Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1547 Views
1 replies
0 likes

1547 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3898 Views
1 replies
0 likes

3898 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3151 Views
1 replies
3 likes

3151 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38326 Views
19 replies
1 likes
music stops

38326 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164840 Views
0 replies
35 likes
Mac

164840 Views
0 replies
35 likes

Solved!! Unable to login to Spotify.

I am unable to log into Spotify ! Tried to change password but get the message 'Sorry, your form has expired. Please try again.'

bryana63
Newbie
I am unable to log into Spotify ! Tried to change password but get the message 'Sorry, your form has expired. Please try again.'
2015-07-21 11:25:00 PM
2016-06-30 3:25:23 PM
vineethmucherla
Newbie
1014 Views
3 replies
0 likes
Mac

1014 Views
3 replies
0 likes

Solved!! Secret "Discover Weekly" Playlist?

I stumbled across a "Discover Weekly" playlist that somehow made its way into my Playlists tab this afternoon. I've been listening to it since then and it's great! However, the playlist just mysteriously disappeared from all of Spotify now, and after...

Screen Shot 2015-04-08 at 12.26.42 AM.png

kennysong
Newbie
...wesome. Also, here's a feedback form that was linked to in my original Discover Weekly playlist, which has publicly readable responses. It only has 20 reponses so far, so it s...
2015-04-07 7:10:17 PM
2016-06-28 9:08:30 PM
scullybhoy1888
Newbie
32433 Views
51 replies
7 likes
Mac

32433 Views
51 replies
7 likes

App Freezes All The Time Duding Playback

I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI freezes and is unresponsive. I can try to press the "...

temuujin
Regular
I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI fr...
2016-06-28 6:21:29 PM
199 Views
0 replies
1 likes
Mac

199 Views
0 replies
1 likes

Songs replaced by endless copies of a different song.

Hi, i started using Spotify around 2008-2009 ish. Ever since, (though i at one point made a new account i believe) i have kept a "main list", meaning i had thousands of not just nostalgic songs but music i will probably not find if i go searching aga...

EmpaDunder
Newbie
Hi, i started using Spotify around 2008-2009 ish. Ever since, (though i at one point made a new account i believe) i have kept a "main list", meaning i had thousands of not just nostalgic songs but m...
2016-06-27 10:22:10 AM
189 Views
0 replies
0 likes
Mac
Windows

189 Views
0 replies
0 likes

Spotify Pausing with new speakers / dac

Version of spotify: http://prntscr.com/5hz2zn Macbook Pro - late 2012 Hey Spotify Community, I just purchased a set of AudioEngine A5+ speakers and a D1 DAC and started encountering a pretty random issue with Spotify. As I was playing songs via spoti...

UofMihnea
Newbie
Version of spotify: http://prntscr.com/5hz2zn Macbook Pro - late 2012 Hey Spotify Community, I just purchased a set of AudioEngine A5+ speakers and a D1 DAC and started encoun...
2014-12-17 9:39:09 PM
2016-06-25 1:11:14 PM
ascorti
Casual Listener
1767 Views
8 replies
1 likes
Mac

1767 Views
8 replies
1 likes

Playlist bug for local files

Weird bug: I have a local file that I have added to a playlist. For some reason that file won't show on my desktop (Mac OS X El Capitan) playlist. But Spotify definitely is recognizing that I've added the file; the playlist correctly updates on my mo...

encoreguy
Newbie
Weird bug: I have a local file that I have added to a playlist. For some reason that file won't show on my desktop (Mac OS X El Capitan) playlist. But Spotify definitely is recognizing that I've adde...
2016-06-25 8:49:54 AM
151 Views
0 replies
0 likes
Mac

151 Views
0 replies
0 likes

drag and drop never worked in my playlists using Chrome or/and Firefox

Hi, i'm trying to edit my playlists but drag and drop never worked. I wanna chage the sequence of the songs that I creatd first, but appears to be disable or something. I'm not using the app, im using the browser. Can anyone help me with this? Spotif...

nitrov-rvr
Newbie
Hi, i'm trying to edit my playlists but drag and drop never worked. I wanna chage the sequence of the songs that I creatd first, but appears to be disable or something. I'm not using th...
2016-06-22 12:45:40 AM
2016-06-23 1:17:31 AM
osornios
Spotify Star
281 Views
1 replies
0 likes
Mac

281 Views
1 replies
0 likes

Error code 4

Hi everybody, I tried to find a solution in the forums but nothing seems to work for me. Since a month spotify keeps giving error code 4. Several solutions I found, tested but don't work for me. edit: it also can't log in on my phone- restart- log ou...

Kramer9
Casual Listener
Hi everybody, I tried to find a solution in the forums but nothing seems to work for me. Since a month spotify keeps giving error code 4. Several solutions I found, tested but don't w...
2016-06-22 3:56:24 PM
2016-06-22 4:17:42 PM
shoemann
Regular
1271 Views
15 replies
0 likes
Mac

1271 Views
15 replies
0 likes

Spotify no internet connection error 4

I totally have internet connection but Spotify mac app doesn't. I have logged out and tried to log in with Facebook but it only goes to Firefox and after a while says "You may now close this window." And nothing happens......OSX 10.10.5

jerjerjer
Casual Listener
I totally have internet connection but Spotify mac app doesn't. I have logged out and tried to log in with Facebook but it only goes to Firefox and after a while says "You may now close this window."...
2016-06-17 4:40:48 PM
2016-06-22 4:03:54 PM
arnoudtraa
Newbie
488 Views
3 replies
0 likes
Mac

488 Views
3 replies
0 likes

Solved!! my picture is being used on a public playlist that I did not create

my picture is being used on a public playlist that I did not createWhat can I do to delete or report this?this is the link to list:https://open.spotify.com/user/spotifydiscover/playlist/6sR9mCqKqBzQO9s2XcM3Uf

user-removed
Visitor
my picture is being used on a public playlist that I did not create What can I do to delete or report this? this is the link to list: https://open.spotify.com/user/spotifydiscover/playlist/6sR9mCqKqBzQO9s2XcM3Uf
2015-08-11 6:07:22 AM
2016-06-20 12:20:30 AM
rbhirsch1
Newbie
1763 Views
2 replies
0 likes
Mac

1763 Views
2 replies
0 likes

Solved!! Spotify doesn"t start with Yosemite

Hi everyone! Since I updated my Macbook to OS X Yosemite my spotify doesn't even start. After breefly showing the LogIn screen it shuts down. I also can't reinstall spotify, because the installer won't start. It's the same problem there. I have a pre...

cikichiara
Regular
Hi everyone! Since I updated my Macbook to OS X Yosemite my spotify doesn't even start. After breefly showing the LogIn screen it shuts down. I also can't reinstall spotify, because the in...
2014-10-30 5:04:24 PM
2016-06-20 3:19:31 PM
floyd831
Casual Listener
20259 Views
39 replies
0 likes
Mac

20259 Views
39 replies
0 likes

Inconsistent Library Throughout Devices

For example, I will be logged in on my iPad, delete a song from my music. Then I will be logged onto my computer and that song is still in my library.Is there a way to make my library consistant between my iphone, ipad, and desktop?

Tinaa0225
Casual Listener
For example, I will be logged in on my iPad, delete a song from my music. Then I will be logged onto my computer and that song is still in my library. Is there a way to make my library consista...
2016-06-16 10:57:49 PM
145 Views
0 replies
0 likes
Mac

145 Views
0 replies
0 likes

Please take my account off A/B testing so i can have my new releases bell icon back! Thank you.

Proteus1858
Casual Listener
Please take my account off A/B testing so i can have my new releases bell icon back! Thank you.
2016-06-16 8:40:38 PM
336 Views
0 replies
1 likes
Mac

336 Views
0 replies
1 likes

Problem using Spotify and a Wacom tablet at the same time

I am listening to a personal list in Spotify, using the tablet and suddenly the tablet freezes and the iMac gets really slow. The only way how to bring the iMac back is shutting down Spotify, and it takes quite a long time to do it so. Does anybody e...

creatorica
Newbie
I am listening to a personal list in Spotify, using the tablet and suddenly the tablet freezes and the iMac gets really slow. The only way how to bring the iMac back is shutting down Spotify, and it ...
2016-06-14 6:30:11 PM
794 Views
0 replies
0 likes
Mac

794 Views
0 replies
0 likes

Log in

Okay my spotify was offline and when i went online to search for new songs spotify logged me out saying that i can only use it abroad for 14 days, im not even abroad but okay I went on the website to change the country and it doesnt want to log in wi...

Elgayr
Casual Listener
Okay my spotify was offline and when i went online to search for new songs spotify logged me out saying that i can only use it abroad for 14 days, im not even abroad but okay I went on the website to...
2016-06-14 4:25:02 AM
2016-06-14 12:35:01 PM
SirPulpje
Casual Listener
262 Views
2 replies
0 likes
Mac

262 Views
2 replies
0 likes

I can't get any sound though it says it's playing!!!!

2506tay
Newbie
2016-06-14 5:53:21 AM
138 Views
0 replies
0 likes
Mac

138 Views
0 replies
0 likes

Spotify premium

So I clicked on one of your ads on Instagram to get Spotify for 99 cents. I was currently on the Spotify premium free trial. I filled out the information and stuff to get the premium for 99 cents. When I finished it said congrats you now have premium...

nathan7843
Newbie
So I clicked on one of your ads on Instagram to get Spotify for 99 cents. I was currently on the Spotify premium free trial. I filled out the information and stuff to get the premium for 99 cents. Wh...
2016-06-13 8:22:07 PM
2016-06-14 1:14:44 AM
osornios
Spotify Star
300 Views
1 replies
0 likes
Mac

300 Views
1 replies
0 likes

No sound, but song is playing - Happens after every output-switch

Everytime i switch output on OS X. That means, plugging in headphones, pulling out headphones, activating airplay som OS X, and disconnecting airplay, Spotify won't play any sound. I can see the scrubber sliding, but no sound(but i CAN hear system-so...

Mads-K
Newbie
Everytime i switch output on OS X. That means, plugging in headphones, pulling out headphones, activating airplay som OS X, and disconnecting airplay, Spotify won't play any sound. I can see the scru...
2015-04-06 4:20:57 PM
2016-06-11 12:17:28 PM
Ravier
Newbie
646 Views
4 replies
4 likes
Mac

646 Views
4 replies
4 likes

"Can't play current track" banner whenever audio route changes or Mac wakes up from sleep.

Sometimes when audio route changes, but also fairly regularly when waking my Mac from sleep, Spotify will complain about not being able to play the current track. Restarting the app is the only way to restore functionality.

bgerstle
Spotify Legend
Sometimes when audio route changes, but also fairly regularly when waking my Mac from sleep, Spotify will complain about not being able to play the current track. Restarting the app is ...
2016-06-03 8:31:51 PM
2016-06-11 2:31:30 AM
bgerstle
Spotify Legend
431 Views
2 replies
0 likes
Mac

431 Views
2 replies
0 likes

Potential Bug: Top level folders only play first sub-folder's playlists when double clicked

Hey Team, Sharing a potential bug that's been in the release version of the mac desktop client for a while now. I'm probably an edge case user, but sharing anyway in case anyone else is running into this as well. Thanks! OS/Client Versions: Mac: 10.1...

WillDWhite
Casual Listener
Hey Team, Sharing a potential bug that's been in the release version of the mac desktop client for a while now. I'm probably an edge case user, but sharing anyway in case anyone else is runn...
2016-06-10 6:43:05 PM
175 Views
0 replies
0 likes
Mac

175 Views
0 replies
0 likes

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