Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 58110 Views
  • 46 replies
  • 105 likes
  • 58110 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 271000 Views
  • 2353 replies
  • 1921 likes
  • 271000 Views
  • 2353 replies
  • 1921 likes

Superuser Contribution Locked Podcast for Plan Manager but available for Plan Member

PlanPremium CountryUSA Deviceplan manager - iPhone 13 Proplan member - Samsung Operating SystemiOS 17.2.1android My Question or IssueI’m the Plan Manager and use an iPhone while my partner is listed as a plan member on my account using an android pho...

  • Casual Listener
  •   Plan Premium   Country USA   Device plan manager - iPhone 13 Pro plan member - Samsung   Operating System iOS 17.2.1 android    My Question or Issue I’...
  • Ivelina
  • Moderator
  • 335 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 335 Views
  • 5 replies
  • 0 likes

Superuser Contribution Endless YouTube videos on Spotify

PlanPremium familyCountry Device(iPhone 12Operating System(iOS 16) My Question or IssueWe are using the family plan and my 11 year old have a normal account for his music listening. His account on his iPhone is governed by me and he can’t use his pho...

  • Newbie
  • Plan Premium family Country   Device (iPhone 12 Operating System (iOS 16)   My Question or Issue We are using the family plan and my 11 year old have a normal account for his musi...
  • Ellafrenning
  • Visitor
  • 251 Views
  • 2 replies
  • 1 likes
  • 251 Views
  • 2 replies
  • 1 likes

Superuser Contribution No download option in Premium

I have a Premium Individual plan and I have no download option anywhere in the app.

  • Visitor
  • I have a Premium Individual plan and I have no download option anywhere in the app.
  • Ri26
  • Visitor
  • 508 Views
  • 4 replies
  • 0 likes
  • 508 Views
  • 4 replies
  • 0 likes

Superuser Contribution Canadian Content is Lacking

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere are several Canadian Bands who had relatively successful hits in Canada, possibly throu...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There a...
  • Joan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY KEEPS REMOVING SONGS FROM MY PLAYLISTS, EVEN WHEN THEY ARE STILL ON THE SERVER!!!!!!!

STOP IT! It's IRRITATING as **bleep** when I'm consistently paying for this membership, and I continually find songs disappearing off my playlists, while they are still available on Spotify. Spotify keeps pushing certain artists. I see this with the ...

  • Newbie
  • STOP IT! It's IRRITATING as **bleep** when I'm consistently paying for this membership, and I continually find songs disappearing off my playlists, while they are still available on Spotify. Spotify ...
  • Unnarben
  • Casual Listener
  • 47537 Views
  • 54 replies
  • 53 likes
  • 47537 Views
  • 54 replies
  • 53 likes

Superuser Contribution Playlist hour

PlanPremiumCountry DeviceComputerOperating SystemWindows 11 My Question or IssueI want to planned all my musical day with playlistExample, at 11am i want to automatically listen playlist 1, at 2pm i want to automatically listen playlist 2, etc...

  • Newbie
  • Plan Premium Country   Device Computer Operating System Windows 11   My Question or Issue I want to planned all my musical day with playlist Example, at 11am i want to automatica...
  • Eni
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to fix inconsistent titles in Japanese songs?

PlanPremiumCountryUnited KingdomDevicePC ClientOperating SystemWindows 10 My Question or IssueSometimes the title uses the Japanese characters, sometimes it uses "roman characters"/romaji.I speak Japanese and I use it to identify my songs, so the inc...

_0-1685779567796.png
  • Regular
  • Plan Premium Country United Kingdom Device PC Client Operating System Windows 10   My Question or Issue Sometimes the title uses the Japanese characters, sometimes it uses "roman c...
  • iyankoo
  • Visitor
  • 769 Views
  • 2 replies
  • 1 likes
  • 769 Views
  • 2 replies
  • 1 likes

Unable to play BBC Podcasts in Tesla/Spotify app

PlanPremiumCountry UK DeviceTesla Model YOperating SystemTesla My Question or IssueI can only access BBC podcasts ( Chequered Flag / Tech life) through Spotify in my Tesla because there is no Sounds app. However when I go to play an episode the BBC e...

  • Newbie
  • ...hone ). Popular consensus is this may be because Tesla use a sim purchased in the Netherlands to supply the data plan. I also understand the BBC has country limits. But this is UK content trying t...
  • simonhudson
  • Casual Listener
  • 1739 Views
  • 8 replies
  • 3 likes
  • 1739 Views
  • 8 replies
  • 3 likes

Superuser Contribution Chipinkos - Girlfriend metadata

The credited as "Girlfriend" and attributed to "Chipinkos" actually is named "X Girlfriend" by and the actual artists are Zola (feat. Maduvha), from the album "Bhambatha", 2004. Chipinkos had nothing to do about this song. https://www.discogs.com/rel...

