How Do I Turn Offline Mode Off?

[MonkeyGaming171]

Plan

Free/Premium

Country

England

Device

Sony Xperia 1 II and PC

Operating System

Android, Windows 10

My Question or Issue

I have hit a problem where Spotify says I must turn off offline mode before playing a song. However I can't find where to turn it off, I have googled it and none of the answers so far have helped. I have tried logging out and back in but still nothing... help.

[MauriceMV]

Hey @MonkeyGaming171, 

Which options have you tried? For desktop it should available if you click the three dots at the top left, go to file and select 'Offline Mode' after that.

On Android, when you're on the home tab of the app, there should be a little gear icon. If you press that button there should be an option to turn offline mode off or on a few options down the list.

[MonkeyGaming171]

It's ok now @MauriceMV it seems to have sorted itself out after a day. Thanks anyway ❤️

[MauriceMV]

No worries. If you're ever having trouble again, feel free to ask! 😉 

[uyfa24]

As usual, after clicking on the 3 dots there is no offline option....

Just as well I did not give Spotify any of my money.

[Yordan]

Hey @uyfa24!

If you're on Free you won't see the Offline Mode options, but you can still download podcasts and listen to them without an internet connection. You just have to disable your Wifi / Mobile Data and the app will enter Offline Mode automatically.

Hope this clears things up. Cheers!

[parpy]

i dont have offline mode in the section files

[Jeremy]

Hi there @parpy,

Thank you for your reply in this thread. 

Can you confirm if you're on the free version or if you're a Premium users? If you're on our free version, please have a look at @Yordan post above.

We'll keep an eye out for your reply.

Take care 🙂

[afroenby]

Hey Im on Spotify Free but I did have Spotify Premium from 2017 to 2020. My Spotify Desktop application is telling me its on Offline mode and to turn off offline mode to listen to music, and I still have internet connection access. Why is this? I exited the program multiple times and waited a day or two. Its not working.

[OscarDC]

Hey @afroenby,

Thank you for reaching out to the Community and welcome. 

This type of issue could be related to some damaged cache stored on your device from previous versions. We'd first recommend performing a clean reinstall of the app. This is often an overlooked step, but it can be helpful in getting rid of any corrupted files that might be causing issues. 

If the issue persists, could you send us a screenshot of the error message you're getting? This will give us a better look at the issue.

Lastly, include in your next response the make, model and OS version of the device involved, along with the Spotify version you're currently running.

We'll be on the lookout.