Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumOperating SystemWindows 10 My Question or Issue Why can't I download albums on the windows 10 version of Spotify Premium? Am I the only one who finds this ridiculous, especially since there is no explanation? Why can't I download albums on...
Plan Premium Operating System Windows 10 My Question or Issue Why can't I download albums on the windows 10 version of Spotify Premium? Am I the only one who finds this ridiculous,...
403 Views
0 replies
1 likes
I am in my initial 90-day trial of premium. I tried to add a source of local music, specifically my NAS which is where my music library is located. The list of folders in the drop down shows Network, but when I click on that, it does not then open (o...
I am in my initial 90-day trial of premium. I tried to add a source of local music, specifically my NAS which is where my music library is located. The list of folders in the drop down shows ...
Music Fan
3729 Views
3 replies
0 likes
PlanPremiumCountryUK DeviceDesktop computerOperating SystemWindows 10 My Question or IssueHey Spotify Community, I'm experiencing a bizzare glitch. Sometimes when I have tracks queued up, when the next song comes on it will actually play the previous...
Plan Premium Country UK Device Desktop computer Operating System Windows 10 My Question or Issue Hey Spotify Community, I'm experiencing a bizzare glitch. Sometimes ...
889 Views
0 replies
0 likes
Recently, as of yesterday, noticed some discrepancies between my desktop Spotify and my mobile. Exactly 30 of my 153 local files, kept in a 'DOWNLOADS' playlist, randomly stopped showing up in my desktop playlists. (As a note I do have a 154th track ...
Recently, as of yesterday, noticed some discrepancies between my desktop Spotify and my mobile. Exactly 30 of my 153 local files, kept in a 'DOWNLOADS' playlist, randomly stopped showing up in my des...
1641 Views
0 replies
2 likes
So I spent hours editing tons of music tags using MP3 Diags Unstable, fixing titles, albums, artists, and cover art. I changed my Local Files folder to the folder with all the music, and most of the music synced perfectly, except for a few songs. The...
So I spent hours editing tons of music tags using MP3 Diags Unstable, fixing titles, albums, artists, and cover art. I changed my Local Files folder to the folder with all the music, and most of...
Casual Listener
1483 Views
2 replies
0 likes
Hi everyone, So, I just logged in to Spot today and I realized the discover section is gone. The weekly discover section is still there, but that's garbage! I want the old discover section where I could see about ten different albuns or something lik...
Hi everyone, So, I just logged in to Spot today and I realized the discover section is gone. The weekly discover section is still there, but that's garbage! I want the old discover section w...
Casual Listener
313 Views
1 replies
0 likes
PlanFreeCountry CanadaDeviceDell laptop?Operating SystemWindows 10 My Question or Issue I recenly got Discord and Spotify on my windows laptop, and I would like my profile on Discord to say I'm listening to Spotify, and what, but it won't even if Dis...
Plan Free Country Canada Device Dell laptop? Operating System Windows 10 My Question or Issue I recenly got Discord and Spotify on my windows laptop, and I would like my ...
537 Views
0 replies
0 likes
I recently had this problem where whenever I try to press the F5 button (to play my music because it has the play/pause button) It doesn't do anything. I have had it working for over a year, but for some reason over the last week it hasn't been worki...
I recently had this problem where whenever I try to press the F5 button (to play my music because it has the play/pause button) It doesn't do anything. I have had it working for over a year, but for ...
Newbie
550 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceMultiple Windows 10 Desktop appsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can't get through even the first track in a playlist - after about 2/3 of the song plays the track ends and a n...
Plan Premium Country USA Device Multiple Windows 10 Desktop apps Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can't get through ev...
Roadie
315 Views
2 replies
0 likes
PlanPremiumCountry Sweden DevicedesktopOperating SystemWindows 7 I want the Spotify app, but SpotifySetup.exe does not function on my desktop W7, Chrome.
Plan Premium Country Sweden Device desktop Operating System Windows 7 I want the Spotify app, but SpotifySetup.exe does not function on my desktop W7, Chrome.
Music Fan
1102 Views
1 replies
1 likes
PlanPremium CountryUnited States DevicePC and Samsung Galaxy S9 Plus Operating SystemWindows 10 and Android 8 My Question or IssueI tried to play Come On by Bone Crusher (Stomp the Yard soundtrack) but it's not playing on that playlist. Can you pleas...
Plan Premium Country United States Device PC and Samsung Galaxy S9 Plus Operating System Windows 10 and Android 8 My Question or Issue I tried to play...
245 Views
0 replies
0 likes
PlanFreeCountryEngland DeviceLenovo LaptopOperating SystemWindows 10 My Question or Issue I've been trying to update my playlist cover multiple times but it isnt working. Everytime I try and do it, it says my photo isnt the correct size (300x300) eve...
Plan Free Country England Device Lenovo Laptop Operating System Windows 10 My Question or Issue I've been trying to update my playlist cover multiple times but it i...
Roadie
923 Views
1 replies
0 likes
Windows 10 Pro. I'm trying to install the Spotify app after I format my PC and the installer doesn't even open, I don't have any Spotify folder in the system.
Windows 10 Pro. I'm trying to install the Spotify app after I format my PC and the installer doesn't even open, I don't have any Spotify folder in the system.
Music Fan
662 Views
3 replies
0 likes
PlanPremiumCountry United StatesDeviceLenovo ThinkpadOperating SystemWindows 10 My Question or Issue Hello, I logged on to Spotify to reinsert a local file that had greyed out on my phone (which is STILL A PROBLEM!!!) and I found out that there was n...
Plan Premium Country United States Device Lenovo Thinkpad Operating System Windows 10 My Question or Issue Hello, I logged on to Spotify to reinsert a local file...
Music Fan
1175 Views
2 replies
1 likes
PlanPremium DeviceDesktopOperating SystemWindows 7I can download spotify.exe, but it will not install the app. Chrome.
Plan Premium Device Desktop Operating System Windows 7 I can download spotify.exe, but it will not install the app. Chrome.
Casual Listener
934 Views
2 replies
0 likes
.PlanFreeCountryUKDeviceDesktop PCOperating SystemWindows 10 64 Bit Home I recently upgraded my pc with a new motherboard, ram and a cpu. But since then my spotofy app skips songs within less than seconds of starting and blitzes through playlist of 2...
.Plan Free Country UK Device Desktop PC Operating System Windows 10 64 Bit Home I recently upgraded my pc with a new motherboard, ram and a cpu. But since then my spotofy app sk...
Casual Listener
737 Views
3 replies
1 likes
PlanFree Operating SystemWindows10 My Question or Issue Hi guys,I'm not being able to install spotify app on my desktop machine.I accessed Windows Event Viewer, and there is indeed an error related to the installation: Faulting application name: SpWe...
Plan Free Operating System Windows10 My Question or Issue Hi guys, I'm not being able to install spotify app on my desktop machine. I accessed Windows Event Vie...
Casual Listener
947 Views
2 replies
0 likes
PlanPremiumCountry Device Operating SystemWindowsMy Question or Issue Well we have been trying to listen along with my friend from discord button but everytime his song start for him it start from the begining and for me it starts from 1 min and 2 se...
Plan Premium Country Device Operating System Windows My Question or Issue Well we have been trying to listen along with my friend from discord button but everytime his so...
Community Legend
5322 Views
1 replies
0 likes
PlanPremiumCountry AustraliaDevicePCOperating SystemWindows 10 My Question or Issue I have not left Australia at all or used any VPNs, but for some reason in the last couple of days my spotify has shut down on my PC and gives me error 17 if I try and...
Plan Premium Country Australia Device PC Operating System Windows 10 My Question or Issue I have not left Australia at all or used any VPNs, but for some reason i...
Community Legend
822 Views
3 replies
0 likes
PlanFamily PlanCountry Canada I have a Windows 7 My Question or Issue Whenever I try to download Spotify an error message shows up saying Spotify could not be started, error code 17. I have already tried the whole installation link and it still didn'...
Plan Family Plan Country Canada I have a Windows 7 My Question or Issue Whenever I try to download Spotify an error message shows up saying Spotify could not be...
369 Views
0 replies
0 likes
