Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[All Devices] Playlist Issues

[All Devices] Playlist Issues

Plan

Premium

Country

Australia

 

Device

iPhone 11 and Desktop

Operating System

iOS 13 and Windows 10

 

My Question or Issue

Every time I try and start playing any playlist on my account, the next song is always a different playlist and it no longer plays right through the original playlist I chose.

No matter what playlist I start listening to, the next song is always a completely different playlist.

This happens on my phone as well as on my desktop so might be an account issue??

It started happening last week and I can't stop it from happening, even when choosing a radio station.

 

Any help or suggestions would be appreciated.

Reply
1 Reply

Hey there @felixdesouze!

 

Thanks for reaching out to us on the Community!

 

Do you always get songs from the same playlist when the music changes?

 

If that's that's the case, it's possible that you have that playlists queued and this is causing this. Take a look here to see how to clear your queue.

 

If that doesn't solve the issue, could you try a clean reinstall of the app to make sure you have the latest version and that any outdated files are removed.
 
Give your device a quick restart as well before you open the newly installed app.
 
We'll be on the lookout for your reply. Feel free to get back to us if you have any further questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts