Download option resetting

[amateusn]

I use Spotify Premium both on my Android and Windows.

For at least past 6 months I'm unable to download my playlists at Windows app. When I toggle "download" it works fine, but when Windows restarts it resets and all playlists get back to Online mode. Android works fine.

I'm sure other people has/had the same issue, but couldn't find the solution on my research.

I've waited 6 months hoping for an update that could fix that. No lucky.

[Maria_B]

Hey @amateusn!

Welcome to the Spotify Community.

That's odd. In this case, let's try a deeper reinstallation to get this fixed. Just follow these steps:

• Log out of Spotify and then close the program.
• Uninstall 
• Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

• Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account. 

• Restart your PC.

• Reinstall the app from here: http://download.spotify.com/Spotify%20Installer.exe.

Keep us posted.