Nothing loads or plays

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Nothing loads or plays

nick23king9
Casual Listener

 

Plan

Premium

Country

 United States

Device

PC

Operating System

 

Windows 10

My Question or Issue

 I have been having this issue for a while but its been getting really annoying, It started off a couple months ago when i first got premium anything added to my playlist after i got premium wont play or load, if i tried using my phone and attempted using the devices available feature and connecting it to my pc, it still would not work. Now when attempting to fix it myself it deleted everything off my playlists on the pc but not my phone

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1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Nothing loads or plays

Rock Star 14
Rock Star 14

Hello @nick23king9!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Solution!

Re: Nothing loads or plays

Rock Star 14
Rock Star 14

Hello @nick23king9!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted

Re: Nothing loads or plays

excai
Newbie

It bothered me for a long period of time. I could use Spotify on win 10 in my office but couldn't at home on a win 7 PC. It won't load any playlist or play any song not stored locally. Tried clean uninstallation, logging out, safe mode and none of them works. This post magically solved my issue. Looks like a connection/protocol issue to me.

Re: Nothing loads or plays

nick23king9
Casual Listener

Legend

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