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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

79520 Views

49 replies

110 likes

  • 79520 Views
  • 49 replies
  • 110 likes

Why i dont have the smart shuffle with my premium account ?

We have premium duo. My boyfriend has a nice feature : smart suffle to play songs, but I didn't. Why

Visitor

We have premium duo. My boyfriend has a nice feature : smart suffle to play songs, but I didn't. Why

nbondoc

Casual Listener

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Same songs over and over again

Ok Spotify I am a premium user for about 2 years now and I am getting tired of hearing the same songs over and over again. I have tried miscellaneous things and nothings helps, even hitting the minus sign on a song doesn't help to disregard that part...

Gig Goer

  Ok Spotify I am a premium user for about 2 years now and I am getting tired of hearing the same songs over and over again. I have tried miscellaneous things and nothings helps, even hitt...

Roadrunner54

Gig Goer

856 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

How is audiobook listening time calculated

I have listened to just over 12 hours of an audiobook this month. Spotify is showing I have listened to 15 and maxed out (though the book is still playing), so I'm curious 1) how the time is calculated and if they count any time you rewind and 2) if ...

Visitor

I have listened to just over 12 hours of an audiobook this month. Spotify is showing I have listened to 15 and maxed out (though the book is still playing), so I'm curious 1) how the time is calculat...

Maxim

Spotify Star

11159 Views

1 replies

1 likes

  • 11159 Views
  • 1 replies
  • 1 likes

How do I report a potential upload/recording glitch for audiobooks?

PlanPremiumCountryUSDeviceMacbook, Pixel 6aOperating Systemlatest operating system for both My Question or Issue I believe I may have encountered an issue where an audiobook wasn't uploaded correctly. I'm currently listening to a book and there are a...

Newbie

Plan Premium Country US Device Macbook, Pixel 6a Operating System latest operating system for both   My Question or Issue   I believe I may have encountered an issue where an aud...

Maxim

Spotify Star

340 Views

1 replies

1 likes

  • 340 Views
  • 1 replies
  • 1 likes

songs in public playlist not being shown

I've been trying to find the set list for a concert I am going to, and my friend has sent me multiple. None of these playlists are private, they are all public, created by other people. I can see 2-4 songs on the playlist while they can see the entir...

Casual Listener

I've been trying to find the set list for a concert I am going to, and my friend has sent me multiple. None of these playlists are private, they are all public, created by other people. I can see 2-4...

Anyk17

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Tracks are cut off

PlanPremiumCountryUSADeviceGalaxy S21Operating Android 13 My Question or IssueTracks on an album are all cut prematurely and abruptly end. LA Maybe EP just released

Music Fan

  Plan Premium Country USA Device Galaxy S21 Operating  Android 13   My Question or Issue Tracks on an album are all cut prematurely and abruptly end.  LA Maybe EP jus...

Maxim

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

How is Audiobook time calculated?

PlanPremiumCountryUnited StatesDeviceGalaxy S22 UltraOperating SystemAndroid 13 with One UI 5.1 My Question or IssueI apologize in advance if my question was previously posted and answered. How are the 15 hours of Audiobooks calculated for Premium su...

Newbie

Plan Premium Country United States Device Galaxy S22 Ultra Operating System Android 13 with One UI 5.1   My Question or Issue I apologize in advance if my question was previously poste...

Maxim

Spotify Star

5413 Views

1 replies

0 likes

  • 5413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Song Link To Artist Phillip James

https://open.spotify.com/track/2XHLEYl3pdW7nxjKAAO6XO Correct track on Youtube - (66) Phillip James - Wide Awake In A Dream - YouTubeMessage left with help desk 4weeks ago - How long does it take to fix these type of errors?There is also no problem r...

Regular

https://open.spotify.com/track/2XHLEYl3pdW7nxjKAAO6XO   Correct track on Youtube - (66) Phillip James - Wide Awake In A Dream - YouTube Message left with help desk 4weeks ago - How long ...

Maria

Moderator

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Migration from a distribution to another - no Alternate Release showing

PlanFreeCountrySwitzerland DeviceMacbook Pro Mid 2018Operating SystemMacOs Mojave My Question or Issue Dear spotify: i'm currently manual testing catalog migration from Distrokid to another distributor. I've tried to migrate 1 track following the gui...

Newbie

Plan Free Country Switzerland  Device Macbook Pro Mid 2018 Operating System MacOs Mojave   My Question or Issue   Dear spotify: i'm currently manual testing catalog migratio...

Novy

Moderator

348 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Same style

PremiumHungaryiPhone 12ProI have several types of playlist with different styles. For some weeks, anything I start, after one song it continues with hip-hop from my hip-hop playlists, no matter what list I started. Some weeks ago it started with the ...

Visitor

Premium Hungary iPhone 12Pro I have several types of playlist with different styles. For some weeks, anything I start, after one song it continues with hip-hop from my hip-hop playlists, no matter...

Maria

Moderator

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Autoplay feature suggesting "nazi" song

PlanPremiumCountryNetherlands/BrazilDeviceAnyOperating SystemAny My Question or IssueWhen turning on the Bicep - Glue (https://open.spotify.com/track/2aJDlirz6v2a4HREki98cP?si=a78dfdc7f94741bc) song, when I have the autoplay feature enabled, it start...

Regular

...67a1ff0e7e840fb   I have not added this to my queue, nor my playlist, nor have I ever listened to it or anything similar to it.   I have disabled the Autoplay similar content feature for now, d...

231 Views

0 replies

1 likes

  • 231 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Purchased audiobooks towards 15 hours

I wasn’t sure if I purchase an audiobook if this will use up the allotted 15 hours of monthly listening or if only books included in the premium plan use those hours. I want to buy a book but am not sure if it would be worth it if I can only listen f...

Newbie

I wasn’t sure if I purchase an audiobook if this will use up the allotted 15 hours of monthly listening or if only books included in the premium plan use those hours. I want to buy a book but am not ...

Novy

Moderator

5058 Views

6 replies

0 likes

  • 5058 Views
  • 6 replies
  • 0 likes

the Audiobooks isnt avaible

I don't have the audiobooks in SpotifyPlanPremiumCountryIsraelDeviceMacbook Air, iPhone XSOperating SystemiOS 17.1.1

Casual Listener

I don't have the audiobooks in Spotify Plan Premium Country Israel Device Macbook Air, iPhone XS Operating System iOS 17.1.1    

Maxim

Spotify Star

725 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Playlist changes

PlanFreeCountryFinlandDeviceSamsung Galaxy A52 My Question or IssueWhen I open the app the playlist that I was previously listening to changes to a recommended song. I've cleared the cache, reinstalled the app and restarted my phone a few times but n...

Regular

Plan Free Country Finland Device Samsung Galaxy A52   My Question or Issue When I open the app the playlist that I was previously listening to changes to a recommended song.   I'v...

Piupa

Regular

847 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution How Do I Get Tailored Music Playlists Back On My Home-Feed Instead Of Endless Random Podcasts?

PlanPremiumCountryU.S.A.Device(Samsung Galaxy Z-Flip 3)Operating System(Android) My Question or IssueI used to be able to scroll through my home feed and see different playlists recommended to me based on my listening habits. Some of them were playli...

Music Fan

Plan Premium Country U.S.A. Device (Samsung Galaxy Z-Flip 3) Operating System (Android)   My Question or Issue I used to be able to scroll through my home feed and see different playli...

Silphradio

Music Fan

524 Views

3 replies

1 likes

  • 524 Views
  • 3 replies
  • 1 likes

Confused algorithm

Since a few weeks I'm dealing with the "funny" issue of a totally confused spotify algorithm, which firstly suggested me only spanish rock for my weekly personal mixtape (a genre I don't listen to at all) and now it switched to Hindi chantings (which...

Visitor

Since a few weeks I'm dealing with the "funny" issue of a totally confused spotify algorithm, which firstly suggested me only spanish rock for my weekly personal mixtape (a genre I don't listen to at...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Google Nest Hub] Delayed Lyrics

Plan Premium Country Indonesia Device Google Nest Hub (Software Version 53.110.0.549404370)Operating System Fuchsia OS (12.20230611.1.67) My Question or Issue When I listen to songs on my Google Display device, there is a delay gap between the lyrics...

Casual Listener

Plan  Premium  Country  Indonesia  Device  Google Nest Hub (Software Version 53.110.0.549404370) Operating System  Fuchsia OS (12.20230611.1.67)   &nbs...

adamr2

Visitor

722 Views

3 replies

0 likes

  • 722 Views
  • 3 replies
  • 0 likes

Audiobooks in Premium plans

PlanPremiumCountryCanadaDeviceiPhone 14 Pro MaxOperating SystemiOS 16.7.1My Question or IssueMy friend was telling me that audiobooks are free for her as she has premium. I’m also a premium member (family premium account) but am still being promoted ...

Casual Listener

Plan Premium Country Canada Device iPhone 14 Pro Max Operating System iOS 16.7.1 My Question or Issue My friend was telling me that audiobooks are free for her as she has premium. I’m also a...

Irwin1

Visitor

926 Views

5 replies

0 likes

  • 926 Views
  • 5 replies
  • 0 likes

Superuser Contribution Block podcast

I need to block the podcast Inside Battlefield. I get very annoyed by finding that there's no option to block as a free subscriber. I have a PSN account and pay yearly for online services, so on my PS5, I can block artists and songs, which is great. ...

Visitor

I need to block the podcast Inside Battlefield. I get very annoyed by finding that there's no option to block as a free subscriber. I have a PSN account and pay yearly for online services, so on my P...

Joan

Moderator

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes