Blue screen

[giuseppe_89]

Hi guys, 

every time I try to install Spotify on my computer running windows 10 gives me a Blue Screen of Death, anybody knows why and how to fix it? Thanks in advance.

[IguanaSetup]

Hi,

Can you give me the exact error code which appears on the BSOD? Simply find it out when the BSOD appears on your screen, or you can also find it out through applications such as WhoCrashed. You can download here: http://www.resplendence.com/downloads (Not spam, I swear)

Just waiting for your reply 🙂

Thanks

[giuseppe_89]

Hi,

thank you for replying back, I've had 2 BSODs so far with the following
codes:

stop code: BAD POOL HEADER
stop code: KMODE EXCEPTION NOT HANDLED What failed: NTFS.sys

Thanks! 🙂

[IguanaSetup · Accepted solution]

Many cases of Blue Screen errors turn out to be disk errors; I find your case also the same. Stop code: BAD_POOL_HEADER and KMODE_EXCEPTION_NOT_HANDLED are often caused by faulty softwares or damaged disk drivers. Sometimes it happens because certain processes aren't simply compatible with your current OS version, but since you're operating Windows 10, this isnt really the case here... 

Try using softwares such as BlueScreenView or WhoCrashed. Gathering around information about your issue really helps troubleshooting your PC.

So, try out these following steps:

1. Try Spotify reinstall- Download SpotifyInstaller.exe through here.

2. Disable such antivirus softwares that can interrupt certain processes and try reinstall.

3. Update Windows or drivers if you can- this might let you work (If your PC shows BSODs after updating Windows or certain drivers, remove them and see if it works) 

4. Scan RAM and other disks for errors and faulty data. (sfc /scannow)

Check out these threads also: https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/001/thread-id/641/page/1

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/001/thread-id/64096/page/1

Hope this works, please... 🙂

[giuseppe_89]

Hi, 

I don't know what happened, I went to install Spotify so it would give me a BSOD, do the checks as you suggested and it just installed as normal, totally fine it works as always.

I'll never understand technology when behaves like that, thank you for the suggestions,

it's been very appreciated. 

[IguanaSetup]

Good thing it worked! Now you can listen to music again 🙂

Enjoy Spotify!

[CarolDavidson59]

recently updated software that might cause this problem. if you create a restore point you can perform a system restore if not
the other way around is to fix the registry here's how
Solution 2: Fix Registry
https://www.errorsolutions.tech/error/bad-pool-header-windows-10/