All playlist are empty only on desktop

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All playlist are empty only on desktop

emilio_cr
Visitor

Plan

Premium

Device

Desktop

Operating System

Windows 10

 

I have spotify premium and i use it on 3 devices: on my desktop, on my laptop and on my Android phone and also in the web player. Since one month i can't listen any song on spotify but only in my desktop version. I can search anything but the songs won't start and the playlists look empty (also the spotify playlist).

 

I tried to reinstall spotify from the microsoft store and from spotify site but it still doens't work. I checked the firewall and it's ok and I checked my account and my email addres.

I don't know what I have to do now 

 

Here is an example. This is a spotify playlist and on the bottom I tried to start a song but nothing happensspot.png

Thank you for your time

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: All playlist are empty only on desktop

Jemi
Spotify Legend

Hey @emilio_cr, help's arrived.

 

Try these steps and see if anything changes:

 

  • Open Notepad as an administrator (right-click - Open as Administrator)
  • go to File - Open and navigate to C:\Windows\System32\drivers\etc
  • Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  • When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  • Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  • If you do find any lines with Spotify, please remove them.
  • Save your changes and restart Spotify.

If that doesn't work, try another reinstall with these steps, and let us know how it goes.

 

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf

View solution in original post

1 Reply
Solution!

Re: All playlist are empty only on desktop

Jemi
Spotify Legend

Hey @emilio_cr, help's arrived.

 

Try these steps and see if anything changes:

 

  • Open Notepad as an administrator (right-click - Open as Administrator)
  • go to File - Open and navigate to C:\Windows\System32\drivers\etc
  • Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  • When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  • Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  • If you do find any lines with Spotify, please remove them.
  • Save your changes and restart Spotify.

If that doesn't work, try another reinstall with these steps, and let us know how it goes.

 

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf

View solution in original post

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