Spoitfy black blank page

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Spoitfy black blank page

MJee
Casual Listener

 

Plan

Free

Country

Canada

Device

Toshiba

Operating System

Windows 10

 

My Question or Issue

I'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of a sudden one day I wasn't able to open Spotify. It would just show me a black blank page. I've tried EVERYTHING. Even on my new account it's the same. I can't access any music/webpage/playlist. Even if i try open.spotify.com it shows this black blank page. There's nothing I can click. 

PLEASE HELP !! 

 

spoof.png
7 Replies

Re: Spoitfy black blank page

Rock Star 15
Rock Star 15

Hey there @MJee,

 

Welcome to the Spotify Community, it's great to have you here!

 

Would you be able to try opening open.spotify.com in a Private or Incognito window? Are you only seeing this on the Spotify Web Player, or are you seeing this on other spotify.com sites as well (https://www.spotify.com/account or https://support.spotify.com etc)?

ItsPugleRock Star 15
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Re: Spoitfy black blank page

MJee
Casual Listener
I can access (https://www.spotify.com/account and
https://support.spotify.com
the only one I can't access is open.spotify.com to search/play music
because nothing shows up but a blank page. As I've said, I've tried every
possible thing.

Re: Spoitfy black blank page

Rock Star 15
Rock Star 15

Thanks for checking @MJee,

 

Just to be thorough, would you be able to check if this happens using any other browsers? Also, are you following a link to get to the Spotify Web Player, or are you going directly to https://open.spotify.com? :) 

ItsPugleRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spoitfy black blank page

MJee
Casual Listener
I only use Chrome, but checked on Firefox, it's still happening.
I follow a link to get to the Spotify Web Player and go directly to
https://open.spotify.com,
they both show the same black blank page.

Highlighted

Re: Spoitfy black blank page

Rock Star 15
Rock Star 15

 

Thanks @MJee,

 

Would you be able to try clearing your cookies and cache, as well as removing/disabling any extensions you have, then trying again? :)

 

Let me know how it goes! 

ItsPugleRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spoitfy black blank page

MJee
Casual Listener
I've tried that before, I've tried everything, everything I could possibly
think of. There was no change :(

Re: Spoitfy black blank page

Moderator
Moderator

Hey @MJee.

 

Thanks for getting back to us.

 

It sounds like something is preventing you from accessing the music on Spotify. Have you tried what happens when you download the full app from here?

 

If you are using your computer in a work-environment, we recommend getting in touch with your system administrator as they should be able to figure out why you are not able to connect.

 

Hope it helps. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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