Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 56398 Views
  • 46 replies
  • 105 likes
  • 56398 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 264087 Views
  • 2353 replies
  • 1919 likes
  • 264087 Views
  • 2353 replies
  • 1919 likes

Followers on Spotify-curated playlists

How can I see how many followers are on a playlist curated by Spotify? I want to know how many followers the "All About Country" playlist has.

  • Casual Listener
  • How can I see how many followers are on a playlist curated by Spotify? I want to know how many followers the "All About Country" playlist has.
  • Jpgchief
  • Spotify Star
  • 965 Views
  • 4 replies
  • 0 likes
  • 965 Views
  • 4 replies
  • 0 likes

Family Premium

saya pengguna baru spotify, dan ingin menggunakan fitur Premium for Family. tapi masalahnya pertama kali saya sign-up tidak ada form untuk adress.dan payment hanya dengan kartu kredit dan itu selalu gagal/error ada kesalahan.please help me..

  • Newbie
  • saya pengguna baru spotify, dan ingin menggunakan fitur Premium for Family. tapi masalahnya pertama kali saya sign-up tidak ada form untuk adress. dan payment hanya dengan kartu kredit dan itu selal...
  • 338 Views
  • 0 replies
  • 0 likes
  • Premium
  • 338 Views
  • 0 replies
  • 0 likes

Music sounds cruncy but the youtube version not.

I listened to this track: spotify:track:1x5sYLZiu9r5E43kMlt9f8 , Symphony from Clean Bandit. The intro sounds really cruncy, and the track sound quality is really bad. If you listen to the youtube version it's very clean: https://www.youtube.com/watc...

  • Casual Listener
  • I listened to this track: spotify:track:1x5sYLZiu9r5E43kMlt9f8 ,  Symphony from Clean Bandit. The intro sounds really cruncy, and the track sound quality is really bad.   If you list...
  • YoramS
  • Casual Listener
  • 701 Views
  • 2 replies
  • 0 likes
  • Desktop
  • 701 Views
  • 2 replies
  • 0 likes

Two artists merged into one listing

Hello! Quite frankly, I'm not sure where to post this, so I'm going to hope someone useful sees it here! That said, under the artist label of Ours there is music from two different bands. One is i a US-based rock band and the other is a France-based ...

  • Newbie
  • Hello!  Quite frankly, I'm not sure where to post this, so I'm going to hope someone useful sees it here! 😉   That said, under the artist label of Ours there is music from two different...
  • 244 Views
  • 0 replies
  • 0 likes
  • Artist Sites
  • 244 Views
  • 0 replies
  • 0 likes

Spotify, thanks for Russian music

Hey there. My main language is Russian, but I talk also Finnish and English. I want to thank you Spotify. I use Premium service for years and I can listen music from my home country. There is no need to buy or download songs, I just can press play an...

  • Visitor
  • Hey there.   My main language is Russian, but I talk also Finnish and English.   I want to thank you Spotify. I use Premium service for years and I can listen music from my home cou...
  • user-removed
  • Not applicable
  • 3255 Views
  • 2 replies
  • 4 likes
  • russian music
  • 3255 Views
  • 2 replies
  • 4 likes

Missing song title

Bei einer Klassik CD (Bruno Philippe & Tanguy de Williencourt - harmonia nova #5) fehlt bei spotify (Premium) ein Stück (Nr. 3), das zwar in der Titelliste aufgeführt ist, aber grau hinterlegt ist, keine Musik enthält und daher nicht abspielbar ist. ...

  • Newbie
  • Bei einer Klassik CD (Bruno Philippe & Tanguy de Williencourt - harmonia nova #5) fehlt bei spotify (Premium) ein Stück (Nr. 3), das zwar in der Titelliste aufgeführt ist, aber grau hinterlegt is...
  • user-removed
  • Not applicable
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Add Parachute - The Way It Was (album)

Hi Kindly help add:Add Parachute - The Way It Was (album)Released on May 17, 2011

  • Newbie
  • Hi Kindly help add: Add Parachute - The Way It Was (album) Released on May 17, 2011
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Annoyance

Hi there! That what playing notification is getting on my nerves. Not that it isn't useful, but i wish there were a close button. Or if i could change it's location on the screen, or how long it displays information. Most of the time it's just on my ...

  • Casual Listener
  • Hi there!     That what playing notification is getting on my nerves. Not that it isn't useful, but i wish there were a close button. Or if i could change it's location on the screen, or...
  • eightyEight
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Solved!! Craig Campbell

Why is it when I search out Craig Campbell only 2 of his songs come up? There use to be more of his music available.Thanks

  • Casual Listener
  • Why is it when I search out Craig Campbell only 2 of his songs come up? There use to be more of his music available. Thanks
  • crematedman
  • Community Legend
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

band name error

the artist Moon Eyes is listed on spotify as one word "mooneyes" -any way to fix this?the link:https://open.spotify.com/album/51k7NLVpvTjMAdBm1jyW0u

  • Newbie
  • the artist Moon Eyes is listed on spotify as one word "mooneyes" - any way to fix this? the link: https://open.spotify.com/album/51k7NLVpvTjMAdBm1jyW0u
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Saw what you did there ;)

Hi guys,Spotify shuffle knows the date and time with this accuracy? Or is this just a coincidence?Regards and Wake me up when septmber ends.

  • Newbie
  • Hi guys, Spotify shuffle knows the date and time with this accuracy?  Or is this just a coincidence? Regards and Wake me up when septmber ends.
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Cannot Log in Using Spotify app

Hi. I cannot log in to my spotify app via my facebook account. Everytime i login with my facebook account it automatically proceed to home log in. It doesnt connect at all. I already have so many playlist to that account so please help me retrieve th...

  • Newbie
  • Hi. I cannot log in to my spotify app via my facebook account. Everytime i login with my facebook account it automatically proceed to home log in. It doesnt connect at all. I already have so many pla...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Artist name typo: Chris Lucey

Chris Lucey is listed on spotify as "Chris Ducey" https://open.spotify.com/artist/49MB2nDMuTHuf5l2Zw5325

  • Newbie
  • Chris Lucey is listed on spotify as "Chris Ducey"   https://open.spotify.com/artist/49MB2nDMuTHuf5l2Zw5325  
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Hinder

Why does Spotify have hinders take it to the limit album but it's not complete. It is missing running in the rain. Why do they not have it?

  • Newbie
  • Why does Spotify have hinders take it to the limit album but it's not complete. It is missing running in the rain. Why do they not have it?
  • 419 Views
  • 0 replies
  • 2 likes
  • 419 Views
  • 0 replies
  • 2 likes

Red Hot Chili Peppers - Full Catalog

Hey, time to Get Up and Jump! We tried not to Give it Away, but we thought, Universally Speaking, that it's about time we announced that the full catalog of Red Hot Chili Peppers is available on Spotify. If you wanted to listen to Mother's Milk, then...

  • Spotify Legend
  • Hey, time to Get Up and Jump!   We tried not to Give it Away, but we thought, Universally Speaking, that it's about time we announced that the full catalog of Red Hot Chili Peppers is availa...
  • rafafpa22
  • Newbie
  • 4708 Views
  • 25 replies
  • 5 likes
  • 4708 Views
  • 25 replies
  • 5 likes

Solved!! How long does it take to get new albums?

I don't know how much longer I cant wait to get Regina Spektor's new album, "What We Saw From the Cheap Seats"! I'm a spotify premium member and I feel like if I'm paying all this money to get music, shouldn't I be able to access NEW music? I don't w...

  • Newbie
  • I don't know how much longer I cant wait to get Regina Spektor's new album, "What We Saw From the Cheap Seats"! I'm a spotify premium member and I feel like if I'm paying all this money to get music,...
  • 161877
  • Newbie
  • 39767 Views
  • 20 replies
  • 4 likes
  • 39767 Views
  • 20 replies
  • 4 likes

Where did Forever Lesbians go?

I am personally a big fan of Forever Lesbians and I went to search for them and when I clicked on them it said there were no songs at all. I know there's controversy about their band name (which I find over the top) but, why is all their music gone??...

  • Newbie
  • I am personally a big fan of Forever Lesbians and I went to search for them and when I clicked on them it said there were no songs at all. I know there's controversy about their band name (which I fi...
  • olivia_osby
  • Newbie
  • 6021 Views
  • 6 replies
  • 2 likes
  • 6021 Views
  • 6 replies
  • 2 likes

Yung Lean presale code

Im looking for yung lean presale code for Feb. 10 in pittsburgh, would anybody who recieved it but knows theyre not going or buy some for me and i could pay back message me!! this is very urgent tickets go on sale in 7 MINUTES!!!!

  • Casual Listener
  • Im looking for yung lean presale code for Feb. 10 in pittsburgh, would anybody who recieved it but knows theyre not going or buy some for me and i could pay back message me!! this is very urgent tick...
  • M416Films
  • Newbie
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Download problems

Guys I have a Samung galaxy s7 edge, and I have a problem with my Spotify downloads, when I download mi albums later than a week they just disappear and I have to download again, only the playlist still later the problem, please I need some help I'm ...

  • Newbie
  • Guys I have a Samung galaxy s7 edge, and I have a problem with my Spotify downloads, when I download mi albums later than a week they just disappear and I have to download again, only the playlist st...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes