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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61283 Views
  • 47 replies
  • 106 likes
  • 61283 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 285246 Views
  • 2353 replies
  • 1938 likes
  • 285246 Views
  • 2353 replies
  • 1938 likes

Ad issue

I am very upset with an AD you had playing when me and my daughter who is 7 was listening yesterday evening. Every time the ad for christmas krampus movie kept coming on she would get very scared. She was so scared she was going to hear that ad again...

  • Newbie
  • I am very upset with an AD you had playing when me and my daughter who is 7 was listening yesterday evening. Every time the ad for christmas krampus movie kept coming on she would get very scared. Sh...
  • Rorey
  • Spotify
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Looking for song played in an AD

There was a song playing in the AD for the playlist RTAFOS (Running through a field of smiles). I looked through the entire playlist but can't fine the song. It was a guy rapping but no profanity. Reminded me of the rapping done by Crystal Fighters.

  • Casual Listener
  • There was a song playing in the AD for the playlist RTAFOS (Running through a field of smiles). I looked through the entire playlist but can't fine the song. It was a guy rapping but no profanity. Re...
  • Daria02
  • Newbie
  • 632 Views
  • 1 replies
  • 3 likes
  • 632 Views
  • 1 replies
  • 3 likes

almafuerte incompleto

hola por favor pongan los discos de almafuerte toro y pampa y trillando la fina...gracias

  • Newbie
  • hola por favor pongan los discos de almafuerte toro y pampa y trillando la fina...gracias
  • 425 Views
  • 0 replies
  • 3 likes
  • 425 Views
  • 0 replies
  • 3 likes

Fleet Foxes does not play

I noticed that Fleet Foxes self-titled album from 2008 doesn't actually play any of the tracks. They pop up on several playlists & each time the song plays the timer at the bottom runs, but there is no audio. Anyone else notice this or have issues wi...

  • Newbie
  • I noticed that Fleet Foxes self-titled album from 2008 doesn't actually play any of the tracks. They pop up on several playlists & each time the song plays the timer at the bottom runs, but there...
  • user-removed
  • Not applicable
  • 570 Views
  • 1 replies
  • 0 likes
  • 2008
    Fleet Foxes
    no audio
    problem
  • 570 Views
  • 1 replies
  • 0 likes

Delete

How do I permanently delete my spotify account

  • Newbie
  • How do I permanently delete my spotify account
  • user-removed
  • Not applicable
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Quality depending on network coverage

When I am driving in my car the audio quality varies. I know that Spotify has three quality levels: q3 (~96 kbps), q5 (~160 kbps), q9 (~320 kbps.Question: when does spotify choose what quality level? what network / downloadspeed-levels are mapped to ...

  • Casual Listener
  • When I am driving in my car the audio quality varies. I know that Spotify has three quality levels: q3 (~96 kbps), q5 (~160 kbps), q9 (~320 kbps. Question: when does spotify choose what quality leve...
  • user-removed
  • Not applicable
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

can't play current track

I am a free trial user and every time I try to play a track it says can't play current track. I have tried everything and it still is not working, I recently got Spotify and it has been like this since the beiginning. Any suggestions?

  • Newbie
  • I am a free trial user and every time I try to play a track it says can't play current track. I have tried everything and it still is not working, I recently got Spotify and it has been like this sin...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

When will Spotify finally pay to have Streetlight Manifesto back?

I'm looking for an answer as to why Streetlight's record company couldn't be paid? I beleive they had at least 50 millions streams of their music. Also with some searching on the web, it also looks like victory records were not paying streetlight for...

  • Casual Listener
  • I'm looking for an answer as to why Streetlight's record company couldn't be paid? I beleive they had at least 50 millions streams of their music. Also with some searching on the web, it also looks l...
  • aschwalm
  • Casual Listener
  • 708 Views
  • 6 replies
  • 0 likes
  • 708 Views
  • 6 replies
  • 0 likes

Mismatching ads

Hi! I have been listening to spotify for many years now, and the amount of ads I hear has increased a lot. Not only that, but the ads are also longer. Even with so many ads as we have now, I have only ONCE heard an ad that matched my music style. I i...

  • Regular
  • Hi! I have been listening to spotify for many years now, and the amount of ads I hear has increased a lot. Not only that, but the ads are also longer. Even with so many ads as we have now, I have onl...
  • bsfl
  • Regular
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Music from UK to Spain.

Hello. I have been using Spotify Premium for 5+ years in Spain.HELP, I can't take any more power ballads!Is there any way that I can receive new releases from the UK?I have contacted Spotify several times. No response, not even a polite acknowledgeme...

  • Casual Listener
  • Hello. I have been using Spotify Premium for 5+ years in Spain. HELP, I can't take any more power ballads! Is there any way that I can receive new releases from the UK? I have contacted Spotify se...
  • PhilCanillas
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Subscription doesnt work

I have the rogers plan where i get free spotify for a year but me and my sisters spotify just one day took away our premium membership, i dont know what to do about it because i dont know if its rogers fault or what, id really appreciate some help, t...

  • Newbie
  • I have the rogers plan where i get free spotify for a year but me and my sisters spotify just one day took away our premium membership, i dont know what to do about it because i dont know if its roge...
  • user-removed
  • Not applicable
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Hey guys you could Upload the Mixtape...

Hey guys, you should upload more importants mixtapes to Spotify Sure we have some ones, but sometimes we want to listen the news but we cant search.I think if you invest in the mix more people will come to Spotify, a lot of they like me (people who l...

  • Newbie
  • Hey guys, you should upload more importants mixtapes to Spotify 😕  Sure we have some ones, but sometimes we want to listen the news but we cant search. I think if you invest in the mix more p...
  • Ikeionii
  • Newbie
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Can someone help me please ?

Does anyone know why I have to wait aroud 30 days to be able to conect internet to spotify so I can stard downloading?

  • Newbie
  • Does anyone know why I have to wait aroud 30 days to be able to conect internet to spotify so I can stard downloading?
  • user-removed
  • Not applicable
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

The Incredible True Story - Logic. Clean version isn't clean.

Hey Spotify. I'm trying to put together a few playlists, and they need to be clean. I clicked to the other (non-explicit) release of The Incredible True Story by Logic, and although they aren't marked explicit, the versions aren't clean. Lots of F* b...

  • Casual Listener
  • Hey Spotify.   I'm trying to put together a few playlists, and they need to be clean.    I clicked to the other (non-explicit) release of The Incredible True Story by Logic, and al...
  • LucasSpotify
  • Casual Listener
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Coldplay Viva la Vida wrong year

Viva La Vida or Death and all his friends is listed in Spotify as released in the year 2000. This should be the year 2008. I hope you guys can change this,Thanks,Gigantix

  • Casual Listener
  • Viva La Vida or Death and all his friends is listed in Spotify as released in the year 2000. This should be the year 2008.  I hope you guys can change this, Thanks, Gigantix
  • Gigantix
  • Casual Listener
  • 577 Views
  • 5 replies
  • 0 likes
  • 577 Views
  • 5 replies
  • 0 likes

Albums missing Songs

I have a Spotify Premium account and I really like the service. However I can't help but notice that some albums I listen to are missing songs:Anywhere but Home - Missing (by Evanescence)Surrender (by Evanescence)Sound of Defeat - The Man Who Lost Hi...

  • Visitor
  • I have a Spotify Premium account and I really like the service. However I can't help but notice that some albums I listen to are missing songs: Anywhere but Home - Missing (by Evanescence) Surrend...
  • LilacBVB
  • Newbie
  • 1006 Views
  • 2 replies
  • 1 likes
  • 1006 Views
  • 2 replies
  • 1 likes

UK Top 40

Hi there..fairly new to Spotify..loving it mind..Is there a playlist that includes the BBC Radio One UK top 40 singles chart.Thank youMichael

  • Newbie
  • Hi there..fairly new to Spotify..loving it mind.. Is there a playlist that includes the BBC Radio One UK top 40 singles chart. Thank you Michael  
  • Soundofus
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

I think that I miss a lot of notifications

I follow a lot of artists with my account (1500). But I just receive 5 or 6 notifications every day. Is it normal? I've the feeling to miss a lot of tracks of my favorite artists... Let me know if you have ideas about this problem. Thx everyone.

  • Casual Listener
  • I follow a lot of artists with my account (1500).   But I just receive 5 or 6 notifications every day.   Is it normal?   I've the feeling to miss a lot of tracks of my favorite a...
  • 165 Views
  • 0 replies
  • 1 likes
  • 165 Views
  • 0 replies
  • 1 likes

In Flames' "Where the Dead Ships Dwell"

I was wondering why the track "Where the Dead Ships Dwell" was removed from Inow Flames' album "Sounds of a Playground Fading". It wasn't a bonus track. It was just a random song in the middle of the album. But I love it and hope to see it back.

  • Casual Listener
  • I was wondering why the track "Where the Dead Ships Dwell" was removed from Inow Flames' album "Sounds of a Playground Fading". It wasn't a bonus track. It was just a random song in the middle of the...
  • TheBear144
  • Casual Listener
  • 476 Views
  • 1 replies
  • 0 likes
  • missing songs
  • 476 Views
  • 1 replies
  • 0 likes