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My Question or Issue
I'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of a sudden one day I wasn't able to open Spotify. It would just show me a black blank page. I've tried EVERYTHING. Even on my new account it's the same. I can't access any music/webpage/playlist. Even if i try open.spotify.com it shows this black blank page. There's nothing I can click.
PLEASE HELP !!
Hey there @MJee,
Welcome to the Spotify Community, it's great to have you here!
Would you be able to try opening open.spotify.com in a Private or Incognito window? Are you only seeing this on the Spotify Web Player, or are you seeing this on other spotify.com sites as well (https://www.spotify.com/account or https://support.spotify.com etc)?
Thanks for checking @MJee,
Just to be thorough, would you be able to check if this happens using any other browsers? Also, are you following a link to get to the Spotify Web Player, or are you going directly to https://open.spotify.com? 🙂
Would you be able to try clearing your cookies and cache, as well as removing/disabling any extensions you have, then trying again? 🙂
Let me know how it goes!
Thanks for getting back to us.
It sounds like something is preventing you from accessing the music on Spotify. Have you tried what happens when you download the full app from here?
If you are using your computer in a work-environment, we recommend getting in touch with your system administrator as they should be able to figure out why you are not able to connect.
Hope it helps. Let us know if you have further questions.
Have a nice day.
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