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Plan
Premium
Device
Desktop
Operating System
Windows 10
I have spotify premium and i use it on 3 devices: on my desktop, on my laptop and on my Android phone and also in the web player. Since one month i can't listen any song on spotify but only in my desktop version. I can search anything but the songs won't start and the playlists look empty (also the spotify playlist).
I tried to reinstall spotify from the microsoft store and from spotify site but it still doens't work. I checked the firewall and it's ok and I checked my account and my email addres.
I don't know what I have to do now
Here is an example. This is a spotify playlist and on the bottom I tried to start a song but nothing happens
Thank you for your time
Solved! Go to Solution.
Hey @emilio_cr, help's arrived.
Try these steps and see if anything changes:
If that doesn't work, try another reinstall with these steps, and let us know how it goes.
Hey @emilio_cr, help's arrived.
Try these steps and see if anything changes:
If that doesn't work, try another reinstall with these steps, and let us know how it goes.
i'm still having the problem...
on my app playlist are ok, but on web (chrome) all playlist are empty
Hey @okokpeople,
Thanks for your reply and welcome 🙂
Just to confirm, is this just happening on the web player? Do you notice if this is happening on the desktop app as well or on a different device?
We can confirm the right team is aware of this behavior. They're currently looking into it in this thread, so we recommend having a look at it and providing us there with the info we'll need to report it. You can find important info in the pin message at the top of the thread as well.
Keep us in the loop there!
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