Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...
PlanPremiumCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueHi. I installed the Windows app on my laptop. Thanks for having the lyrics available, but I see no way to use split screen so that I can see the current playlist AND t...
Plan Premium Country USA Device HP Laptop Operating System Windows 10 My Question or Issue Hi. I installed the Windows app on my laptop. Thanks for having the lyrics a...
Moderator
1469 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. My release radar hasn't updated this week for the first time ever. How do I get this upda...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. My ...
Moderator
357 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceSamsung GalaxyOperating SystemWindows 10 My Question or IssueI have weird artists showing up on my Release Radar that are "Verified artists" that tag some of the bands I am following to show up on it. The weird thing is t...
Plan Premium Country Spain Device Samsung Galaxy Operating System Windows 10 My Question or Issue I have weird artists showing up on my Release Radar that are "Verified artists" that...
Regular
3094 Views
11 replies
5 likes
Hi, recently a lot of the music on Spotify has become greyed out - however, it is only my Spotify, my friends Spotify (in same country - Australia) doesn't have these songs greyed out for them. Just wondering what to do to fix that?
Hi, recently a lot of the music on Spotify has become greyed out - however, it is only my Spotify, my friends Spotify (in same country - Australia) doesn't have these songs greyed out for th...
Moderator
1311 Views
5 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 12 Pro MaxOperating SystemiOS 16 My Question or IssueI can’t move the episodes or liked songs playlist from the top of my list. This is supposed to be the “custom order” so why can’t I move it?
Plan Premium Country United States Device iPhone 12 Pro Max Operating System iOS 16 My Question or Issue I can’t move the episodes or liked songs playlist from the top of my list. Th...
Moderator
315 Views
1 replies
0 likes
I love when I listen to a singular song and then Spotify starts giving me suggestions I wish it would give “because you listened to this song” and based off of my activity with the said suggested songs (saves, adds, replays) you archive an album for ...
I love when I listen to a singular song and then Spotify starts giving me suggestions I wish it would give “because you listened to this song” and based off of my activity with the said suggested son...
Moderator
1209 Views
1 replies
0 likes
Can you give me a way to block an artist? I prefer to listen to other people's playlists and in some genres the playlists often contain artists that I hate. I could not find a way to just stop playing their songs on everything I listen to.
Can you give me a way to block an artist? I prefer to listen to other people's playlists and in some genres the playlists often contain artists that I hate. I could not find a way to just stop playin...
Newbie
12936 Views
17 replies
4 likes
1955 by Hilltop Hoods' lyrics are incomplete
1955 by Hilltop Hoods' lyrics are incomplete
Moderator
300 Views
1 replies
0 likes
Huge Glen Hansard fan here is looking for a presale code for Vicard Street. Anyone?
Huge Glen Hansard fan here is looking for a presale code for Vicard Street. Anyone?
Moderator
524 Views
1 replies
0 likes
Ok, so I recently created a Spotify podcast and changed the custom URL. After I changed the URL the podcast disappeared and so I changed the URL back to what it was before but it has been two days and it still doesn't work. It shows on Spotify for Po...
Ok, so I recently created a Spotify podcast and changed the custom URL. After I changed the URL the podcast disappeared and so I changed the URL back to what it was before but it has been t...
Casual Listener
4274 Views
4 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to see the translation sign above the lyrics it's no longer there, could you tell me ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used t...
Roadie
907 Views
1 replies
0 likes
PlanPremiumCountryBRDevice(Samsung Galaxy A54/A50)Operating System(Android / Samsung ONE) My Question or IssueI could not clearly find out (anywhere, be it the app or the spotify website) whether when I download a song or an episode (they are in "My ...
Plan Premium Country BR Device (Samsung Galaxy A54/A50) Operating System (Android / Samsung ONE) My Question or Issue I could not clearly find out (anywhere, be it the app or the spo...
Spotify Star
1262 Views
1 replies
0 likes
UK Premium, iOS, MacOS Hello! I have a playlist that's been going 10 years and there's a completely blank song on it from 2018. I have no idea what it was and it's doing my head in. Can anyone help me recover it? Attached a screenshot of what it look...
UK Premium, iOS, MacOS Hello! I have a playlist that's been going 10 years and there's a completely blank song on it from 2018. I have no idea what it was and it's doing my head in. C...
Moderator
799 Views
1 replies
0 likes
Hello, I have attached a map of Europe where the red represents the countries that have (or in case of Russia, used to have) their own Spotify Charts, and I was wondering why several Balkan countries are not included on this list. The ONLY other Euro...
Hello, I have attached a map of Europe where the red represents the countries that have (or in case of Russia, used to have) their own Spotify Charts, and I was wondering why several Balkan ...
Newbie
1213 Views
2 replies
8 likes
The song is "Chains" by MUNI and came up in my recommendations. The artist for the single is listed as "MUNI" but the song says "MUNI, UFO, Low". I don't know UFO but it looks like they're not active, and I'm pretty sure Low had nothing to do with it...
The song is "Chains" by MUNI and came up in my recommendations. The artist for the single is listed as "MUNI" but the song says "MUNI, UFO, Low". I don't know UFO but it looks like they're not active...
Moderator
476 Views
1 replies
0 likes
I'm listening to a playlist. But suddenly I'm listening to something else. I don't want to. Stop it.
I'm listening to a playlist. But suddenly I'm listening to something else. I don't want to. Stop it.
Moderator
422 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
2980 Views
1 replies
0 likes
PlanFreeCountryCroatiaDeviceSamsung A20Operating SystemAndroidm 13 My Question or IssueSpotify is unable to play video podcasts. Every time i try playing a video podcast it starts loading and after half a second i get a system notification that Spoti...
Plan Free Country Croatia Device Samsung A20 Operating System Androidm 13 My Question or Issue Spotify is unable to play video podcasts. Every time i try playing a video podcast it s...
Visitor
18853 Views
39 replies
0 likes
I explained this problem three times in the "Contact us" chat, and the three times the conversation ended without give me an answer. Today I received an email from "**bleep**" saying "Spotify removed the ability for one of my playlists to be availabl...
I explained this problem three times in the "Contact us" chat, and the three times the conversation ended without give me an answer. Today I received an email from "**bleep**" saying "Spotify removed...
Moderator
291 Views
1 replies
0 likes
I have a basic plan and I want to listen all the music on my playlists, but a lot of them are explicit. I can't find any switches to allow explicit songs to be played. I've checked on my phone app, phone browser, computer browser, and desktop app.
I have a basic plan and I want to listen all the music on my playlists, but a lot of them are explicit. I can't find any switches to allow explicit songs to be played. I've checked on my phone app, p...
Casual Listener
17808 Views
5 replies
2 likes
