Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Sony Xperia 1 II and PC
Android, Windows 10
My Question or Issue
I have hit a problem where Spotify says I must turn off offline mode before playing a song. However I can't find where to turn it off, I have googled it and none of the answers so far have helped. I have tried logging out and back in but still nothing... help.
Which options have you tried? For desktop it should available if you click the three dots at the top left, go to file and select 'Offline Mode' after that.
On Android, when you're on the home tab of the app, there should be a little gear icon. If you press that button there should be an option to turn offline mode off or on a few options down the list.
It's ok now @MauriceMV it seems to have sorted itself out after a day. Thanks anyway ❤️
No worries. If you're ever having trouble again, feel free to ask! 😉
As usual, after clicking on the 3 dots there is no offline option....
Just as well I did not give Spotify any of my money.
If you're on Free you won't see the Offline Mode options, but you can still download podcasts and listen to them without an internet connection. You just have to disable your Wifi / Mobile Data and the app will enter Offline Mode automatically.
Hope this clears things up. Cheers!
i dont have offline mode in the section files
Hi there @parpy,
Thank you for your reply in this thread.
Can you confirm if you're on the free version or if you're a Premium users? If you're on our free version, please have a look at @Yordan post above.
We'll keep an eye out for your reply.
Take care 🙂
Hey Im on Spotify Free but I did have Spotify Premium from 2017 to 2020. My Spotify Desktop application is telling me its on Offline mode and to turn off offline mode to listen to music, and I still have internet connection access. Why is this? I exited the program multiple times and waited a day or two. Its not working.
Thank you for reaching out to the Community and welcome.
This type of issue could be related to some damaged cache stored on your device from previous versions. We'd first recommend performing a clean reinstall of the app. This is often an overlooked step, but it can be helpful in getting rid of any corrupted files that might be causing issues.
If the issue persists, could you send us a screenshot of the error message you're getting? This will give us a better look at the issue.
Lastly, include in your next response the make, model and OS version of the device involved, along with the Spotify version you're currently running.
We'll be on the lookout.
I am getting the same error. Turning on offline and back off does not resolve the issue. Super annoying. What am I paying for?
Could you confirm that the app's internet connection is not being blocked by another program (Windows Defender Firewall for example)? It's worth checking your hosts file for any entries with Spotify by following the steps here. If you find any, simply remove them, then save your changes and restart the app.
You can also try with a different network, if possible. In case you're using a VPN, try disabling it temporarily as well.
If the issue persists, a screenshot of how things look on your end would be greatly appreciated.
Keep us posted. Cheers!
I had this problem and I restarted spotify. and everything went back to work properly.
Thank you for your reply in this thread.
We're glad to hear that everything works as it should for you again,
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…