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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61668 Views
  • 47 replies
  • 106 likes
  • 61668 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 289021 Views
  • 2353 replies
  • 1939 likes
  • 289021 Views
  • 2353 replies
  • 1939 likes

Superuser Contribution Can’t play “ Le Risque” by King Gizzard and the Lizard Wizard

This specific song won’t play from my iOS mobile app. I don’t get any error message. I have not tried from desktop app or web player. There is a Reddit post with several others having the same exact problem for this specific song today. Reddit thread...

  • Casual Listener
  • This specific song won’t play from my iOS mobile app. I don’t get any error message. I have not tried from desktop app or web player. There is a Reddit post with several others having the same exact ...
  • OscarDC
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play a track

Hello, I found a track on Shazam which brought me to the same track on Spotify, but I can't play it: I can "see" it, I can see the album it is taken from, but I can't play it.Can somebody help me? Here is the track:https://open.spotify.com/intl-it/tr...

  • Newbie
  • Hello, I found a track on Shazam which brought me to the same track on Spotify, but I can't play it: I can "see" it, I can see the album it is taken from, but I can't play it. Can somebody help me? ...
  • Novy
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution .hack//GAME MUSIC Perfect Collection

This series is a masterpiece lost to time and it's a shame that the later games (G.U.) has its OST on Spotify but NOT the original saga! Can you believe it? I certainly cannot believe it! I know someone up there at Spotify loves this series as much a...

  • Casual Listener
  • This series is a masterpiece lost to time and it's a shame that the later games (G.U.) has its OST on Spotify but NOT the original saga!  Can you believe it? I certainly cannot believe it! &...
  • Yordan
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is "The tracks on this release are not available warning" showing?

On all Dua Lipa media I try to access I get this warning on both my iPhone and desktop computer. Dua Lipa songs that I had downloaded in playlists play without a problem. Other people have shown me their profiles and they are not having this issue. I...

  • Visitor
  • On all Dua Lipa media I try to access I get this warning on both my iPhone and desktop computer. Dua Lipa songs that I had downloaded in playlists play without a problem. Other people have shown me t...
  • AlePerez
  • Casual Listener
  • 1021 Views
  • 3 replies
  • 0 likes
  • 1021 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Presale Concert Tickets

Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included: Access to presale tickets for upcoming concerts. Access to exclusive merch items not available anywhere else. ...

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  • Spotify
  • Spotify
  • Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included: Access to presale tickets for upcoming concerts. Acce...
  • Not applicable
  • 760185 Views
  • 359 replies
  • 37 likes
  • 760185 Views
  • 359 replies
  • 37 likes

Upload response "Something went wrong and we couldn’t post your Canvas.".

Im trying to upload a short video to canvas - format, length, size etc. all correct with no error messages. It allows me progress to T&C's, I agree and push the CTA 'Post'Next thing this same error message comes up "Something went wrong and we couldn...

  • Casual Listener
  • Im trying to upload a short video to canvas - format, length, size etc. all correct with no error messages. It allows me progress to T&C's, I agree and push the CTA 'Post' Next thing this same...
  • 248_Jmoss
  • Visitor
  • 2313 Views
  • 4 replies
  • 2 likes
  • 2313 Views
  • 4 replies
  • 2 likes

Superuser Contribution Album Picks Disappeared

PlanPremiumCountryUSADeviceWindows Computer & Android phoneOperating System?? My Question or IssueI made a post about this earlier and it was MOVED by a moderator to another topic of people just asking questions about album picks. Which wasn't really...

  • Casual Listener
  • Plan Premium Country USA Device Windows Computer & Android phone Operating System ??   My Question or Issue I made a post about this earlier and it was MOVED by a moderator to anot...
  • Eni
  • Moderator
  • 221 Views
  • 2 replies
  • 1 likes
  • 221 Views
  • 2 replies
  • 1 likes

Bot Playlists

Hello,someone put one of my songs on their spotify playlist. I then became suspicious when the number of followers increased extremely in a short time. I suspect that it was a bot playlist (but i don't know for sure because im not an expert for that)...

  • Roadie
  • Hello, someone put one of my songs on their spotify playlist. I then became suspicious when the number of followers increased extremely in a short time. I suspect that it was a bot playlist (but i d...
  • pianotpot
  • Casual Listener
  • 3683 Views
  • 3 replies
  • 3 likes
  • 3683 Views
  • 3 replies
  • 3 likes

Song being botted?

Hi all, Ive already emailed spotify for artists but I figured id ask here too.Im a very small artist, I usually have around 6-7 listeners at once, maybe a maximum of 15? This morning I woke up and I seem to have a steady "120 people currently listeni...

  • Casual Listener
  • Hi all,    Ive already emailed spotify for artists but I figured id ask here too. Im a very small artist, I usually have around 6-7 listeners at once, maybe a maximum of 15?   Thi...
  • pianotpot
  • Casual Listener
  • 5917 Views
  • 19 replies
  • 7 likes
  • 5917 Views
  • 19 replies
  • 7 likes

Superuser Contribution Which Distributor for uploading Field recordings, noises etc.?

Hi,i was wondering how to upload my fieldrecordings, White Noise etc. on Spotify. Yesterday Distrokid says they reject Noises and field recordings. There are so many tracks on Spotify like Noises, Rain, Wind, Pink Noise etc.Is there a chance for me t...

  • Newbie
  • Hi, i was wondering how to upload my fieldrecordings, White Noise etc. on Spotify. Yesterday Distrokid says they reject Noises and field recordings. There are so many tracks on Spotify like Noises, ...
  • sheriffddue
  • Casual Listener
  • 2636 Views
  • 6 replies
  • 0 likes
  • 2636 Views
  • 6 replies
  • 0 likes

Green River Cover that was removed

Does anyone know the artist who had the awesome Creedence Clearwater Green River cover?!?!?! It had to have been removed in the past couple of months, please HELP!!!!

  • Casual Listener
  • Does anyone know the artist who had the awesome Creedence Clearwater Green River cover?!?!?! It had to have been removed in the past couple of months, please HELP!!!!
  • Shortsinseattle
  • Newbie
  • 1955 Views
  • 6 replies
  • 0 likes
  • 1955 Views
  • 6 replies
  • 0 likes

Why is the S.O.S Band not on Spotify ?!

A few years ago the S.O.S. Band’s discography was taken off of Spotify .They have a few live songs and a couple EPs. They are a prolific band with incredible music and quite honestly I listened to their music every day. I have tried to reach out to S...

  • Casual Listener
  • A few years ago the S.O.S. Band’s discography was taken off of Spotify . They have a few live songs and a couple EPs.   They are a prolific band with incredible music and quite honestly I lis...
  • JaCbill63
  • Casual Listener
  • 2312 Views
  • 5 replies
  • 6 likes
  • 2312 Views
  • 5 replies
  • 6 likes

Solved!! Sings removed from Spotify

PlanPremiumCountryThe Netherlands My Question or Issue Hi,l’ve noticed a strange thing here on Spotify; on certain albums Spotify removed part of the songs, listed on these albums. For example, the album This left feels right from Bon Jovi from 2003 ...

  • Casual Listener
  • Plan Premium Country The Netherlands    My Question or Issue   Hi, l’ve noticed a strange thing here on Spotify; on certain albums Spotify removed part of the songs, listed on ...
  • Manutan
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobooks limited to one device?

PlanPremium Family (plan manager)CountryUSA My Question or IssueI seem to not be able to play audiobooks on multiple devices. I've already tried signing in and out over and over, putting the devices on the same wifi network so they'll sync together, ...

  • Newbie
  • Plan Premium Family (plan manager) Country USA   My Question or Issue I seem to not be able to play audiobooks on multiple devices. I've already tried signing in and out over and over, put...
  • Vasil
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how long does it take to determine your favorite artist?

I got a new phone two weeks ago and I downloaded spotify. I've been listening a lot, but I was wondering how long does it take for Spotify to have a favorite artist section?

  • Newbie
  • I got a new phone two weeks ago and I downloaded spotify. I've been listening a lot, but I was wondering how long does it take for Spotify to have a favorite artist section?
  • Joan
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution It's your 'Flaming Duty'

Please, please, please, make Madcap's Flaming Duty - Album by Tangerine Dream from 2007 available to listen to. URL: https://open.spotify.com/album/1Y0nLqxJMWX663ByfjiBmmThanksTony, Australia, Premium Family member since 2017

  • Casual Listener
  • Please, please, please, make Madcap's Flaming Duty - Album by Tangerine Dream from 2007 available to listen to. URL: https://open.spotify.com/album/1Y0nLqxJMWX663ByfjiBmm Thanks Tony, Australi...
  • wa_tony
  • Casual Listener
  • 296 Views
  • 5 replies
  • 0 likes
  • 296 Views
  • 5 replies
  • 0 likes

Superuser Contribution songs missing/removed from playlist(s)

Planpremium accountCountryUSADevicesSamsung Galaxy s22 and Lenovo PCOperating Systemwindows 11 My Question or Issuehas anyone else noticed that songs are disappearing from your playlist(s) without you removing them? I was looking for songs that I was...

  • Newbie
  • Plan premium account Country USA Devices Samsung Galaxy s22 and Lenovo PC Operating System windows 11   My Question or Issue has anyone else noticed that songs are disappearing from yo...
  • Yordan
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution why can't I listen to Rave On by John Mellencamp

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play/share songs live on different accounts

Say you are on the train with a friend but want to listen and share the same music at the same time but using your own earphones? Or you and your friends in different towns want to listen to a live curated playlist together? Is there a way to sync up...

  • Visitor
  • Say you are on the train with a friend but want to listen and share the same music at the same time but using your own earphones?   Or you and your friends in different towns want to listen to...
  • Eni
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Included in Premium" audiobooks

How do I find "included in Premium" audiobooks by searching rather than looking at books individually only to find they are not included?

  • Casual Listener
  • How do I find "included in Premium" audiobooks by searching rather than looking at books individually only to find they are not included?  
  • Myrzopyrzo
  • Visitor
  • 12402 Views
  • 13 replies
  • 1 likes
  • 12402 Views
  • 13 replies
  • 1 likes