Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Web Player Doesn't Open

Spotify Web Player Doesn't Open

 

Plan

Premium

 

Country

Portugal 

 

Device

DELL Desktop / Xiaomi Redmi Note 9 Pro

 

Operating System

Windows 10 / Android 10

 

My Question or Issue

I was listening to music on my DELL desktop using Google Chrome and suddenly it stopped. I tried refreshing the page, but then it doesn't open anymore. It stays a black page with no information whatsoever. 

 

So I tried opening the app via my Xiaomi and it works, I opened Google Chrome on my Xiaomi and tried to open the web player, and the same issue appears on my phone: it's just a black page with nothing else. I tried different browsers such as Microsoft Edge, Internet Explorer, it still doesn't open, no matter the device I use, it only appears a black page whenever I try to open the web player. 

 

Also, tried incognito, same issue. 

Tried cleaning navigation data, same issue. 

Restart both devices, same issue.

 

Can you, please check what seems to be the issue and how/when will it be fixed? 

 

Thank you in advance,

 

Kazuya98

Reply
2 Replies

Same issue on a chromebook in the United States!

Just was fixed for me!

Suggested posts