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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 51506 Views
  • 46 replies
  • 105 likes
  • 51506 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • phxkrausehouse
  • Roadie
  • 215946 Views
  • 2343 replies
  • 1857 likes
  • 215946 Views
  • 2343 replies
  • 1857 likes

Superuser Contribution Sleep app

Sleep app appeared from nowhere and keeps switching itself on how do i remove it

  • Visitor
  • Sleep app appeared from nowhere and keeps switching itself on how do i remove it   
  • Alex
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocked Artists issue with suggested songs

PlanFreeCountryGermany DeviceSamsung Galaxy A32Operating SystemAndroid 13 My Question or IssueWhenever I play any artists album or compilation, it occurs that Spotify plays songs from an artists that I've already blocked before. Also Spotify plays so...

  • Casual Listener
  • Plan Free Country Germany   Device Samsung Galaxy A32 Operating System Android 13   My Question or Issue Whenever I play any artists album or compilation, it occurs tha...
  • Alex
  • Moderator
  • 256 Views
  • 5 replies
  • 0 likes
  • 256 Views
  • 5 replies
  • 0 likes

Localised Ads playing on podcasts while removing the podcast’s individual ads/sponsors while on Prem

Plan - Duo PremiumCountry - Australia Device - IPhone 11Operating System - iOS 16 My Question or IssueThe only podcast I’d been listening to up until recently was Distractible, it had individually made sponsored breaks that were always interesting an...

  • Visitor
  • ...ince the release of the video exclusive content - I’ve not heard the sponsors made by the creators of said podcasts. Instead, I’ve been receiving localised ads on banks, car brands and the like. This c...
  • Fallenangelcas98
  • Newbie
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Solved!! Abundance of Remix/Live/Demo versions of songs on Release Radar

Morning all, Has anyone else noticed the Release Radar seems to be disproportionately full of remixes, live tracks and demos for the last couple of weeks?They're not things I particularly listen to, so not sure why Spotify has suddenly started recomm...

  • Music Fan
  •   Morning all,   Has anyone else noticed the Release Radar seems to be disproportionately full of remixes, live tracks and demos for the last couple of weeks? They're not things I parti...
  • restlessdesign1
  • Newbie
  • 1792 Views
  • 4 replies
  • 6 likes
  • 1792 Views
  • 4 replies
  • 6 likes

Superuser Contribution Spotify forgets where it was up to in a playlist

PlanPremiumCountryAustraliaDevice(iPhone 13)Operating System(16.4.1 (a)) My Question or IssueSpotify is forgetting which song I was up to in a playlist, even when reopening the App in less than an hour later. For eg. I start listening to my Discover ...

  • Music Fan
  • Plan Premium Country Australia Device (iPhone 13) Operating System (16.4.1 (a))   My Question or Issue Spotify is forgetting which song I was up to in a playlist, even when reopening t...
  • ralfy
  • Music Fan
  • 164 Views
  • 2 replies
  • 0 likes
  • Forgets place in playlist
    loses place
    restarts playlist
  • 164 Views
  • 2 replies
  • 0 likes

When I play one of my playlists or album only the first song is played

PlanPremiumCountryDKDevicePC or mobileOperating SystemWindows 10 or Android My Question or IssueWhen I play one of my playlists or album only the first song is played. The following songs are other type of musi. Started a few days ago. Restarted app ...

  • Casual Listener
  • Plan Premium Country DK Device PC or mobile Operating System Windows 10 or Android   My Question or Issue When I play one of my playlists or album only the first song is played. The fo...
  • Pascal1004
  • Music Fan
  • 275 Views
  • 6 replies
  • 1 likes
  • 275 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Copyrights Infringement Of My Personally Curated Playlist

I have curated a public playlist for myself with the name "English Tops Hits Of All Time" which gained sudden popularity and now has over 200,000 likes. Many artists wanted me to add their songs in the playlist, but due to personal reasons, I refused...

  • Casual Listener
  • I have curated a public playlist for myself with the name "English Tops Hits Of All Time" which gained sudden popularity and now has over 200,000 likes. Many artists wanted me to add their songs in t...
  • Jazzwhatever
  • Community Legend
  • 366 Views
  • 6 replies
  • 1 likes
  • Copyright infringement
    false reporting
    Playlists
  • 366 Views
  • 6 replies
  • 1 likes

ATOLL groupe de rock progressif français incontournable

Bonjour.Merci de me faire savoir comment proposer à Spotify des disques incontournablespar exemple concernant le groupe ATOLL, il n'y a que leur dernier qui hélas est loin d'être le meilleur. Leurs albums essentiels comme : "Musiciens Magiciens", "l'...

  • Visitor
  • Bonjour. Merci de me faire savoir comment proposer à Spotify des disques incontournables par exemple concernant le groupe ATOLL, il n'y a que leur dernier qui hélas est loin d'être le meilleur. Leu...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Why is part of the album Snow Patrol not available?

Album: Wildness (Deluxe)Group: Snow PatrolWhy can I only listen to some of the songsLink to album: https://open.spotify.com/album/7CGzC8FDgpAMyp36T7yyEaWhy when I look at all the albums of the group, then this album is not there at all?https://open.s...

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  • Casual Listener
  • Album: Wildness (Deluxe) Group: Snow Patrol Why can I only listen to some of the songs Link to album: https://open.spotify.com/album/7CGzC8FDgpAMyp36T7yyEa Why when I look at all t...
  • dinomight
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Crimean Tatar language

I'm using Spotify in Ukraine, and a lot of crimean tatars using it around the world, please add Crimean Tatar language!

  • Casual Listener
  • I'm using Spotify in Ukraine, and a lot of crimean tatars using it around the world, please add Crimean Tatar language!
  • SL119
  • Casual Listener
  • 201 Views
  • 2 replies
  • 1 likes
  • 201 Views
  • 2 replies
  • 1 likes

Superuser Contribution Camel Albums Disappeared

Hey Spotify,For years, you did not upload Camel's Rajaz album and other great ones.And today, you removed the Stationary Traveller, Nude, Camel(Remastered), Moonmadness, Rainbow's End - A Camel Anthology 1973 - 1985, Nude(Extended Edition).You should...

  • Casual Listener
  • Hey Spotify, For years, you did not upload Camel's Rajaz album and other great ones. And today, you removed the Stationary Traveller, Nude, Camel(Remastered), Moonmadness, Rainbow's End - A Cam...
  • marcellocoura
  • Visitor
  • 12766 Views
  • 35 replies
  • 91 likes
  • Arista Records
    Camel
    Deram Records
    MCA Inc.
    MCA Records
    progressive rock
    RockDecca Records
  • 12766 Views
  • 35 replies
  • 91 likes

Solved!!Superuser Contribution Mistaken information in artist's profile

PremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The photograph and the information included in the profile linked below are completely alien to t...

  • Regular
  • Premium Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The photograph and t...
  • Alex
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong translation of the recommended list on the home page

PlanPremiumCountryChinaDeviceOneplus 7TOperating SystemAndroid Q My Question or IssueBasically, I set the language to simple Chinese in settings. On the home page, I found that text titled Jazz Horns is wrongly translated. In the Chinese version, Jaz...

  • Casual Listener
  • Plan Premium Country China Device Oneplus 7T Operating System Android Q   My Question or Issue Basically, I set the language to simple Chinese in settings. On the home page, I found th...
  • z1645444
  • Casual Listener
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Superuser Contribution Violent Tropes by Bent is wrongly posted on another older group called Bent

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credits impersonating artists

I recently noticed a song and album credited to artists not related (mostly because of completely different style). It's annoying because this is probably done to boost play time, and this songs appear unwanted in my Release Radar. https://open.spoti...

  • Casual Listener
  • ...eing impersonated).   Other fishy details include the content cover (pitch black, with only the song/album name and not mentioning any artists) and the fact that credits are "self-reported" by t...
  • Joan
  • Moderator
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

Solved!! Do artists get paid for offline listening?

I download all my music that I don't pay for (streaming) to my phone, because who wants to constantly use data. I'm also a music producer with content on streaming services. Am I getting paid for offline listens for the millions of people who might s...

  • Regular
  • I download all my music that I don't pay for (streaming) to my phone, because who wants to constantly use data.   I'm also a music producer with content on streaming services. Am I getting p...
  • gabrieleqcq
  • Visitor
  • 16485 Views
  • 4 replies
  • 1 likes
  • 16485 Views
  • 4 replies
  • 1 likes

Superuser Contribution I have a Spotify message that keeps popping upon my Mac

My Spotify app on my MAC keeps showing me a window telling me, that Spotify wants to make changes on my app, but when I type my usernumber and kode in the window nothing happens, So this window just keeps popping up again and again. I have tried to c...

  • Casual Listener
  • My Spotify app on my MAC keeps showing me a window telling me, that Spotify wants to make changes on my app, but when I type my usernumber and kode in the window nothing happens, So this window just ...
  • Lyubka
  • Moderator
  • 309 Views
  • 6 replies
  • 0 likes
  • 309 Views
  • 6 replies
  • 0 likes

Superuser Contribution Glitch while listening in a group session

PlanPremiumCountryGermanyDeviceiPhone 13, Samsung Galaxy S22Operating SystemiOS, Android My Question or Issue Hey spotify Team,I’ve got a problem with the group session, some of my friends or myself get kicked out while we listening together in a ses...

  • Newbie
  •   Plan Premium Country Germany Device iPhone 13, Samsung Galaxy S22 Operating System iOS, Android    My Question or Issue   Hey spotify Team, I’ve got a problem wit...
  • Eni
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spam in Release Radar

Recently I've noticed tracks that are accredited to multiple artists that I follow appearing in my Discover Weekly and Release Radar playlists. These tracks are not by any of the artists listed, I believe this is some kind of spam that is used to get...

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  • Newbie
  • Recently I've noticed tracks that are accredited to multiple artists that I follow appearing in my Discover Weekly and Release Radar playlists.   These tracks are not by any of the artist...
  • colbuhl
  • Newbie
  • 449 Views
  • 4 replies
  • 2 likes
  • Discovery & Promo
  • 449 Views
  • 4 replies
  • 2 likes