I can't update my profile picture

[Mengueche]

Plan

Premium

Country

Colombia

Device

PC

Operating System

Windows 7

My Question or Issue

I'm experiencing some issues when uploading or updating my profile picture.

When I upload my profile picture everything "works" fine, but when I change sections (so to speak), close the application, etc; the picture disappears.

I logged out several times, I did a clean reinstall, I restarted my PC several times and apparently nothing works. Just in case, the built-in version is 1.1.22.633.g1bab253a.

Thank you very much in advance (PS. Sorry if my English isn't good).

[Guido · Accepted solution]

Hey there @Mengueche, 

Welcome to the Spotify Community and thanks for posting here.

Just to confirm, have you tried updating your profile picture after logging in on a different device? If not, give it a try and see if this works.

Hope this helps. Keep us posted!

[Mengueche]

I don't know what happened, but after I posted the question, the problem was solved.

However, thank you very much for your reply and help.

[Mario]

Hey @Mengueche, 

Thanks for keeping us in the loop.

We're happy to hear the issue is resolved now! Wishing you a good one as you'll be enjoying your favorite music 🙂 

Take care!