Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the Mac app, none of my saved albums appear in my library. However, they do appear on the iOS app and on the browser version of Spotify (Firefox). I've reinstalled the Mac app and updated. How can I fix this issue?
Solved! Go to Solution.
Thanks for the screenshot @danae678.
Can you please confirm if when you reinstalled the app, you followed these steps for Mac and manually deleted the mentioned folders?
Also, can you tell us roughly how many albums have you saved?
Cheers!
Hi @danae678,
On Mac, when clicking on Your Library, you should see several buttons on the top that help you navigate it:
What happens when you click on Albums? Can you please send us a screenshot? We'll look into it further.
Cheers!
It shows a few albums that were saved a while ago, but nothing after that. On iOS app I can see all of my albums.
Thanks for the screenshot @danae678.
Can you please confirm if when you reinstalled the app, you followed these steps for Mac and manually deleted the mentioned folders?
Also, can you tell us roughly how many albums have you saved?
Cheers!
I hadn't done the clean reinstall, that worked! Thank you so much.
Hey @danae678,
You're welcome! If you ever need anything else, we're just a post away.
Have a great day 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…