku

PlanPremiumCountryUnited States Operating SystemRoku Express 10 5 0build: 4208 My Question or IssueHello, I listen to a lot of Korean music and the lyrics won’t show up on my TV. Every language shows up except Korean. I have an LG tv but have Spotify...

  • Newbie
  • Plan Premium Country United States  Operating System Roku Express 10 5 0 build: 4208   My Question or Issue Hello,  I listen to a lot of Korean music and the lyrics won’t sho...
  • bbybell
  • Newbie
  • 1598 Views
  • 10 replies
  • 4 likes
  • 1598 Views
  • 10 replies
  • 4 likes

Superuser Contribution New function: advertise

Can anyone here tell me if it's possible to create direct ads on Spotify outside the US? Is it possible to advertise to the Brazilian public? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, An...

  • Roadie
  • Can anyone here tell me if it's possible to create direct ads on Spotify outside the US? Is it possible to advertise to the Brazilian public?   Plan Free/Premium Country   Device (i...
  • geovanebento
  • Roadie
  • 416 Views
  • 2 replies
  • 0 likes
  • Marketing
  • 416 Views
  • 2 replies
  • 0 likes