  • Newbie
  • The credited as "Girlfriend" and attributed to "Chipinkos" actually is named "X Girlfriend" by and the actual artists are Zola (feat. Maduvha), from the album "Bhambatha", 2004. Chipinkos had nothing...
  • Maria
  • Moderator
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Certain songs have disappeared and are no longer available. What happened?

Certain songs are gone. Case in point, "A Little Bit of Bad" by NRBQ and "The Sun Ain't Gonna Shine Anymore" by The Walker Brothers. Any clue??

  • Newbie
  • Certain songs are gone.  Case in point, "A Little Bit of Bad" by NRBQ and "The Sun Ain't Gonna Shine Anymore" by The Walker Brothers.   Any clue??
  • 12164756607
  • Casual Listener
  • 27905 Views
  • 25 replies
  • 1 likes
  • Web Player
  • 27905 Views
  • 25 replies
  • 1 likes

Missing songs from the English Band "Depeche Mode"

Hello,Listening to the songs of the English music band called "Depeche Mode" on Spotify I notice that the 2 following songs are missing:1) "Personal Jesus [Kazan Cathedral Mix]" from the Remixes compilation album "Electrospective (Remix Album)"2) "Ph...

  • Regular
  • Hello, Listening to the songs of the English music band called "Depeche Mode" on Spotify I notice that the 2 following songs are missing: 1) "Personal Jesus [Kazan Cathedral Mix]" from the Remixes ...
  • Noah
  • Spotify Star
  • 748 Views
  • 1 replies
  • 0 likes
  • missing songs
  • 748 Views
  • 1 replies
  • 0 likes

Superuser Contribution vocals missing on track

the song that i have been listening to for years suddenly has no more vocals and all i can hear is the instrument, i checked other songs of this artist assuming its a copyright/licensing issue but the other tracks seem to be playing okay. heres the l...

  • Visitor
  • the song that i have been listening to for years suddenly has no more vocals and all i can hear is the instrument, i checked other songs of this artist assuming its a copyright/licensing issue but th...
  • Joan
  • Moderator
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Missing songs on an album

I'm trying to listen to the song Can't Take My Eyes off of you, right? I go to the Jersey Boys soundtrack, and it's not there. What's with that? Why is that not included? I know it should be. I've listened to the song before on the same album. Why is...

  • Newbie
  • I'm trying to listen to the song Can't Take My Eyes off of you, right? I go to the Jersey Boys soundtrack, and it's not there. What's with that? Why is that not included? I know it should be. I've li...
  • Noah
  • Spotify Star
  • 958 Views
  • 1 replies
  • 5 likes
  • 958 Views
  • 1 replies
  • 5 likes

Superuser Contribution Missing the daily mixes!

PlanPremiumCountryUSA DeviceiPhone 12 My Question or IssueI miss the daily mixes so much! That was my primary way of listening to Spotify for awhile and I don’t get the same good recommendations from the DJ or the daylist. I like the daylist sometime...

  • Visitor
  • Plan Premium Country USA   Device iPhone 12   My Question or Issue I miss the daily mixes so much! That was my primary way of listening to Spotify for awhile and I don’t get the sa...
  • vlant
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Stop removing content!

I like music, I like to have access to the music I like. So to scroll down my liked list to see numerous songs blackout out and unavailable its more than frustrating, it's pushing me to decide to stop paying you monthly to bring me what your not brin...

  • Regular
  • ...top paying you monthly to bring me what your not bringing me and go buy my music right out so you can't take back what I've paid for. So yeah my idea is simple, stop removing content from your the s...
  • Noah
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Premium Audiobooks in New Zealand

PlanFamily PremiumCountryNew Zealand DeviceSamsung Galaxy S10Operating SystemNot sure My Question or IssueI am the family plan manager for our family premium subscription and the audiobooks are all locked. Is this feature not available in New Zealand...

  • Newbie
  • Plan Family Premium Country New Zealand  Device Samsung Galaxy S10 Operating System Not sure   My Question or Issue I am the family plan manager for our family premium subscriptio...
  • davio10
  • Visitor
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing Vocals in Song

Weird issue here. I'm hoping someone can explain what's happening and maybe who I could contact.So a few months ago, I heard this amazing song on the radio called Boa Noite by Karol Conka (sorry, don't know how to make an accent on reddit.). I. love....

  • Newbie
  • Weird issue here. I'm hoping someone can explain what's happening and maybe who I could contact. So a few months ago, I heard this amazing song on the radio called Boa Noite by Karol Conka (sorry,...
  • ashelton
  • Visitor
  • 1018 Views
  • 2 replies
  • 0 likes
  • 1018 Views
  • 2 replies
  • 0 likes

Why does audio stop after 10 seconds, on the minority of songs that play?

A friend created two playlists. I listened to them on spotify free. I upgraded to spotify premium today, and most tracks don't play at all now, and the rest play for exactly 10 seconds and then go silent. I tried with two different web browsers, and ...

  • Visitor
  • A friend created two playlists. I listened to them on spotify free. I upgraded to spotify premium today, and most tracks don't play at all now, and the rest play for exactly 10 seconds and then go si...
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes