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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

78766 Views

49 replies

110 likes

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  • 49 replies
  • 110 likes

Solved!!Superuser Contribution Artist has multiple home pages

The artist, 3phaz, has their catalog divided across three separate Artist Pages. Can these be merged? Can someone from Spotify reach out to the artist or labels to verify? I'm not the artist and don't work for any label.

Music Fan

The artist, 3phaz, has their catalog divided across three separate Artist Pages. Can these be merged? Can someone from Spotify reach out to the artist or labels to verify? I'm not the artist and don'...

Alex

Spotify Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads non stop

PlanFreeCountryCanada DeviceChromebook, imac, windows (all web)Operating Systemchrome but idk the os My Question or IssueSometimes I would get a lot of ads in one batch. Just a bit ago, I got this ad that has no sound, the progress bar is moving but ...

Regular

Plan Free Country Canada   Device Chromebook, imac, windows (all web) Operating System chrome but idk the os   My Question or Issue Sometimes I would get a lot of ads in one ...

5tvg3az1b2f2b3ci6hh7

Regular

543 Views

4 replies

0 likes

  • 543 Views
  • 4 replies
  • 0 likes

Superuser Contribution Does decreasing the volume on my phone have an impact on the streaming count?

Hello! I've recently begun utilizing Spotify and have curated several playlists, one of which I refer to as my "Nighttime Playlist." However, on occasion, I prefer to decrease the volume and focus on other activities, such as studying. I'm curious to...

Newbie

Hello! I've recently begun utilizing Spotify and have curated several playlists, one of which I refer to as my "Nighttime Playlist." However, on occasion, I prefer to decrease the volume and focus on...

Yordan

Moderator

1834 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution News Source Options

Spotify is the BEST on the market for customizing MUSIC and Podcast lists for easy access. However, Spotify should incorporate the SAME wide open, choose-your-own for our NEWS sources. No matter where a user navigates or tries to customize NEWS like ...

Casual Listener

Spotify is the BEST on the market for customizing MUSIC and Podcast lists for easy access. However, Spotify should incorporate the SAME wide open, choose-your-own for our NEWS sources.   No matt...

Susan_GP

Moderator

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Split screen in Windows App?

PlanPremiumCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueHi. I installed the Windows app on my laptop. Thanks for having the lyrics available, but I see no way to use split screen so that I can see the current playlist AND t...

Casual Listener

Plan Premium Country USA Device HP Laptop Operating System Windows 10   My Question or Issue Hi.   I installed the Windows app on my laptop.  Thanks for having the lyrics a...

AlejaR

Moderator

1515 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Release radar updates

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. My release radar hasn't updated this week for the first time ever. How do I get this upda...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi. My ...

OscarDC

Moderator

368 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Fake or Bot accounts spamming my Release Radar

PlanPremiumCountrySpainDeviceSamsung GalaxyOperating SystemWindows 10 My Question or IssueI have weird artists showing up on my Release Radar that are "Verified artists" that tag some of the bands I am following to show up on it. The weird thing is t...

Casual Listener

Plan Premium Country Spain Device Samsung Galaxy Operating System Windows 10   My Question or Issue I have weird artists showing up on my Release Radar that are "Verified artists" that...

Fatmaa

Regular

3180 Views

11 replies

5 likes

Abusing fake artists scam spam
Discover weekly Release Radar
  • 3180 Views
  • 11 replies
  • 5 likes

Solved!!Superuser Contribution grey songs

Hi, recently a lot of the music on Spotify has become greyed out - however, it is only my Spotify, my friends Spotify (in same country - Australia) doesn't have these songs greyed out for them. Just wondering what to do to fix that?  

Roadie

Hi,   recently a lot of the music on Spotify has become greyed out - however, it is only my Spotify, my friends Spotify (in same country - Australia) doesn't have these songs greyed out for th...

Yordan

Moderator

1360 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Superuser Contribution Can’t move liked songs or episodes playlists

PlanPremiumCountryUnited StatesDeviceiPhone 12 Pro MaxOperating SystemiOS 16 My Question or IssueI can’t move the episodes or liked songs playlist from the top of my list. This is supposed to be the “custom order” so why can’t I move it?

Newbie

Plan Premium Country United States Device iPhone 12 Pro Max Operating System iOS 16   My Question or Issue I can’t move the episodes or liked songs playlist from the top of my list. Th...

MihailY

Moderator

325 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Suggested songs

I love when I listen to a singular song and then Spotify starts giving me suggestions I wish it would give “because you listened to this song” and based off of my activity with the said suggested songs (saves, adds, replays) you archive an album for ...

Casual Listener

I love when I listen to a singular song and then Spotify starts giving me suggestions I wish it would give “because you listened to this song” and based off of my activity with the said suggested son...

Eni

Moderator

1284 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Block Artists

Can you give me a way to block an artist? I prefer to listen to other people's playlists and in some genres the playlists often contain artists that I hate. I could not find a way to just stop playing their songs on everything I listen to.

Visitor

Can you give me a way to block an artist? I prefer to listen to other people's playlists and in some genres the playlists often contain artists that I hate. I could not find a way to just stop playin...

hanswurst21

Newbie

13480 Views

17 replies

4 likes

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  • 17 replies
  • 4 likes

Superuser Contribution Glen Hansard presale ?

Huge Glen Hansard fan here is looking for a presale code for Vicard Street. Anyone?

Newbie

Huge Glen Hansard fan here is looking for a presale code for Vicard Street. Anyone? 

Lyubka

Moderator

540 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Podcast Shows as Not Available

Ok, so I recently created a Spotify podcast and changed the custom URL. After I changed the URL the podcast disappeared and so I changed the URL back to what it was before but it has been two days and it still doesn't work. It shows on Spotify for Po...

Newbie

Ok, so I recently created a Spotify podcast and changed the custom URL. After I changed the URL the podcast disappeared and so I changed the URL back to what it was before but it has been t...

Catherine961

Casual Listener

4322 Views

4 replies

1 likes

  • 4322 Views
  • 4 replies
  • 1 likes

Lyrics translation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to see the translation sign above the lyrics it's no longer there, could you tell me ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used t...

geovanebento

Roadie

941 Views

1 replies

0 likes

  • 941 Views
  • 1 replies
  • 0 likes

Does Spotify play first the downloaded or the streamed version of dowloaded songs/episodes?

PlanPremiumCountryBRDevice(Samsung Galaxy A54/A50)Operating System(Android / Samsung ONE) My Question or IssueI could not clearly find out (anywhere, be it the app or the spotify website) whether when I download a song or an episode (they are in "My ...

Newbie

Plan Premium Country BR Device (Samsung Galaxy A54/A50) Operating System (Android / Samsung ONE)   My Question or Issue I could not clearly find out (anywhere, be it the app or the spo...

dinomight

Spotify Star

1415 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Blank song on playlist

UK Premium, iOS, MacOS Hello! I have a playlist that's been going 10 years and there's a completely blank song on it from 2018. I have no idea what it was and it's doing my head in. Can anyone help me recover it? Attached a screenshot of what it look...

Newbie

UK Premium, iOS, MacOS   Hello!  I have a playlist that's been going 10 years and there's a completely blank song on it from 2018. I have no idea what it was and it's doing my head in. C...

OscarDC

Moderator

831 Views

1 replies

0 likes

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  • 1 replies
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Is there an issue with Balkan countries and Spotify charts?

Hello, I have attached a map of Europe where the red represents the countries that have (or in case of Russia, used to have) their own Spotify Charts, and I was wondering why several Balkan countries are not included on this list. The ONLY other Euro...

Casual Listener

Hello,   I have attached a map of Europe where the red represents the countries that have (or in case of Russia, used to have) their own Spotify Charts, and I was wondering why several Balkan ...

srdjanstrajnic

Newbie

1254 Views

2 replies

8 likes

  • 1254 Views
  • 2 replies
  • 8 likes

Superuser Contribution Wrong metadata for a song

The song is "Chains" by MUNI and came up in my recommendations. The artist for the single is listed as "MUNI" but the song says "MUNI, UFO, Low". I don't know UFO but it looks like they're not active, and I'm pretty sure Low had nothing to do with it...

Newbie

The song is "Chains" by MUNI and came up in my recommendations. The artist for the single is listed as "MUNI" but the song says "MUNI, UFO, Low". I don't know UFO but it looks like they're not active...

Lyubka

Moderator

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes