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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Explicit content

It's great to hear music as the artist intended it to be heard, this means Spotify can sometimes include explicit content. We recommend looking out for the EXPLICIT tag on any releases (E on the web player).Note: Our explicit content tags are applied...

  • Community Manager
  • Community Manager
  • geovanebento
  • Rising Star 1
  • 57413 Views
  • 84 replies
  • 38 likes
  • 57413 Views
  • 84 replies
  • 38 likes

Solved!! Presale Concert Tickets

Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included: Access to presale tickets for upcoming concerts. Access to exclusive merch items not available anywhere else. ...

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  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 647716 Views
  • 358 replies
  • 35 likes
  • 647716 Views
  • 358 replies
  • 35 likes

I want an artist/ song on Spotify.

Many folks in the Community have requested certain tracks, albums or artists be added to Spotify. The reality is that we would like to have all the world's music available on Spotify. Therefore, anything which we have the right to upload and has been...

  • Spotify
  • Spotify
  • 116765 Views
  • 0 replies
  • 295 likes
  • 116765 Views
  • 0 replies
  • 295 likes

Stop recommended songs from automatically playing on playlists

I'm finding it increasingly frustrating that Spotify automatically plays recommended songs on my playlist. They usually have nothing to do with the playlist i have created for a specific reason! I should be able to choose whether i play them or not, ...

  • Newbie
  • I'm finding it increasingly frustrating that Spotify automatically plays recommended songs on my playlist. They usually have nothing to do with the playlist i have created for a specific reason! I sh...
  • 434426
  • Newbie
  • 12579 Views
  • 5 replies
  • 0 likes
  • 12579 Views
  • 5 replies
  • 0 likes

cover of "hole in my heart" by gavin james

Hi! Sometime this year I had a song in one of my playlists called hole in my heart, turns out it must have been a cover since the original by Gavin James is not my version. The one I had was more powerful and with a heavier beat, kind of in the style...

  • Casual Listener
  • Hi!  Sometime this year I had a song in one of my playlists called hole in my heart, turns out it must have been a cover since the original by Gavin James is not my version. The one I had ...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Certain songs have disappeared and are no longer available. What happened?

Certain songs are gone. Case in point, "A Little Bit of Bad" by NRBQ and "The Sun Ain't Gonna Shine Anymore" by The Walker Brothers. Any clue??

  • Newbie
  • Certain songs are gone.  Case in point, "A Little Bit of Bad" by NRBQ and "The Sun Ain't Gonna Shine Anymore" by The Walker Brothers.   Any clue??
  • 1i-uea4_z164g
  • Newbie
  • 6821 Views
  • 6 replies
  • 1 likes
  • Web Player
  • 6821 Views
  • 6 replies
  • 1 likes

Why are two royal republic albums not on here? I asked the band and they thought they were.

I asked the band on twitter why save the nation and most of we are the royal are missing. They didnt know anything about that and think it might be because I live in Ireland. People in the UK and Germany are able to listen to them. Also Ive asked som...

  • Newbie
  • I asked the band on twitter why save the nation and most of we are the royal are missing. They didnt know anything about that and think it might be because I live in Ireland. People in the UK and Ger...
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 1 likes
  • 161 Views
  • 1 replies
  • 1 likes

Wrongly related artists

I have a question concerning my artist profile and its related artists:It happened in the past, that my profile ( https://open.spotify.com/artist/4LdB5rKYjOctZrNmeBCuzT ) was wrongly connected with an artist with a similar name but different writing....

  • Newbie
  • I have a question concerning my artist profile and its related artists: It happened in the past, that my profile ( https://open.spotify.com/artist/4LdB5rKYjOctZrNmeBCuzT ) was wrongly connected wi...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Solved!! Song Missing

You have the album "Moonfire" by Boy and Bear, but it is missing the Song "Blood to Gold". Can you add it? Please and Thank You!

  • Newbie
  • You have the album "Moonfire" by Boy and Bear, but it is missing the Song "Blood to Gold". Can you add it?   Please and Thank You!
  • Jacob
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Kpop singer IU - Last Fantasy Album

Hey Spotify You have a decent number of IU songs but 1 of her really good album is missing from your list! She has 4 studio albums in total and you are missing out on 1 of them. Could you include the "Last Fantasy" album please? It was released on No...

  • Newbie
  • Hey Spotify   You have a decent number of IU songs but 1 of her really good album is missing from your list! She has 4 studio albums in total and you are missing out on 1 of them. Could you in...
  • justafan_1993
  • Newbie
  • 2765 Views
  • 2 replies
  • 10 likes
  • 2765 Views
  • 2 replies
  • 10 likes

New Indie Worship & Contemporary Christian compilation from Worship The Rock

I am the owner of WorshipReady and Worship The Rock. WTR runs a worship / Christian music songwriting contest each year, and this year we added as one of the prizes for the top 12 songs to be included in a compilation album. "Worship The Rock 2017" i...

  • Newbie
  • I am the owner of   WorshipReady   and   Worship The Rock. WTR runs a worship / Christian music songwriting contest each year, and this year we added as one of the prizes for the ...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

spotty radio

You're radio is the worst ever, why would I want to hear something I just thumbs downed again... and again.... and again....??? What is wrong with you, shame on you for ignoring your customers on this one!!! It's a terrible design flaw and well docum...

  • Regular
  • You're radio is the worst ever,  why would I want to hear something I just thumbs downed again... and again.... and again....??? What is wrong with you, shame on you for ignoring your customers ...
  • 293 Views
  • 0 replies
  • 1 likes
  • buttons that don't work
    Radio
    sucks
    Useless
  • 293 Views
  • 0 replies
  • 1 likes

Wrong song titles in an album.

Hello,I'm listening to Rhapsody of Fire for a long time and today I discovered that on one of their albums (The Frozen Tears of Angels) the song titles and artist names are totally different. They are taken from the album "Metal Hymns Vol. 18" as I'v...

  • Casual Listener
  • Hello, I'm listening to Rhapsody of Fire for a long time and today I discovered that on one of their albums (The Frozen Tears of Angels) the song titles and artist names are totally different. They ...
  • 243 Views
  • 0 replies
  • 0 likes
  • Album info
    Desktop
    Windows
  • 243 Views
  • 0 replies
  • 0 likes

Singer for Phantom Of the Opera is not correct.

Hi Spotify, The singer for Phantom of the Opera is not correct. It is supposed to be Michael Crawford not Michael Reed.

  • Casual Listener
  • Hi Spotify,   The singer for Phantom of the Opera is not correct. It is supposed to be Michael Crawford not Michael Reed.    
  • Daddy_Dragon
  • Casual Listener
  • 1195 Views
  • 3 replies
  • 0 likes
  • 1195 Views
  • 3 replies
  • 0 likes

Help, I need to find a song

Hey guys, I am trying to find a song which is stuck in my head for a whole week, but I do not know the lyrics. All I know is that there is word rhytm in chorus, you can dance on it in sexy way and the singer is woman. I think is something new, I have...

  • Newbie
  • Hey guys,    I am trying to find a song which is stuck in my head for a whole week, but I do not know the lyrics. All I know is that there is word rhytm in chorus, you can dance on it in ...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Missing Electric Wizard EP Releases

Just passing along something I noticed, that would be appreciated within their fanbase. Strange because it contains one of their most popular songs, Legalize Drugs and Murder. They spell it with an s, for what it's worth... Legalise Drugs and MurderI...

  • Newbie
  • Just passing along something I noticed, that would be appreciated within their fanbase.     Strange because it contains one of their most popular songs, Legalize Drugs and Murde...
  • Sebasty
  • Spotify Star
  • 765 Views
  • 1 replies
  • 2 likes
  • 765 Views
  • 1 replies
  • 2 likes

Call of Duty: ULTIMATE ROCK PLAYLIST

The ultimate collection of classic rock from th 70's to 90's for you Call of Duty fans that can't stand electronic music. From Led Zeppelin and AC/DC to Rage Against The Machine and Marilyn Manson, this playlist will get you pumped to play Call od Du...

  • Casual Listener
  • The ultimate collection of classic rock from th 70's to 90's for you Call of Duty fans that can't stand electronic music. From Led Zeppelin and AC/DC to Rage Against The Machine and Marilyn Manson, t...
  • 416 Views
  • 0 replies
  • 0 likes
  • call of duty
    call of duty wwii
    Classic Rock
    gaming
    Hard Rock
    PlayStation
    PlayStation4
    Rock
    Spotify
  • 416 Views
  • 0 replies
  • 0 likes

Solved!! PLEASE Add these Songs

Getter- Wat The Frick (not the VIP MIX) Oshi- Ice Tea and Ridin' Round Remix Tre Sera Remix- Reload

  • Newbie
  • Getter- Wat The Frick (not the VIP MIX)   Oshi- Ice Tea and Ridin' Round Remix   Tre Sera Remix- Reload
  • Sebasty
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Dubstep
    Electronic
  • 333 Views
  • 1 replies
  • 0 likes

Remove music style

Hello, I don't know why but i have a lot of "german music" playing in my daily mix and weekly mix, and i really don't like these music. Even if i press dislikes, i always have 1 song out of 4 that is german. How can we erase our settings to start bac...

  • Newbie
  • Hello,   I don't know why but i have a lot of "german music" playing in my daily mix and weekly mix, and i really don't like these music. Even if i press dislikes, i always have 1 song out of ...
  • user-removed
  • Not applicable
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Albums left out of the All Albums on Artist Profile!

I have been a Spotify member for several years now. I've noticed that on some Artist some of the albums have been left out!! The group YES has several albums not showing. The TALK album is one that I would love to have in my collection!! Thank You ve...

  • Newbie
  • I have been a Spotify member for several years now. I've noticed that on some Artist some of the albums have been left out!! The group YES has several albums not showing. The TALK album is one that I...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Like and don't like button for Discover Weekly added in Desktop

I find it great that like and don't like button were added in Desktop for Discover Weekly (not seeing it yet for Release Radar) I hope the devs will continue with these feature and make it available for mobile.

  • Roadie
  • I find it great that like and don't like button were added in Desktop for Discover Weekly (not seeing it yet for Release Radar) I hope the devs will continue with these feature and make it available ...
  • 589 Views
  • 0 replies
  • 2 likes
  • Desktop
    Discover Weekly
  • 589 Views
  • 0 replies
  • 2 likes

Solved!! Hi... I found an artist but...

Hi... I'm new here and i am premium. I have found on this site this artist:Into The Presencehttps://open.spotify.com/album/6rwamZECHmnYPaqCbdkr8lbut when i try to play and download the files, a message appear and tell me that these songs are unavaila...

  • Newbie
  • Hi... I'm new here and i am premium. I have found on this site this artist: Into The Presence https://open.spotify.com/album/6rwamZECHmnYPaqCbdkr8l but when i try to play and download the files, a...
  • TheMysticalG
  • Newbie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes