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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

78378 Views

49 replies

110 likes

  • 78378 Views
  • 49 replies
  • 110 likes

Superuser Contribution Question about region restricted content

PlanPremium Individual CountrySingaporeDeviceiPhone 12 miniOperating SystemiOS 16.5 My Question or Issueare Jay Chou songs available to the Singapore market? The songs are greyed out for me

Visitor

Plan Premium Individual  Country Singapore Device iPhone 12 mini Operating System iOS 16.5   My Question or Issue are Jay Chou songs available to the Singapore market? The songs a...

Lyubka

Moderator

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gets stuck on songs and ads

Spotify will continuously stay stuck on one song or ad and will not change until the app is closed and restarted. The progress bar continues until the app is restarted, as in the bar for a 4 minute song will show it's been "playing" for 2 hours and c...

Regular

Spotify will continuously stay stuck on one song or ad and will not change until the app is closed and restarted. The progress bar continues until the app is restarted, as in the bar for a 4 minute s...

rainspa

Newbie

35984 Views

58 replies

3 likes

  • 35984 Views
  • 58 replies
  • 3 likes

Superuser Contribution Swipe to Add to Queue not working

PlanPremiumCountry DeviceOne plus Nord 2TOperating SystemOS 13 My Question or IssueWithin the app, most of the time I can swipe right to add songs to queue. There is one playlist of mins in particular however where this does not work and I'm not sure...

Casual Listener

Plan Premium Country   Device One plus Nord 2T Operating System OS 13   My Question or Issue Within the app, most of the time I can swipe right to add songs to queue. There is one...

Kaylerr

Visitor

1232 Views

5 replies

0 likes

  • 1232 Views
  • 5 replies
  • 0 likes

Superuser Contribution I don't listen to podcasts. Would like to hide them all.

I can't seem to find a way to prevent all these podcasts from coming up on my page. I don't listen to them because they are too distracting for work. There doesn't seem to be a way to nuke them from my profile.

Newbie

I can't seem to find a way to prevent all these podcasts from coming up on my page. I don't listen to them because they are too distracting for work. There doesn't seem to be a way to nuke them from ...

Eni

Moderator

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect lyrics

Dear Spotify Team, I‘m writing to report an error in 陶喆's album "陶喆同名專輯" on Spotify. I've noticed that the lyrics order for two songs, "十七歲" and "王八蛋" is incorrect. When I play "十七歲", the lyrics displayed are actually from "王八蛋", and vice versa. As a...

Newbie

Dear Spotify Team,   I‘m writing to report an error in 陶喆's album "陶喆同名專輯" on Spotify. I've noticed that the lyrics order for two songs, "十七歲" and "王八蛋" is incorrect. When I play "十七歲", the ly...

sulrij

Newbie

2562 Views

6 replies

0 likes

  • 2562 Views
  • 6 replies
  • 0 likes

Superuser Contribution Golden Earring Yes! We're on fire not on spotify

My Question or IssueGolden Earring with the number Yes! We're on fire is not available on spotify. Is there any chance it could be added https://www.youtube.com/watch?v=JI15B4oO65E

Visitor

My Question or Issue Golden Earring with  the number Yes! We're on fire is not available on spotify. Is there any chance it could be added  https://www.youtube.com/watch?v=JI15B4oO65E

Lyubka

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution 😇

Hola Spotify sabe que me gustaria que agregaran de nuevo la canción mami no transes de D-Enyel La Voz Del Pueblo porque hay mucha gente que le gusta esa canción pero no esta en Spotify

Visitor

Hola Spotify sabe que me gustaria que agregaran de nuevo la canción mami no transes de D-Enyel La Voz Del Pueblo porque hay mucha gente que le gusta esa canción pero no esta en Spotify 

Yordan

Moderator

900 Views

4 replies

0 likes

  • 900 Views
  • 4 replies
  • 0 likes

Superuser Contribution Switching Distributors: Do we lose the release's likes/saves?

I'm an artist and currently in the process of transferring some of my catalog to a new distributor (the old distributor will no longer be offering distribution services so I have no option but to do this).My releases have matched correctly and after ...

Casual Listener

I'm an artist and currently in the process of transferring some of my catalog to a new distributor (the old distributor will no longer be offering distribution services so I have no option but to do ...

indieloud

Newbie

1611 Views

2 replies

2 likes

  • 1611 Views
  • 2 replies
  • 2 likes

Superuser Contribution Add a song

Requesting to add a song named Tab bhi tu by Rahat fathe Ali Khan

Newbie

Requesting to add a song named Tab bhi tu by Rahat fathe Ali Khan

Chris1066

Visitor

944 Views

6 replies

0 likes

  • 944 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to fix inconsistent titles in Japanese songs?

PlanPremiumCountryUnited KingdomDevicePC ClientOperating SystemWindows 10 My Question or IssueSometimes the title uses the Japanese characters, sometimes it uses "roman characters"/romaji.I speak Japanese and I use it to identify my songs, so the inc...

Regular

Plan Premium Country United Kingdom Device PC Client Operating System Windows 10   My Question or Issue Sometimes the title uses the Japanese characters, sometimes it uses "roman c...

mephii

Casual Listener

2960 Views

3 replies

3 likes

  • 2960 Views
  • 3 replies
  • 3 likes

Superuser Contribution music request form

it seems as though the previous music request form has been deleted so heres my attempt at requesting a song to be added: artist: Pendulumsong: Crush (Extended Radio Edit)album: Immersion link to the version:https://youtu.be/NI9IaiVbcms

Casual Listener

it seems as though the previous music request form has been deleted so heres my attempt at requesting a song to be added:   artist: Pendulum song: Crush (Extended Radio Edit) album: Immersio...

CosmicPangolim

Casual Listener

8199 Views

25 replies

2 likes

  • 8199 Views
  • 25 replies
  • 2 likes

Solved!!Superuser Contribution My Playlist doesn't appear at the "Discovered On" section in very underrated artist profiles

PlanFreeDeviceComputerOperating SystemWindows 11 My Question or IssueI have a couple playlists on Spotify, and there's one that has 13 likes, featuring very aggresive phonk. They are fellow listeners, as well as I listen to my own playlists very ofte...

Regular

Plan Free Device Computer Operating System Windows 11   My Question or Issue I have a couple playlists on Spotify, and there's one that has 13 likes, featuring very aggresive phonk. They...

Bastet_

Regular

6336 Views

7 replies

2 likes

discovered on
  • 6336 Views
  • 7 replies
  • 2 likes

Superuser Contribution On my Android, the "Clear Queue" button is not showing up when I go in to clear it. What do I do?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

dohly_kot

Casual Listener

13373 Views

9 replies

2 likes

  • 13373 Views
  • 9 replies
  • 2 likes

Superuser Contribution Playlist cover

For some reason, the cover pictures for my daily mix isn't showing up. I've tried restarting, redownloading, and deleting cache, yet nothing works.

Casual Listener

For some reason, the cover pictures for my daily mix isn't showing up. I've tried restarting, redownloading, and deleting cache, yet nothing works.

AlejaR

Moderator

461 Views

3 replies

0 likes

  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Album radio redirects to Artist radio

PlanPremiumDeviceAndroid Phone My IssueWhenever I try to go to an album's radio, it instead brings me to the artist radio of whichever artist created the album. Does anyone know why this happens, or how to fix this?

Regular

Plan Premium Device Android Phone   My Issue Whenever I try to go to an album's radio, it instead brings me to the artist radio of whichever artist created the album. Does anyone know why ...

AlejaR

Moderator

488 Views

3 replies

0 likes

  • 488 Views
  • 3 replies
  • 0 likes

Superuser Contribution "All About Kendrick" Suggested

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueMy home page includes a group of suggestions collectively titled, "All About Kendrick". I went on a Kendrick Lamar binge for a couple of days a few months ago....

Newbie

Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue My home page includes a group of suggestions collectively titled, "All About Kendri...

KerubosRadio

Visitor

755 Views

2 replies

1 likes

  • 755 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Tailored ads enabled, but not working?

PlanFreeCountryUSA My Question or IssueSo I was wondering what exactly the point of this setting is? It doesn't really seem to do anything and it's a bit frustrating getting ads that are the opposite of what you like, or consume. Like for example I d...

Casual Listener

Plan Free Country USA   My Question or Issue So I was wondering what exactly the point of this setting is? It doesn't really seem to do anything and it's a bit frustrating getting ads that...

Joan

Moderator

1717 Views

5 replies

0 likes

Tailored ads question
  • 1717 Views
  • 5 replies
  • 0 likes

incorrect song info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

geovanebento

Roadie

433 Views

1 replies

1 likes

  • 433 Views
  • 1 replies
  • 1 likes

Some songs that have been downloaded are not playing.It keeps sayoing'the song is unavalable'

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

geovanebento

Roadie

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Artist has multiple home pages

The artist, 3phaz, has their catalog divided across three separate Artist Pages. Can these be merged? Can someone from Spotify reach out to the artist or labels to verify? I'm not the artist and don't work for any label.

Music Fan

The artist, 3phaz, has their catalog divided across three separate Artist Pages. Can these be merged? Can someone from Spotify reach out to the artist or labels to verify? I'm not the artist and don'...

Alex

Spotify Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes