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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2442 Views
  • 1 replies
  • 0 likes
  • 2442 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4896 Views
  • 1 replies
  • 0 likes
  • 4896 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3582 Views
  • 1 replies
  • 3 likes
  • 3582 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39478 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39478 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165372 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165372 Views
  • 0 replies
  • 35 likes

"Your Music" Shuffle albums function

As of now you can right click on "Songs" under my music ang hit "Play" or "Choose as current playlist" how about implementing this function on the "Albums" tab? That way you can listen to all the albums at once without having to swap between them! Wo...

  • Regular
  • As of now you can right click on "Songs" under my music ang hit "Play" or "Choose as current playlist" how about implementing this function on the "Albums" tab? That way you can listen to all the alb...
  • JayGeorge
  • Newbie
  • 9849 Views
  • 9 replies
  • 33 likes
  • Functionality
    shuffle albums
    Your Music
  • 9849 Views
  • 9 replies
  • 33 likes

[Mac] Spotify won't play songs which I have previously had on my hard drive AS WELL AS Spotify?

After clearing out most of my iTunes because I use Spotify for everything, Spotify will no longer play songs which I had previously had on iTunes. All of these songs are available on Spotify and work when I play them from my phone, however if the son...

  • Newbie
  • After clearing out most of my iTunes because I use Spotify for everything, Spotify will no longer play songs which I had previously had on iTunes. All of these songs are available on Spotify and work...
  • 570 Views
  • 0 replies
  • 0 likes
  • 570 Views
  • 0 replies
  • 0 likes

Minor bug: app doesn't retain monitor affinity on relaunch

When closing and relaunching the app on a multi-monitor system, the Spotify window retains its X/Y coordinates, but not which monitor it was on. So, for example, I keep the app in the top-right corner of my second monitor; on relaunch, it appears in ...

  • Newbie
  • When closing and relaunching the app on a multi-monitor system, the Spotify window retains its X/Y coordinates, but not which monitor it was on. So, for example, I keep the app in the top-right corne...
  • 621 Views
  • 0 replies
  • 0 likes
  • 621 Views
  • 0 replies
  • 0 likes

Still can't play almost all local files on desktop

I have a mac os x (10.10.5) on a 2011 macbook pro. Already did a clean re-install of the app. Checked for DRMs. Opened up iTunes protocols. Still, only some local files are playing on the desktop app--literally 8 out of 4,121 local files. This is dev...

  • Casual Listener
  • I have a mac os x (10.10.5) on a 2011 macbook pro.   Already did a clean re-install of the app. Checked for DRMs. Opened up iTunes protocols.   Still, only some local files are pla...
  • 589 Views
  • 0 replies
  • 1 likes
  • 589 Views
  • 0 replies
  • 1 likes

Regular issues with Spotify app loading VERY slow

I used to have this issue where on a regular basis, Spotify would completely fail to load in a reasonable amount of time. It's not like I've got a slow internet connection or a slow Mac. I'm using 300mb broadband and I've got a recent Mac with a dece...

  • Casual Listener
  • I used to have this issue where on a regular basis, Spotify would completely fail to load in a reasonable amount of time.   It's not like I've got a slow internet connection or a slow Mac. I'm...
  • 867 Views
  • 0 replies
  • 2 likes
  • 867 Views
  • 0 replies
  • 2 likes

Local files won't show up

I have been struggling with this problem for two weeks now. I recently switched over from Apple music to Spotify and transferred my playlists over. In those playlists, I have local files that show up on my desktop but not on my mobile device (iPhone ...

  • Newbie
  • I have been struggling with this problem for two weeks now. I recently switched over from Apple music to Spotify and transferred my playlists over. In those playlists, I have local files that sh...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Moving Song within Playlist

Can someone please tell me how to move a track within a Playlist I've already created? I'm woking form a desktop/Mac ... and am stumped. Can't imagine why this is so hard. Seems like this should be a basic function (but I am new to Spotify, using my ...

  • Newbie
  • Can someone please tell me how to move a track within a Playlist I've already created? I'm woking form a desktop/Mac ... and am stumped. Can't imagine why this is so hard.  Seems like this s...
  • ramaix42
  • Newbie
  • 3958 Views
  • 18 replies
  • 0 likes
  • 3958 Views
  • 18 replies
  • 0 likes

spotify says theres no internet connection when my vpn is connected

ive looking through the current posts on here about spotify not working while a vpn is conneted and nothing has been able to help. i've tried deleting then reinstalling and spotify wouldnt even download with my vpn coonected. i have my vpn set to the...

  • Newbie
  • ive looking through the current posts on here about spotify not working while a vpn is conneted and nothing has been able to help. i've tried deleting then reinstalling and spotify wouldnt even downl...
  • 264 Views
  • 0 replies
  • 0 likes
  • Mac
  • 264 Views
  • 0 replies
  • 0 likes

Music Randomly Starts Playing

This has been happening for three weeks now. At random intervals, even when I'm not sitting at my computer songs will start playing. Somtimes it is the next song in the playlist I had paused, other times it is a random song I've never listened to bef...

  • Newbie
  • This has been happening for three weeks now.  At random intervals, even when I'm not sitting at my computer songs will start playing.  Somtimes it is the next song in the playlist I had pau...
  • 847 Views
  • 0 replies
  • 0 likes
  • 847 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading Spotify songs as premium outside of playlists

I have no clue if my friend is trolling me or not but he says he can download songs that he "likes" or presses the Check mark on in the tab "Your Music > Songs" He says theres a download button there for him. But i only find a download button on play...

  • Newbie
  • I have no clue if my friend is trolling me or not but he says he can download songs that he "likes" or presses the Check mark on in the tab "Your Music > Songs" He says theres a download button th...
  • didieracm
  • Casual Listener
  • 1355 Views
  • 4 replies
  • 1 likes
  • 1355 Views
  • 4 replies
  • 1 likes

Solved!! Unable to connect to facebook?

Hey, I'm trying to connect my premium account to facebook. Whenever I click on the "Connect" button I get a message "ok" from facebook and that's it. nothing else happens and my account isn't linked. does anyone have a solution for this? thanks!

  • Casual Listener
  • Hey, I'm trying to connect my premium account to facebook. Whenever I click on the "Connect" button I get a message "ok" from facebook and that's it. nothing else happens and my account isn't linked....
  • ElfRiderX
  • Newbie
  • 9515 Views
  • 47 replies
  • 0 likes
  • 9515 Views
  • 47 replies
  • 0 likes

friend feed missing

Why is the friend feed now missing? I have the box checked for it to show up. How do things like this just happen? It makes me hesitate to abandon iTunes for Spotify.

  • Roadie
  • Why is the friend feed now missing? I have the box checked for it to show up. How do things like this just happen? It makes me hesitate to abandon iTunes for Spotify.    
  • 476 Views
  • 0 replies
  • 0 likes
  • feed
  • 476 Views
  • 0 replies
  • 0 likes

Solved!! Multimedia UI

After I press Volume Up or Volume Down Multimedia UI don't show.I tried to change in Advanced options to switched off and on and it didn't worked.Before newest update all was good.

  • Casual Listener
  • After I press Volume Up or Volume Down Multimedia UI don't show. I tried to change in Advanced options to switched off and on and it didn't worked. Before newest update all was good.
  • lesenus
  • Casual Listener
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Local files ID tags are messed up

The ID tags on some of my local files are messed up. It might even specifically be on Chance the Rapper's Acid Rap. I have already tried making sure the ID tags are correct in iTunes, emptying the cache, uninstalling/reinstalling and turning the loca...

Screen Shot 2017-11-16 at 5.05.43 AM.png Screen Shot 2017-11-16 at 5.03.32 AM.png
  • Visitor
  • The ID tags on some of my local files are messed up. It might even specifically be on Chance the Rapper's Acid Rap. I have already tried making sure the ID tags are correct in iTunes, emptying the ca...
  • 484 Views
  • 0 replies
  • 0 likes
  • local files
    Mac
  • 484 Views
  • 0 replies
  • 0 likes

Bring back search dropdown menu

Hi,seriously, ability to start searching for artist/track/album in desktop app and then using dropdown menu and keyboard was so useful.. Search results were presented one below another, it was fast and comfortable to use it. Why did you change it?Now...

  • Casual Listener
  • Hi, seriously, ability to start searching for artist/track/album in desktop app and then using dropdown menu and keyboard was so useful.. Search results were presented one below another, it was fast...
  • Anamon
  • Roadie
  • 825 Views
  • 5 replies
  • 8 likes
  • Mac
  • 825 Views
  • 5 replies
  • 8 likes

Reordering Nested Folders locks out playlist organization

I have a ton of playlists that I've organized into folders, but if I try to move a folder that's inside another folder, it doesn't actually move, and I can't move any other folders or playlists until I restart the desktop client.

  • Newbie
  • I have a ton of playlists that I've organized into folders, but if I try to move a folder that's inside another folder, it doesn't actually move, and I can't move any other folders or playlists until...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Solved!! [MAC] Slow-like pitch/tempo, as if music tuned 1 step down

I feel like the songs are playing in a slower tempo and lower pitch. The problem is very likely to be on the downloadable app, since i've just tried the web player and it worked perfect. The same song sounds perfect on my iTunes and the web player, b...

  • Casual Listener
  • I feel like the songs are playing in a slower tempo and lower pitch. The problem is very likely to be on the downloadable app, since i've just tried the web player and it worked perfect.   ...
  • mRkukov
  • Newbie
  • 47502 Views
  • 14 replies
  • 1 likes
  • Mac
  • 47502 Views
  • 14 replies
  • 1 likes

Trouble Syncing Local Files from One Computer to Another

I made a playlist on the Spotify App on my Mac a while ago that includes some local files. When I downloaded this playlist on my iPhone the local files synced up and it allowed me to play the local files on my iPhone. I recently got a new Windows PC,...

  • Newbie
  • I made a playlist on the Spotify App on my Mac a while ago that includes some local files. When I downloaded this playlist on my iPhone the local files synced up and it allowed me to play the local&n...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

deleted

deleted

  • Regular
  • deleted
  • 497 Views
  • 0 replies
  • 0 likes
  • Mac
    streaming
    Streaming Issue
  • 497 Views
  • 0 replies
  • 0 likes