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Spotify Win 10 Black Screen

Solved!

Spotify Win 10 Black Screen

Plan

Premium

Device

Pc

Operating System

Latest Win 10 64Bits

 

After Updating the spotify App via Microsoft Store
Spotify appear with black screen (As you can see in the photo attached)

What i have tried with no luck:

compatibility mode with Win 7/XP pack 3 - NOT WORKING

No acceleration mode - NOT WORKING

Delete RU.MO - NOT WORKING 

Re-install - NOT WORKING 

install via spotify website download - NOT WORKING 

 

 

after searching in the furom i saw that: https://community.spotify.com/t5/Desktop-Windows/Spotify-application-is-completely-black/td-p/514913...

 

we have the same problem i think.

 

Any info or help how to solve that will be greatful !

Thank you

Capture.PNG
Reply

Accepted Solutions
Marked as solution

Hi there @Amitperryp,

 

Can you try the following:

  1. Uninstall the app and all the cache files again.
  2. Download it again from this link .
  3. Make sure the address http://spclient.wg.spotify.com is added as an exception to the firewall and any anti-virus software you're running.
  4. Try running the app as Administrator.

If that doesn't help, let us know if you can change the account you're logged in with and try with a different account, as well as if you've tried a different network like a mobile hotspot.

 

Keep us posted.

AlexModerator
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View solution in original post

5 Replies

Hey there @Amitperryp,

 

Thanks for reaching out to the Community and welcome. We're happy to help!

 

We understand that you already tried reinstalling the app, but did you make sure to follow these specific steps for a clean reinstall? This is more thorough than a regular one and can be helpful to get rid of any corrupted files from previous installations.

 

If that didn't work, try removing the host files with the instructions you'll find in this article.

 

In case there aren't any, try disabling and re enabling your audio drivers and make sure they're updated. You can also try reinstalling them.

 

Keep us posted on how it goes. We'll be on the lookout.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Hey

i have performed both of them. clean remove and checked hosts. still not working.

hope you can find up a solution 🙂 

 

thank you! 

Marked as solution

Hi there @Amitperryp,

 

Can you try the following:

  1. Uninstall the app and all the cache files again.
  2. Download it again from this link .
  3. Make sure the address http://spclient.wg.spotify.com is added as an exception to the firewall and any anti-virus software you're running.
  4. Try running the app as Administrator.

If that doesn't help, let us know if you can change the account you're logged in with and try with a different account, as well as if you've tried a different network like a mobile hotspot.

 

Keep us posted.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Problem solved!

 

related to the antivirus and firewall in the web/internet section.

ESET - made an exception for spotify and boom!  spotify went back to work !

Hey @Amitperryp,

 

Thanks for getting back to us.

 

Glad to hear everything is working fine after adding the firewall exception 🙂

 

Don't hesitate to reach out again if you have questions.

 

Cheers.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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