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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

78708 Views

49 replies

110 likes

  • 78708 Views
  • 49 replies
  • 110 likes

Superuser Contribution Discography of specific band has a mistake

PlanPremiumCountryFinlandDeviceWindows 10 desktop appOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe album Balls To The Wall in the discography of band called Accept has errors. First of all, the album is listed twice....

Regular

Plan Premium Country Finland Device Windows 10 desktop app Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The album Balls To The Wall in the disco...

Kiril

Moderator

599 Views

5 replies

0 likes

  • 599 Views
  • 5 replies
  • 0 likes

Superuser Contribution Yesterday, suddenly only Turkish music Recommendations???

PlanPremium DuoCountry USA DeviceIphone 12 Pro Operating SystemiOS 15.4.1My Question or IssueSuddenly, yesterday, one of my playlists only recommends Turkish albums/singers. It is a country music playlist of all USA artists that I've been listening t...

Casual Listener

Plan Premium Duo Country USA   Device Iphone 12 Pro  Operating System iOS 15.4.1 My Question or Issue Suddenly, yesterday, one of my playlists only recommends Turkish albums/singer...

31ulj5mmd4ydd3yil4y7

Newbie

4684 Views

5 replies

0 likes

  • 4684 Views
  • 5 replies
  • 0 likes

Re: Stolen Content

hey, I released a free mixing thing and someone stole it and uploaded it to spotify without giving my spotify credit.  

Casual Listener

hey, I released a free mixing thing and someone stole it and uploaded it to spotify without giving my spotify credit.    

Maxim

Spotify Star

395 Views

4 replies

0 likes

  • 395 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify en stereos Pioneer y JVC

¿Existe alguna posibilidad de que Spotify vuelva a dejar funcionar su app correctamente en stereos Pioneer y JVC ??La verdad que se han perdido posibilidades de disfrutar de la app desde que se ha cerrado la app a estos dispositivos y sino se corrige...

Newbie

¿Existe alguna posibilidad de que Spotify vuelva a dejar funcionar su app correctamente en stereos Pioneer y JVC ?? La verdad que se han perdido posibilidades de disfrutar de la app desde que se ha ...

Kiril

Moderator

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Recommended are completely irrelavent to what I am listening to

My playlist is full of UK drill but my recommended is full of Gospel music. I have never listened to this type of music in my life. I am the only person using this account, I tried creating a new playlist with the same songs (issue still persists). I...

Visitor

My playlist is full of UK drill but my recommended is full of Gospel music. I have never listened to this type of music in my life.   I am the only person using this account, I tried creating ...

Taylith

Community Legend

445 Views

3 replies

1 likes

  • 445 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution "New releases" section removed from certain genres

PlanPremiumCountryUnited StatesDevicePC/iPhone 12Operating SystemWindows 10/iOS My Question or IssueWhy has the "New releases" section been removed from some genres but not others? When I contacted support, the agent told me that "Testing out feature...

Newbie

Plan Premium Country United States Device PC/iPhone 12 Operating System Windows 10/iOS   My Question or Issue Why has the "New releases" section been removed from some genres but not o...

IrishSponge93

Visitor

1452 Views

2 replies

0 likes

  • 1452 Views
  • 2 replies
  • 0 likes

Superuser Contribution albums previously played disappear after upgrading to premium

PlanPremiumCountryAustraliaDeviceASUS desktopOperating SystemWindows 10 My Question or IssueAfter I upgraded to Premium some albums and artists I had previously been playing on the free version have either disappeared or if I can see them will not pl...

Casual Listener

Plan Premium Country Australia Device ASUS desktop Operating System Windows 10   My Question or Issue After I upgraded to Premium some albums and artists I had previously been playing ...

nhoughton53

Casual Listener

317 Views

2 replies

0 likes

  • 317 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Problem playing some explicit content

PlanPremiumCountryChileOperating SystemWindows 10 My Question or IssueI have explicit content enabled to be played and I still can't play it.

Casual Listener

Plan Premium Country Chile Operating System Windows 10   My Question or Issue I have explicit content enabled to be played and I still can't play it.

Dian

Spotify Legend

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song disappeared, doesn't show artist or song name

Country: CanadaOn one of my playlists, the first song in the playlist now just shows that it's a song by various artists. When I click on it, it sends me to some page with a million other songs. I'm just wondering what the song name is at least so I ...

Music Fan

  Country: Canada On one of my playlists, the first song in the playlist now just shows that it's a song by various artists.  When I click on it, it sends me to some page with a million o...

Kaitrosebd

Newbie

5767 Views

15 replies

1 likes

  • 5767 Views
  • 15 replies
  • 1 likes

Superuser Contribution Los Lobos

Hey, Los Lobos' album Tin Can Trust is not on Spotify. Fix it please Spotify!

Newbie

Hey, Los Lobos' album Tin Can Trust is not on Spotify.  Fix it please Spotify!

OscarDC

Moderator

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover art with white frames/ borders

My Question or IssueIs it true that cover art with white frames/borders are not allowed on editorial playlists?

Casual Listener

My Question or Issue Is it true that cover art with white frames/borders are not allowed on editorial playlists?

Dian

Spotify Legend

1701 Views

3 replies

1 likes

  • 1701 Views
  • 3 replies
  • 1 likes

Spotify does not update the artist's songs. Why??????

Spotify deleted the "This is Hillsong United" playlist. Why is that? He made another playlist, but lost all followers and this new playlist is abandoned. That's making the fans sad. I'm premium user and do you do that??

Casual Listener

Spotify deleted the "This is Hillsong United" playlist. Why is that? He made another playlist, but lost all followers and this new playlist is abandoned. That's making the fans sad. I'm premium user ...

geovanebento

Roadie

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist deleted by spotify

Can someone explain to me why I delete a playlist? They always tell me that the reason is We have found the following content to be in violation of our content police, but really, why is that? it's just a playlist that doesn't get any benefit from it...

Regular

Can someone explain to me why I delete a playlist? They always tell me that the reason is We have found the following content to be in violation of our content police, but really, why is that? it's j...

Eni

Moderator

1166 Views

9 replies

0 likes

  • 1166 Views
  • 9 replies
  • 0 likes

panic! at the disco unplayable (us)

since i made my account back in 2020 p!atd has been unplayable? it happens with both free and premium and it really sucks bc i love their stuff. if i try to play it on desktop (windows) it says that i have to enable it in the spotify mobile app but i...

Casual Listener

since i made my account back in 2020 p!atd has been unplayable? it happens with both free and premium and it really sucks bc i love their stuff. if i try to play it on desktop (windows) it says that ...

nootlethedoor

Casual Listener

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sexy sounds on Family Plan???

My 12 y/o daughter noticed that in many of her anime sounds there are some that are sexy sounds, moans and even **bleep** sounds. How is this allowed on Family plan???

Visitor

My 12 y/o daughter noticed that in many of her anime sounds there are some that are sexy sounds, moans and even **bleep** sounds. How is this allowed on Family plan???

Alex

Spotify Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Creating playlists for employees

hi,I’m hoping someone can help. I work in internal comms and was wondering how I’d go about creating weekly playlists for employees to help with engagement? Can I use a normal Spotify account and am I ok to share internally with employees?

Visitor

hi, I’m hoping someone can help. I work in internal comms and was wondering how I’d go about creating weekly playlists for employees to help with engagement? Can I use a normal Spotify account and a...

Alex

Spotify Legend

1207 Views

1 replies

0 likes

  • 1207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Elton John's Sleeping with the Past album not available in Canada?

PlanPremiumCountryCanada i was wondering why Elton John's Sleeping with the Past album is not available on Spotify in Canada. It's available on other streaming platforms. Thanks

Regular

Plan Premium Country Canada   i was wondering why Elton John's Sleeping with the Past album is not available on Spotify in Canada. It's available on other streaming platforms.   Than...

jnowlan

Regular

1374 Views

6 replies

0 likes

Elton John
  • 1374 Views
  • 6 replies
  • 0 likes

Superuser Contribution Our Debut Album Is Being Shown As A Solo Album From Our Members Instead Of Our Group Name.

Greetings. Our band Da.Loca and Melo recently released our album Once Upon A Time In Chicago. Instead of being listed under our name i.e. Ashford and Simpson, our record label and distributor said they could not list it like that and therefore it was...

Visitor

Greetings.   Our band Da.Loca and Melo recently released our album Once Upon A Time In Chicago. Instead of being listed under our name i.e. Ashford and Simpson, our record label and distributo...

Elena

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Why has my playlist been continuously taken down?

For months my playlist has been continuously taken down for "content policy violations". The automated emails I receive notifying me do not suggest what the problem actually is. I have tried reaching out to no response. This occurs several times a da...

Visitor

For months my playlist has been continuously taken down for "content policy violations". The automated emails I receive notifying me do not suggest what the problem actually is. I have tried r...

guimattoso

Casual Listener

1494 Views

5 replies

2 likes

  • 1494 Views
  • 5 replies
  • 2 likes

Superuser Contribution 30 minutes of commercial free music not working

I’m getting commercials approximately every three songs. It’s certainly not 30 minutes commercial-free. How can Spotify fix this issue?

Visitor

I’m getting commercials approximately every three songs. It’s certainly not 30 minutes commercial-free. How can Spotify fix this issue?

Alex

Spotify Legend

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes