Homepage is bugged

[Anon230]

Premium plan/

Windows 10

My Question or Issue

A few of lists (recently played, new podcasts episodes, discover...) are bugged - the album covers are cut and then there is just a black screen.

What did not help:

- restarting PC, logging in/out;

- clean reinstall (I tried both the MS store version and normal desktop version);

- hosts file does not contain entries that need to be removed;

- enabling/disabling hardware acceleration.

Thank you in advance

[Hubo]

Hey @Anon230, thanks for reaching out!

That's definitely not right! Let's see how we can get that back working for you! Let's try a deep reinstallation of the Spotify app with these steps: https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p.... Could you let me know if that works for you? Also, could you let me know the resolution of your screen? You can find that on: http://whatismyscreenresolution.net.

Keep me in loop!

Have a good one,

Hubo

[Anon230]

Hello @Hubo ,

the deep reinstallation did not help. My screen resolution according to the site is 1536x864.

Thank you in advance.

[Hubo]

Hey there, thanks for getting back to me!

Alright, let's try something else. Could you log out of the Spotify app and use another Spotify account to login (e.g. from a friend/family member)? Does the same thing happen? Also, what versions of the Spotify app and operating system are you using? Keep me posted!

Have a good one,
Hubo

[Anon230]

Hello, thanks for replying,

I actually found out that it is caused by the scaling of Windows. If the scaling is 100% or 150%, then it works fine. If it is 125%, then the bug occurs no matter what.

My laptop has a 1920x1080 screen, the scaling was the reason why https://bestfirms.com/what-is-my-screen-resolution/ showed it is 1536x864.

So my question is - is it the case that Spotify does not work in 1920x1080 scaled by 125% (effectively to 1536x864)?

To answer your suggestions:

- Logging with another account did not help.

- version: 1.1.44.538.g8057de92 (Microsoft Store version)

- o. s. version: 64-bit Windows 10 Home