[Chromebook] Song stops randomly

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[Chromebook] Song stops randomly

Zepzzzy
Newbie

 

Plan

Free

Country

USA

Device

Chromebook

Operating System

Chrome OS

 

My Question or Issue

My song will play regularly, but stops at 9 seconds, pauses for like 5 seconds, then plays again. I've tried signing out, restarting my computer, even using a whole other browser.

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Re: [Chromebook] Song stops randomly

Moderator
Moderator

Hey folks,

 

Thanks for your reports on this.

 

We've spoken to the relevant team, and we've concluded that this is an issue which is specific to users' individual networks.

 

As a result, we suggest you reach out to your network manager and ask them to look into this further on their end.

 

Thanks again!

PeterModerator
 
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42 Replies

Re: Song stops randomly

Moderator
Moderator

Hey @Zepzzzy.

 

Thanks for getting in touch!

 

We're wondering if this happens on a different account as well. and if any other songs show the same behavior.

 

If you could also try out the Android app on your Chromebook. This might be a suitable work-around. Here you can read how to run Android apps on a Chromebook device.

 

Hope it will help. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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Re: Song stops randomly

digforvictory
Gig Goer

Plan

Unlimited

Country

UK

Device

Chromebook

Operating System

Chrome OS

 

I have the same issue.

 

Every song I play freezes at 9 seconds for a few moments. I'm unable to download Andorid apps to this Chromebook.

 

It's been like this for 4 or 5 days now. I'm not having the same issue when using Spotify on my phone or on a Mac computer so it must be a web player issue.

Re: Song stops randomly

hailee3
Casual Listener

I have the exact same problem!!! It'll stop at the 9 sec mark and then will continue after 5-10 seconds. All of my info is the same as the original poster!

 

EDIT: ALL songs do this. No matter what song I play, it pauses at the 9 second mark.

Re: Song stops randomly

terrydpirate
Regular

Every track pauses at 9 seconds briefly, then continues.  Just started happening a couple days ago.  I have tried all the suggested remedies, such as clearing cache, restarting, going incognito, etc.  Very annoying.

Re: [Chromebook] Song stops randomly - Status changed to: Need more info

Moderator
Moderator

Hey all,

 

We've been receiving reports that some songs are stopping when listening to them on a Chromebook.

 

If you are experiencing this issue, here's some things you can try:

 

  • Clear cache
  • Clear Cookies
  • Reboot Chromebook

If this doesn't help, please send us over the following so we can further investigate:

 

  • Which Chromebook you are using
  • Chrome OS version

As a temporary work-around you could try to install the Android app on your Chromebook. Here you can read how to run Android apps on a Chromebook device.

 

Let us know how it goes. Looking forward to your reply.

GuidoModerator
 
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Re: [Chromebook] Song stops randomly

digforvictory
Gig Goer

My Chromebook is a Asus Model C300M.

 

Chrome OS version is 75 I believe.

 

Problem is still persisting, after 9 seconds on every song it freezes for a few seconds. 

Re: [Chromebook] Song stops randomly

Moderator
Moderator

Thanks @digforvictory for sending over your info.


@terrydpirate@Zepzzzy and @hailee3, could you also send us over the following?

 

  • Which Chromebook you are using
  • Chrome OS version

Looking forward to your reply!

GuidoModerator
 
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Re: [Chromebook] Song stops randomly

terrydpirate
Regular
Guido, thanks. My issue has resolved itself, no more 9 second pause each
track. It was turned off for about 12 hours. I have* Dell Chromebook
3180, **Version 75.0.3770.102 (Official Build) (64-bit). *I hope for no
more issues, I really dig Spotify.
Terry

Re: [Chromebook] Song stops randomly

digforvictory
Gig Goer

I'm still getting the freeze after 9 seconds.

 

Been close to a week of this now.

 

Any news on what it might be?

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